Alternatives to Aspect Quality

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

icmInspector automates control, review, and audit processes. It includes a central component responsible for administration and management, and a mobile app for Android. Improvement of the quality of the organization through the use of modern inspection, control, and interial audit procedures that enable the detection of irregular or undesirable situations in a dispersed, real-time manner. By replacing paper versions with electronic versions, you can reduce operating costs and minimize time spent on material preparation and distribution. Tools that enable fast data collection, protect against omissions and offer the possibility of scheduling work can increase the efficiency of those who are responsible for audits and controls. Eliminate fraud, abuses, and errors in the control process by recording metadata about data collection and enforcing only logically permissible answers.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

QEval, a cloud-based software that allows call centers to manage compliance and quality requirements, is available. Key features include integrated online coaching, role-based access control, trend reporting, and recording encryption.

Call analytics allows you to track all calls made from advertising and digital platforms. You can also learn which sources are high-converting calls. Monitor all calls to maintain product quality standards, improve market effectiveness, and ensure quality control. By merging thousands of agencies and businesses, you can share insights and deliver ROI to the client. Call forwarding service allows you to work from anywhere, without missing an important call, and gives your business the speed-paced flexibility it needs to make the most out of your business transactions. Record calls to gain information and keep track of what customers say so you don't miss any crucial action items. Dynamic number insertion allows you to dynamically change your business phone number on your website based upon the online marketing source. This helps marketers determine which marketing activity brought the most traffic to their site.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

CallMonitor was created for managers, supervisors, and business owners who employ mobile call operators. CallMonitor is a call monitoring tool that can help you monitor your business' productivity and keep you informed. It provides valuable insight and interesting statistics about company phone calls. CallMonitor can be downloaded to the phones of your employees and call monitoring can start. You will have direct access via your web browser, to call logs, call statistics, performance, and call logs for each employee. A customer database will also allow you to see customer call patterns. CallMonitor lets you view the entire call history and call logs of your employees. CallMonitor provides a wide range statistics that will help you manage your call center. CallMonitor allows you to listen to every call made by your operators using a high-quality call recorder app.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

Your customer service agents should be able to work from anywhere. You can create a team that is motivated and available to work from anywhere. This will ensure that every customer interaction is human. Stella Connect lets you coach agents and ensure high-quality customer interactions by removing teams from the contact center floor. Stella Connect improves agent engagement and performance in work-from-anywhere customer support teams.

Our customer service quality control software empowers managers to empower agents to create exceptional customer experiences. There are more customers than ever before, with more channels and more conversations. We did the math and found that support teams are more difficult to manage. Maestro was created to assist managers in improving their teams. Check out what our customers have to share or request a trial. Spreadsheets were useful when managing support teams was easier. Managers need an omnichannel platform to help them coach their agents to meet customer expectations. Support becomes more difficult due to increased competition, customer expectations and real-time channels. This makes it harder for managers to manage teams. Insufficient reporting and out-of-date feedback for agents can lead to poor coaching experiences, insufficient reporting, or even worse, poor quality management in spreadsheets. Managers can empower agents with real time feedback, granular insights into agent performance and targeted coaching.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

TransMon is a leader in quality monitoring innovation. It allows the management to monitor and understand the performance of the QA Team. TransMon allows you to keep a close watch on the performance of your team. It allows you to monitor and analyze all customer interactions, including emails, chats, and phone calls, on a single interface. You can also summarize the reports within a minute, according to the scorecards. It also comes with a module for agents that allows them to improve their performance and skills by using a "Do It Yourself approach". This software for quality monitoring also helps to build transparent relationships within a team through an automatic sampling process. All samples are automatically retrieved and assigned to the team responsible for quality. Agents can accept the samples or ask for more information.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Manual quality management processes can be costly and ineffective. Verint's Quality Bot automates quality programs to save money, improve quality and reduce compliance risks. Start today to see 5x ROI. Does your quality management program work? If you only screen a small number of calls, you may be able to hide non-compliant interactions, which could lead to fines, lost sales, or worse. Verint can help. Most contact centers review only 1 to 3% of their calls. This severely limits your capacity to identify risks, manage quality and comply with regulations. Verint Automated QM can automate your entire quality management process, helping you achieve better compliance. Evaluate calls, identify noncompliance, and assign coaching for 100% of voice and SMS interactions. This will give you a deeper understanding of your organization's service standards and compliance.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

Brightmetrics™, is not another call center reporting tool. We help your team gain valuable insights into the performance and impact of your contact centre by identifying key indicators and metrics. Brightmetrics' business intelligence is built on call center analytics, which provides insights based on historical data that can help you and your team strategize better and make data-driven decisions. Brightmetrics historical analysis is never older than an hour, but some situations require up-to-the minute metrics and reporting on your call center's performance. Real-time analytics allows you to see your agent's activity and customer interactions in real time.

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile. ✨ Klaus users report: - Cut downtime spent on quality assurance by 70% - Boost CSAT by over 10% - Onboard new agents 2x faster ✨ Our purr-ific features: - Automate & scale your QA - Rate and comment on conversations - Customize rating categories and scales - Accelerate onboarding of new support reps - AI brings meaningful conversations to the top - Automate assignments & goals - Coach with precision - Filter conversations based on: Complexity, Sentiment, CSAT, and more - Filter by agent-based on: Volume, Sentiment, CSAT Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

Live prompts to help you decide what the best thing is to say during customer interactions can dramatically improve your team's performance. There are experts on every team who are more productive than their peers. Cresta's AI is powerful and can learn from top performers and provide real-time guidance and coaching to help others. The result? The result? An expert at every customer touchpoint. Cresta's powerful AI engine continuously learns and optimizes to help teams improve performance across channels and use-cases. Your top performers will help you improve team performance and compliance. Cresta analyzes every conversation and tracks agent performance to identify coaching opportunities for managers so they can spend more time coaching than reviewing transcripts.

We believe that you should be able record and listen to your calls in the way you want. Our RECITE recording software offers 80 widgets and dashboards that can be customized, 100 replay permission levels and 8 recording modalities. It also includes 50 canned and modifiable reporting options, 4 types of storage support, and 4 types for storage. Screen recording of the agent's desktop is synchronized with the audio recording. This gives a complete view of customer interaction. Quality Management tool to manage quality assurance and employee performance. It also helps to ensure compliance with corporate procedures and maximize staff productivity. Administrators, supervisors, and agents can view real-time metrics with the customizable Dashboards tool. Web-based storage and retrieval allows for secure, easy sharing of files via email (.WAV) format.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

High quality communication for excellent service. High quality communication for excellent service. Get the VoIP phone system with call monitoring, music on Hold, extensions, and an automated assistant. Our VoIP phone system offers the same tools and features as large corporations. It allows you to communicate better, create new strategies and provide better customer service. We understand that your business will grow internationally and offer a VoIPphone system that allows you to analyze real-time data trends, CRM interactions, and the number of unanswered phone calls. Multicomm VoIP allows you to manage all aspects of your company's collaboration and communication. You can access all the tools you need to take the business to the next level without switching applications or paying for different services.