MaestroQA Description
Our customer service quality control software empowers managers to empower agents to create exceptional customer experiences. There are more customers than ever before, with more channels and more conversations. We did the math and found that support teams are more difficult to manage. Maestro was created to assist managers in improving their teams. Check out what our customers have to share or request a trial. Spreadsheets were useful when managing support teams was easier. Managers need an omnichannel platform to help them coach their agents to meet customer expectations. Support becomes more difficult due to increased competition, customer expectations and real-time channels. This makes it harder for managers to manage teams. Insufficient reporting and out-of-date feedback for agents can lead to poor coaching experiences, insufficient reporting, or even worse, poor quality management in spreadsheets. Managers can empower agents with real time feedback, granular insights into agent performance and targeted coaching.
MaestroQA Alternatives
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QEval
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Twilio Flex
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NICE CXone Mpower
NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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Pricing
Pricing Starts At:
$19 per user per month
Free Trial:
Yes
Integrations
Company Details
Company:
MaestroQA
Year Founded:
2013
Headquarters:
United States
Website:
www.maestroqa.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
Phone Support
Online
MaestroQA Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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