TOPdesk Description
You decide how TOPdesk works for you. You can use TOPdesk to process incoming tickets, or collaborate with multiple service teams using one tool. We have the features and flexibility to suit any organization, from ITSM and CAFM to ESM. Our software will help you assist your customers. TOPdesk is more than a service management tool. Since 1993, our people have been helping organizations all over the world improve their service delivery. We care about your success. This is reflected in our customer satisfaction ratings. We are here to help you every step of your way. You can streamline your IT support with simple call registration, resource planning and dynamic reporting options. All your facilities services can be managed with clear overviews, personal to do lists and cleverly designed planners.
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- Manage multiple data channels with one interface
Roles-based access to tickets
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- Roles based Customer Portal
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- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
TOPdesk
Year Founded:
1993
Headquarters:
Netherlands
Website:
www.topdesk.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
TOPdesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Facility Management Software
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Customer Service Software
Alerts / Escalation
Appointment Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
IT Asset Management Software
Asset Tracking
Audit Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Change Management Software
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management
Service Desk Software
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal
Asset Tracking Software
Activity Tracking
Audit Trails
Checkout / Check-In
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
ITSM Software
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Contract Management Software
Buy Side (Suppliers)
Completion Tracking
Contract Lifecycle Management
Full Text Search
Version Control
Workflow Management
Incident Management Software
Audit Trail
Incident Reporting
Task Management
Ticket Management
TOPdesk Lists
TOPdesk User Reviews
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