Alternatives to ALVAO IT Service Management

Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.

Pipefy is the AI-enhanced business process management platform that conserves IT resources and empowers business teams to build and deploy up to 85% of their own workflows, including HR, IT, Finance, Marketing, Sales, and more. Easily build, track, automate, and manage any custom workflow, no matter how complex, with no technical knowledge required. Pipefy’s no-code BPM software delivers an integrated end-to-end operation that improves team productivity, control, and visibility from input to delivery. Speed up deployment, lower implementation costs, and minimize process complexity and expensive stack sprawl with a built-in security suite, connections to 300+ apps and systems out of the box, and HTTP/HTTPS to integrate Pipefy with everything else.

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

LogMeIn Resolve is a comprehensive unified endpoint management (UEM) platform designed to streamline IT operations and help managed service providers (MSPs) scale efficiently. It integrates remote monitoring and management, unattended remote access, ticketing systems, workflow automation, and AI-driven insights into a centralized console. The platform supports patch management, antivirus monitoring, alerting, and remote execution, allowing IT teams to proactively maintain device health and optimize performance. Users benefit from unattended access to Windows, Mac, and Android devices, enabling issue resolution without user disruption. LogMeIn Resolve also offers IT asset management capabilities that track inventory, license compliance, and usage to support smarter decision-making. AI-powered features such as helpdesk ticket summaries and script generation boost team productivity. The platform integrates easily with popular tools like ServiceNow, Zendesk, and Microsoft Teams. LogMeIn Resolve is ideal for IT teams and MSPs looking for a secure, flexible, and AI-augmented solution to modern IT management challenges.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.

IncidentMonitor™ stands out as a sophisticated and adaptable IT Service Management (ITSM) solution. Originating from our Canadian headquarters, it has been developed, launched, and maintained since 1999 by Monitor 24-7 Inc., resulting in a robust user community across North America and Europe. The platform comes equipped with essential functionalities, features, and best practice templates that encompass ten ITIL processes, human resources processes, customer feedback surveys, and more, all readily available for immediate use. Beyond its role as an application for IT and ITIL support, IncidentMonitor™ serves as a comprehensive Service Management framework, featuring an integrated Workflow Engine, a Self Service Portal, and a Service Catalog Designer. The absence of a modular approach empowers organizations to broaden their service delivery capabilities beyond just the Service Desk, effectively enhancing operations across various departments. As a result, IncidentMonitor™ not only streamlines IT processes but also fosters a culture of efficient service management throughout the entire organization.

Streamline your IT operations by leveraging our DiliGenie ITSM solution, which is designed to simplify business workflows and boost overall productivity. This ITSM solution efficiently automates the management of incidents, service requests, and problem resolution processes, allowing businesses to focus on their core functions. By implementing this solution, organizations can expect a significant reduction in manual efforts and an improvement in service delivery.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

ServiceTonic stands as a robust, adaptable, and user-friendly service desk software that aligns with ITIL standards. It offers a distinct automation and service management platform that can be extensively configured without requiring coding skills. As an IT Service Management solution aligned with ITIL principles, ServiceTonic empowers IT departments to enhance their internal operations and boost user satisfaction through its multichannel service desk, automation of processes, and effective asset inventory management. Additionally, it provides easy access to key performance indicators (KPIs), which aids in informed decision-making. With its comprehensive ticketing system, ServiceTonic enables organizations to efficiently handle various requests, inquiries, and incidents, ensuring top-tier support for both customers and users alike. Moreover, any request can be logged through its versatile Multichannel Service Desk, which accommodates communication via Phone, Email, Mobile, Web, Chat, or even QR codes. This flexibility not only streamlines operations but also enhances the overall user experience.

One platform for IT service management, HAM asset management, and all ESM requests. Octopus ITSM software provides a single platform for request and asset management at any scale. Octopus ITSM software will ensure that your internal services, ITSM, and CMMS strategies are centered on user satisfaction. Octopus ITSM software's Cloud architecture and numerous integration features ensure a quick, positive return on your investment. Octopus ITSM software allows you to quickly identify the right gains and make them happen to improve your IT team's work practices.

