ServiceNow IT Service Management Description

Deliver resilient IT services, and create experiences to help your team be more productive. AI and machine-learning can help you resolve issues faster and accelerate innovation, all using a single cloud platform.

Consolidate IT tools and services to simplify your business and deliver modern IT experiences. Automate critical processes and run them on the Now Platform - a single system for action in the enterprise.

Increase the productivity of your IT staff by reducing the workload. AI-assisted Intelligence helps you identify, track and resolve incidents quickly. Virtual agents that speak natural language can provide instant solutions to repetitive IT tasks.

ITSM comes with powerful platform capabilities that allow you to optimize processes, create seamless customer experiences, and create new value through innovation. Transform your enterprise with a single platform.

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Company Details

Company:
ServiceNow
Year Founded:
2004
Headquarters:
United States
Website:
www.servicenow.com/products/itsm.html

Media

ServiceNow IT Service Management Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
Online

ServiceNow IT Service Management Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Configuration Management Software

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management