OMNITRACKER Description

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

Pricing

Pricing Starts At:
$20000 one-time payment

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
OMNINET
Year Founded:
1995
Headquarters:
Germany
Website:
www.omnitracker.com/de/produkte/omnitracker/

Media

Play Video OMNITRACKER Screenshot 1 OMNITRACKER Screenshot 2
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Product Details

Platforms
SaaS
Windows
iPhone
iPad
Android
Type of Training
Documentation
Live Online
In Person
Customer Support
Phone Support
24/7 Live Support
Online

OMNITRACKER Features and Options

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Change Management Software

Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Training Management

Contract Management Software

Buy Side (Suppliers)
Completion Tracking
Compliance Tracking
Contract Lifecycle Management
Electronic Signature
Full Text Search
Government Contracts
Pre-built Templates
Sell Side (Customers)
Specialty Contracts
Version Control
Workflow Management

Project Management Software

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Task Management Software

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

GDPR Compliance Software

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Secure Email Gateway Software

Anti-Malware
Archiving
Customizable
Data Loss Prevention
End-to-End Encryption
Real-time Dashboards
Reporting / Analytics
Sandbox
Threat Protection

OMNITRACKER User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Software Developer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A bug infested mix of two generations of software

    Date: Feb 20 2023

    Summary: This software has two major flaws: A lack of testing and a lack of commitment. Over multiple "new" versions some parts of the software are still old, that means a older layout or even old tools, which you have to use, because some parts you can't access with the new tool or the new tools are so buggy, that it is best to use the old ones. This whole thing feels like an Access 2.0 with Angular sprinkled erratically over it.

    The help-files are a joke, they are incomplete or just mind-numbing wrong (the vertical with and the horizontal height in their explanation of DLUs, which is the measurement-unit in forms ffs.

    Positive: I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

    Negative: Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

    Read More...