MaestroQA Reviews

MaestroQA Description

Our customer service quality control software empowers managers to empower agents to create exceptional customer experiences. There are more customers than ever before, with more channels and more conversations. We did the math and found that support teams are more difficult to manage. Maestro was created to assist managers in improving their teams. Check out what our customers have to share or request a trial. Spreadsheets were useful when managing support teams was easier. Managers need an omnichannel platform to help them coach their agents to meet customer expectations. Support becomes more difficult due to increased competition, customer expectations and real-time channels. This makes it harder for managers to manage teams. Insufficient reporting and out-of-date feedback for agents can lead to poor coaching experiences, insufficient reporting, or even worse, poor quality management in spreadsheets. Managers can empower agents with real time feedback, granular insights into agent performance and targeted coaching.