Business Software for ServiceNow

EmpowerID is a distinguished, comprehensive suite for identity management and cloud security, created by The Dot Net Factory, LLC, also known as "EmpowerID". This innovative solution is adept at overseeing millions of identities, both internal and external, across various cloud and on-premise environments for organizations worldwide, offering the most extensive array of IAM functionalities available. Its robust, out-of-the-box offerings encompass features such as single sign-on, user provisioning, identity governance, group management, role mining, delegated identity administration, password management, privileged access management, access management for SharePoint, and a specialized identity platform designed for application developers. Each of these solutions utilizes a sophisticated authorization engine based on roles and attributes, capable of managing complex organizational structures and supporting multi-tenant SaaS providers. EmpowerID's architecture is highly scalable and fully customizable, ensuring that enterprises can achieve efficient and effective IAM results tailored to their specific needs. Ultimately, EmpowerID stands out as an essential tool for organizations looking to streamline identity management while enhancing security protocols.

Greet guests at your business with our comprehensive visitor management system that features a digital process for registration, check-in, and check-out to enhance the visitor experience. Our worldwide enterprise solution offers immediate accountability and insights into visitor behavior, effortlessly integrating with your current workplace applications to create a cutting-edge experience. Make a memorable impression on visitors through personalized branded items that reflect your company's identity. Prioritize safety with a security-focused solution that ensures the well-being of your employees and guests alike. Streamline your entire process with an efficient, automated system that enhances productivity. Additionally, manage occupancy in real time while adhering to capacity restrictions for a safer environment. This innovative approach not only improves visitor interactions but also reinforces your commitment to a secure and organized workplace.

Utilize precise planning to optimize your resources and expedite project completion effectively. Access a centralized hub for valuable insights regarding resource requests and allocations. You can develop plans using the Resource Management application or initiate them from any project, demand, or task. Track the time spent on daily tasks and conveniently submit your timesheets in just one step. Resource Management is integrated with Strategic Portfolio Management, allowing your entire organization to align towards achieving significant outcomes. Discover answers to your inquiries and see how ServiceNow can assist in transforming your business through innovative digital workflows. When workflows are seamless, exceptional experiences emerge. The Now Platform offers an intelligent approach to workflow management across various industries, ushering in a new age for both employee and customer interactions. Experience how the Now Platform serves as the foundational framework for the digital workflow revolution, empowering organizations to thrive in an ever-evolving landscape.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through a complete suite of enterprise AV applications for comprehensive organizational and situational awareness. Userful harnesses the same unified platform to provide global manageability through a single-pane-of-glass.

As the workplace continues to change, employers seek fresh alternatives to outdated practices and traditional providers to tackle their challenges effectively. We have assembled an elite team to provide a range of specialized solutions that feature unparalleled service, reliable expertise, and innovative ideas inspired by our clients. Our approach prioritizes the employee experience while simultaneously enhancing your financial outcomes. With Experian Employer Services, you can reduce complexity and minimize disruptions. We maintain the focus and adaptability that boutique providers offer while incorporating the extensive resources and security of Experian. Our solution simplifies the year-end payroll process, significantly enhancing the efficiency of payroll tax procedures, and makes the balancing, reconciling, and delivery of your year-end statements virtually effortless for your payroll staff. By utilizing our payroll tax solution, you can alleviate the strain on your internal resources, ensuring that payroll is executed correctly from an employee's first day and meeting all legal deadlines for compliance. This holistic approach allows organizations to navigate the evolving landscape of employment with confidence and agility.

Tempus Resource's What-If scenario planning allows you to create real options by simulating the impact of a variety of changes to your project portfolio. You can improve your decision-making by understanding the real-time effects of different resource decisions and scenarios on project portfolio.