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Your primary goal in this industry is to generate revenue while delivering exceptional IT services. However, many help desk solutions can hinder profitability by overwhelming engineers with unnecessary tasks. N-able MSP Manager™ disrupts this cycle by allowing you to focus on the essential aspects without drowning in trivial details. This software empowers you to deliver value that maintains client loyalty while centralizing all your customer information within a single IT service management platform. Enhance convenience for your clients through a customizable customer portal that reflects your brand. Monitor your business's performance with intuitive dashboards and reports, and efficiently resolve issues on-site using the MSP Manager mobile application. Streamline operations with swift scheduling options and capture vital information through a simplified ticketing process that gets you back to your core work quickly. Every minute an engineer spends on non-billable tasks inflates operational costs, and over time, these expenses can accumulate significantly, affecting your bottom line. By optimizing your workflow with MSP Manager, you can reclaim those lost hours and drive profitability. Ultimately, investing in the right tools can transform your business efficiency and client satisfaction.

Empower your team to oversee and control the security, efficiency, and management of your complete IT infrastructure through a unified platform, all without any expense to you. The robust ITarian platform offers a streamlined approach to operations, enhances productivity, and optimizes the use of IT resources. Equip your IT personnel with enhanced monitoring and management functionalities. Increase IT efficiency by integrating roles, functions, and tools seamlessly. Ensure maximum uptime through proactive identification and resolution of issues. Streamline daily operations by automating routine tasks using custom scripts, thereby allowing your staff to focus on more strategic initiatives. This holistic approach not only improves workflows but also fosters innovation within your organization.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

iET Solutions, a division of UNICOM® Global, helps large and midsize enterprises to increase the efficiency and security of their IT operations and infrastructure. Organizations around the world use software from iET Solutions for IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM). Its software suite, iET ITSM, is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. With additional modules for phone system integration, and software asset management, iET Solutions offers an extensive package for service management. Every business is unique and our solutions are designed to work the way our customers do. The company has more than three decades of experience in service management and works with organizations across all industry sectors.

The realm of IT presents a significant chance to facilitate digital transformation throughout the organization, with an integrated cloud-based IT Service Management (ITSM) software tool being crucial for achieving this goal. Unlike traditional, cumbersome, or overly simplistic service desk solutions, EV Service Manager offers a dynamic, powerful, and user-friendly approach to service delivery management for businesses. This platform is designed to accommodate even the most intricate requirements, while simultaneously enhancing simplicity, agility, and mobility to ensure that cloud-based ITSM software is both accessible and efficient. With Service Manager, you can elevate your IT maturity through its comprehensive automation engine, which supports the full spectrum of the ITIL lifecycle, including processes that are PinkVerified. Furthermore, its flexible and intuitive interface allows for the integration of portals, dashboards, and third-party applications, enabling you to create a user experience that grants access to all essential resources effortlessly. Ultimately, embracing this innovative tool can transform how your organization approaches IT service management.

Transform your IT and enterprise workflows with AI-driven solutions that enable rapid service launches, enhance productivity, and create exceptional user experiences by reimagining ITSM/ESM through predictive and generative AI. Simplify operations, minimize complexity, foster collaboration throughout your organization, and accelerate business outcomes. By harnessing the power of predictive and generative AI, alongside automation and low-code/no-code solutions, you can significantly improve enterprise efficiency. Deliver an engaging, omnichannel experience that satisfies employees, partners, and customers alike. Achieve service request resolution up to 50% faster with agile ITSM/ESM functionalities on a unified, lightweight platform fueled by innovative AI technology. Expedite service management and deployment with intuitive low-code and no-code capabilities, allowing teams to swiftly adapt to changing needs. Automate your service requirements and eradicate manual operations with scalable solutions designed to accommodate teams of any size, paving the way for a more streamlined future. The integration of AI into your workflows not only optimizes processes but also empowers your workforce to focus on strategic initiatives.

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

Ravenna is an innovative ITSM platform that leverages AI technology and is seamlessly integrated within Slack, aimed at enhancing internal support for various departments such as IT, HR, finance, and operations. By converting conversations into actionable support tickets, it eliminates the necessity for separate support portals. The AI functionality categorizes incoming requests, assigns priority levels, and directs them to the appropriate team members efficiently. Employees can easily generate, search for, and share knowledge articles straight from Slack channels, while the system continually refines existing documentation based on new insights. A self-service portal enables staff to access immediate solutions through an AI-driven search and recommendation system. Furthermore, customizable workflows facilitate no-code automation for routine IT tasks, including onboarding processes and access requests, and approval workflows can be established with automated notifications and reminders. Ravenna also incorporates SLA management, ensuring that service level agreements are monitored and enforced through automatic escalations and alerts, thus enhancing the overall efficiency of support operations. This comprehensive approach ultimately fosters a more productive work environment by streamlining communication and support processes.

