Verint Quality Bot Description
Manual quality management processes can be costly and ineffective. Verint's Quality Bot automates quality programs to save money, improve quality and reduce compliance risks. Start today to see 5x ROI.
Does your quality management program work? If you only screen a small number of calls, you may be able to hide non-compliant interactions, which could lead to fines, lost sales, or worse. Verint can help. Most contact centers review only 1 to 3% of their calls. This severely limits your capacity to identify risks, manage quality and comply with regulations. Verint Automated QM can automate your entire quality management process, helping you achieve better compliance. Evaluate calls, identify noncompliance, and assign coaching for 100% of voice and SMS interactions. This will give you a deeper understanding of your organization's service standards and compliance.
Verint Quality Bot Alternatives
CallTrackingMetrics
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Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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CallFinder
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.
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NICE CXone
NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.
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AdaptiveGRC
Working with companies from regulated industries, we've realized that many find carrying out GRC tasks time-consuming and ineffective.
That's why we created AdaptiveGRC, a comprehensive solution designed to coordinate governance, risk, and compliance fully. The difference between success and failure is the ability to measure, monitor, and manage your GRC activities rapidly and efficiently.
The tool reduces the manual work and allows you to focus on things that matter.
Adaptive GRC provides several modules, such as:
a. Internal Audit to Plan your audits better, carry them out more effectively and assess the outcomes more accurately.
b. Risk Management allows you to manage risk according to established principles, define & track treatment strategies, and visualize risks.
c. Compliance Module will streamline and accelerate compliance management of multiple regulations without duplicating effort
and much more.
Whether you use a single module or the complete solution suite, your organization will benefit from operational efficiencies and instant management reports.
If you struggle with spreadsheets and lack automation, let's arrange a call with our experts and work on this together.
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Integrations
No Integrations at this time
Company Details
Company:
Verint
Year Founded:
1994
Headquarters:
United States
Website:
www.verint.com/automated-quality-management/
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online
Verint Quality Bot Features and Options
Compliance Software
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Quality Management Software
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Verint Quality Bot User Reviews
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