Middleware Observability & management software for Messaging, event processing, and Streaming Across Hybrid Clouds (MESH). - 360 degree situational awareness® with complete observability of Integration MESH - Manage configuration, administration and deployment in a secure manner and automate them. - Track and trace transactions, messages, and flows - Collect data, monitor performance, and benchmark it meshIQ provides granular controls for managing configurations in the MESH, reducing downtime and allowing quick recovery after outages. It allows you to search, browse, track and trace messages in order to detect bottlenecks, speed up root cause analysis, and detect bottlenecks. Unlocks integration blackbox for visibility across MESH infrastructure in order to visualize, analyse, report and predict. Delivers the capability to trigger automated action based on predefined criteria or intelligent AI/ML actions.

STREAM Integrated Risk Manager, an award-winning GRC platform, allows organizations to centralize and automate, quantify, report on, and report on risk. It can be used in a variety of applications, including cyber / IT and enterprise risk management, BCM, and vendor risk management. STREAM is available as a SaaS and on-premise deployment. It has been around for more than 10 years. It has been adopted worldwide by organizations in many industries, including finance, energy and healthcare, legal, and IT. For more information, please contact us.

We streamline the search process for intricate enterprises. Data is not only expanding in volume but is also becoming increasingly interconnected, complicating the process of making data-driven decisions. Our company develops smart and user-friendly insight engines built on open-source platforms. Our enterprise search solutions ensure secure access to the appropriate data for each user precisely when it’s needed. With an annual subscription model, you can sidestep vendor lock-in. Our clear and upfront yearly pricing structure allows you to predict your expenses without any unexpected costs, even in cloud environments. You will not encounter the phrase “Contact Us for Pricing” anywhere on our site. Our search solutions are designed to be as effortless for you to implement as they are for your clients to navigate. More and more, users rely on search to explore websites, and if they can’t quickly locate what they need, they tend to leave. SearchBlox Site Search delivers speedy and precise results, enhancing the customer experience and ultimately increasing conversion rates. Furthermore, our solutions are tailored to adapt to the changing landscape of digital interactions, ensuring continued relevance and effectiveness.

D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR’s Event Pipeline is a powerful asset for enterprises and MSSPs that streamlines alert-handling with automated data normalization, threat triage, and auto-dismissal of false positives—ensuring that only genuine threats get escalated to analysts. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. In 2023, over 70% of our business was from companies dropping their existing SOAR in favor of D3. If you’re frustrated with your SOAR, we have a proven program to get your automation program back on track.

KeySight is our "set-it-and-forget-it" License Management suite. KeySight allows you to control when and where managed software can run, whether it is required by software vendors for concurrent license management (Sequencher or Ableton), as well as allowing you to apply usage restrictions on top o a license manager (preventing overage for Bentley). LabSight gives you dynamic insight into the software and hardware inventory in computer labs. With Active Directory integration and product normalization, it is highly automated and can provide comprehensive statistics about your entire IT infrastructure with minimal setup time. Our cloud-based product identification service compiles a large amount of program data into a detailed product inventory. Sassafras AllSight is our full-featured IT Asset Management (and license management suite).

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

A Cloud Access Security Broker (CASB) effectively secures cloud users, data, and applications with minimal hassle. Cisco Cloudlock serves as an API-centric CASB designed to facilitate and expedite cloud utilization. By safeguarding identities, data, and applications, Cloudlock addresses issues related to account compromises, security breaches, and the inherent risks in the cloud app ecosystem. Our API-based methodology offers a straightforward and transparent approach that promotes healthy cloud adoption. Protect your organization from compromised accounts and internal threats using our User and Entity Behavior Analytics (UEBA), which analyze a comprehensive array of cross-platform activities to enhance visibility and detection capabilities. In addition, protect against data exposure and security breaches with a highly configurable data loss prevention engine that implements automated, policy-driven responses. The Cloudlock Apps Firewall not only identifies and manages risky cloud applications integrated into your corporate infrastructure but also offers a community-sourced Trust Rating to assess the risk associated with individual apps. Overall, Cisco Cloudlock provides a robust framework for securing cloud environments while supporting safe innovation and growth.