Research shows that as high as 80% of IT assets are not being used, putting a huge strain on budget and productivity. Many organizations are having to reevaluate their IT asset management systems due to increased regulation and security concerns. A next-generation tool powered by AI is required to implement new controls and processes that allow for efficient management of hardware and software assets. SummitAI Asset Management helps you optimize asset utilization, reduce costs, and enforce compliance. SummitAI Asset Management provides accurate inventory of all hardware and software assets in your company, throughout the entire asset lifecycle. It helps you manage your assets from the planning stage through the disposal stage, which includes requisitioning and allocation, retirement, and retirement. SummitAI's IT Asset Management allows enterprises to manage their assets efficiently and cost-effectively.

Ensure robust IT services while enhancing team productivity through streamlined experiences. Accelerate issue resolution and foster innovation with the power of AI and machine learning, all accessible via a singular cloud platform designed for ease of use. Simplify your IT landscape by integrating services and tools, uniting the applications essential for delivering cutting-edge IT experiences. Leverage automation to manage critical processes from the Now Platform, which serves as a centralized system for organizational actions. Relieve your IT staff from routine burdens and improve efficiency. Utilize AI-driven insights to swiftly identify, monitor, and address incidents, while natural language virtual agents provide immediate solutions for repetitive service tasks. The IT Service Management (ITSM) framework offers robust capabilities to refine processes, enhance user experiences, and generate new value through innovative strategies. Ultimately, revolutionize your organization with a cohesive platform that unifies all enterprise functions. This transformation enables not just efficiency but also a strategic advantage in a rapidly evolving digital landscape.

The integration of mobility, collaborative self-service, and the innovative xFLow analyst user interface offers a contemporary experience for users to access services and complete tasks, ultimately encouraging greater user engagement, satisfaction, and enhanced productivity. Our IT service desk solution features cutting-edge change management capabilities, comprehensive automation, and pre-configured best practice content, which collectively facilitate a proactive IT service management strategy while minimizing financial risks and operational costs. Designed with the needs of IT service desk analysts in mind, CA Service Desk Manager empowers them to maximize their productivity through a fluid experience, allowing them to provide exceptional customer service without being hindered by cumbersome processes or excessive metrics. This solution fosters collaboration among teams, breaking down silos and enhancing communication rather than relying on fragmented knowledge sources. By equipping IT teams with an effective method for managing services in an interconnected environment, we aim to elevate both system and human intelligence, transforming them into a cohesive, collaborative IT unit that supports the overall business objectives. Ultimately, this unified approach ensures that IT services are not only efficient but also aligned with the strategic goals of the organization.

Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Matrix42 Enterprise Service Management (ESM) serves as a comprehensive solution aimed at automating and refining service processes, thus enhancing the productivity of both IT and non-IT services throughout an organization. By integrating multiple functions, including service catalogs, self-service portals, service desks, and software asset management, it simplifies workflows through automation. Users are empowered to automate various processes such as order placements, approvals, license verifications, installations, and cost allocations using no-code tools, which aids organizations in conserving resources while elevating service quality. Moreover, Matrix42 ESM significantly enriches user experience by ensuring straightforward access to services, boosting service levels through data-driven analytics, and streamlining employee offboarding with automated workflows. It also promotes smooth integration with current IT systems, supports effective service management practices, and guarantees scalability with minimal disruption to ongoing operations, making it an indispensable asset for organizations looking to enhance their service delivery. Ultimately, the platform not only addresses immediate service needs but also positions businesses for future growth and adaptability.

Experience user-friendly self-service options, automated service management, and seamlessly integrated service desk features that adhere to industry best practices. The complexity of managing multi-vendor and multicloud environments continues to rise. IBM Control Desk delivers the essential IT service management (ITSM) needed to streamline the support for both users and infrastructure. By utilizing self-service and automated management, it effectively lowers costs while enhancing user satisfaction through its integrated service desk capabilities based on best practices. Users can make selections from the Service Catalog and Enterprise App Store, allowing them to deploy approved software and access services directly to their devices without needing assistance from IT personnel. Additionally, IT professionals can take advantage of process automation grounded in best practices, collaborative knowledge and problem management, and maintain visibility over assets, configurations, and changes. This enables the management of IT services and operations in alignment with overarching business goals and commitments, ultimately fostering a more efficient and responsive IT environment.