Odyssey serves as a robust automation platform that requires no coding, seamlessly linking individuals, applications, and data to enhance your organization's capabilities now and in the long run. It simplifies the integration of devices, applications, and departments without the hassle of complicated setups. Bid farewell to inconsistent temporary connections; with the Odyssey Platform, you can establish reliable channels for collaboration that minimize risk, streamline workflows, and empower your workforce. Its no-code setup allows users of all skill levels to automate processes easily. The guided workflows accelerate operations and reduce costs, making it an ideal choice for modern businesses. Ultimately, Odyssey transforms the way organizations operate by making automation accessible to everyone.

Introducing a comprehensive solution for effortless GDPR adherence, designed to streamline the regulatory compliance experience and support privacy professionals globally. This innovative tool equips your privacy program with a user-friendly and secure interface, enhanced by integrated automation that facilitates the execution of all compliance-related tasks. Improve transparency by effectively showcasing your compliance efforts to essential stakeholders. Effortlessly share your outcomes within the privacy team and with upper management through automated, pre-designed reports. Maintain a clear overview of your entire privacy administration while ensuring you retain full control over the processes. Leverage smart automation to optimize and standardize your workflows, allowing for a more efficient approach to compliance. Simplify your data protection initiatives while meeting all GDPR requirements, ensuring your organization remains aligned with regulatory standards. This solution not only enhances your compliance capabilities but also fosters a culture of accountability within your organization.

Darktrace offers a cutting-edge cybersecurity solution with its ActiveAI Security Platform, which utilizes AI to ensure proactive and real-time defense against cyber threats. The platform continually monitors enterprise data, from emails and cloud infrastructure to endpoints and applications, providing a detailed, contextual understanding of the security landscape. Darktrace’s AI-driven system autonomously investigates alerts, correlates incidents, and responds to both known and unknown threats, ensuring that businesses stay one step ahead of adversaries. By automating investigations and recovery actions, Darktrace reduces the burden on security teams and speeds up incident response, driving efficiency and improving cyber resilience. With a significant reduction in containment time and faster SOC triage, Darktrace ensures businesses are better protected from ever-evolving threats.

The Globys B2B Portal Suite offers a comprehensive range of modular telecom self-service solutions, allowing your business clients to conveniently purchase, manage, and pay for various products, services, and devices through an online platform. These solutions are designed to integrate effortlessly, empowering customers to take immediate and relevant actions during their entire portal journey. Furthermore, Globys addresses your security, compliance, and operational needs with adaptable and scalable deployment options across private, hybrid, or public clouds. It ensures compatibility with all of your existing systems, including billing solutions, portal frameworks, as well as leading industry platforms like Salesforce and ServiceNow. By upholding industry-leading standards such as ISO 27001 certification, PCI DSS compliance, and GDPR adherence, Globys guarantees the utmost security and privacy for both your business and your clients. This commitment to high standards fosters trust and reliability in the digital transactions facilitated through the platform.

A comprehensive AIOps solution designed to revolutionize IT operations is at your fingertips. Interlink’s innovative AIOps platform utilizes machine learning to deliver service-focused visibility and actionable insights, significantly enhancing your organization’s resilience against disruptive outages. This all-in-one platform is data-driven and specifically designed to visualize service availability while streamlining IT operations across your entire technology ecosystem. With robust, highly scalable, and security-enhanced solutions that have been validated in some of the world's largest enterprises, Interlink ensures a best-in-class experience. Embrace a flexible approach that allows you to utilize your favorite tools without the worry of vendor lock-in. Our pricing model is low-cost, transparent, and predictable, ensuring a swift return on your investment. Furthermore, we prioritize exceptional support and foster genuine partnerships with our clients for sustained success. By adopting this single-pane-of-glass, service-centric monitoring strategy, you can elevate your DevOps environment to new heights. Ultimately, Interlink's AIOps platform empowers organizations to focus on innovation while maintaining optimal operational efficiency.

Since its inception in 1986, DATANET has been engaged in data processing, analysis, evaluation, and the provision of consulting services, with a particular emphasis on developing customized software for the telecommunications sector, which includes services related to software, consulting, and service. Additional offerings encompass project management for intricate telecommunications architectures and providing Telecommunications Expense Management (TEM) solutions for significant clients. Furthermore, the company specializes in contract management that covers inventory, ordering, logistics, and historical data management, alongside invoice processing that includes checking, assignment, and updates. Comprehensive reporting is also a key service, delivering detailed analyses of consumption, costs, and sources at every organizational tier within large enterprises. Moreover, DATANET excels in integrating these services into existing system environments, such as ERP, SRM, HR systems, and platforms like SAP ARIBA, Crossinx, Basware, and ServiceNow, while also facilitating connections with various network operators and suppliers, thereby enhancing operational efficiency for its clients.

Transform your Digital Workplace management with the Juriba Platform, a revolutionary Digital Platform Conductor (DPC) designed exclusively for the dynamic needs of enterprise-level Digital Workplace leaders. Embrace a comprehensive range of capabilities, from end-to-end Digital Workplace management to application testing and packaging, as well as driving complex IT transformations and Evergreen IT management initiatives. Integrating seamlessly with leading Hybrid Digital Infrastructure Management tools like Microsoft Endpoint Manager, Microsoft Intune, ServiceNow, NexThink, and Workspace ONE, the Juriba Platform ensures seamless data synchronization across your entire Digital Workplace, granting you unparalleled visibility and control. By harnessing intelligent workplace automation and orchestration, mundane tasks are automated, freeing up valuable time and reducing the risk of human error. Unlock the true potential of your IT environment with user-friendly dashboards and reports that offer in-depth insights, empowering you to make data-driven decisions that optimize infrastructure investments and drive business growth.

IBM Apptio integrates financial and operational information into a cohesive model based on a widely accepted categorization of costs. By employing advanced allocation rules in conjunction with targeted metrics and key performance indicators (KPIs), we empower businesses to address critical inquiries concerning their investments and streamline their budgeting and forecasting procedures. This capability allows organizations to communicate investment rationales and deviations from plans more efficiently to stakeholders and executive leadership, ultimately leading to the identification of opportunities for optimizing cost structures, mitigating risks, and fostering growth. Furthermore, adopting a structured perspective on IT expenditures, both actual and projected, grounded in an established framework facilitates swifter ad hoc analyses and enhances budgeting cycles. By minimizing overall IT spending through the reduction of waste, elimination of redundancies, and alignment of investments with strategic goals, businesses can significantly cut down on the time allocated to forecasting. This approach not only increases the frequency of updates but also frees up resources, enabling a focus on higher-value initiatives that drive long-term success.

tts facilitates corporate digital user adoption and learning solutions. This allows for rapid adoption of complex processes as well as supporting technologies such as SAP, Oracle, Salesforces and ServiceNow. This allows companies to stop stockpiling knowledge and instead rely on "learning as a demand" and performance support for the entire organization. It also reduces the time it takes to realize a return on technology investment.

BDB is an advanced platform for data analytics and business intelligence that excels in extracting valuable insights from your data. It can be implemented both in cloud environments and on-premises. With a unique microservices architecture, it incorporates components for Data Preparation, Predictive Analytics, Pipelines, and Dashboard design, enabling tailored solutions and scalable analytics across various sectors. Thanks to its robust NLP-driven search functionality, users can harness the potential of data seamlessly across desktops, tablets, and mobile devices. BDB offers numerous integrated data connectors, allowing it to interface with a wide array of popular data sources, applications, third-party APIs, IoT devices, and social media platforms in real-time. It facilitates connections to relational databases, big data systems, FTP/SFTP servers, flat files, and web services, effectively managing structured, semi-structured, and unstructured data. Embark on your path to cutting-edge analytics today, and discover the transformative power of BDB for your organization.