Business Software for ServiceNow

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

A Cloud Access Security Broker (CASB) effectively secures cloud users, data, and applications with minimal hassle. Cisco Cloudlock serves as an API-centric CASB designed to facilitate and expedite cloud utilization. By safeguarding identities, data, and applications, Cloudlock addresses issues related to account compromises, security breaches, and the inherent risks in the cloud app ecosystem. Our API-based methodology offers a straightforward and transparent approach that promotes healthy cloud adoption. Protect your organization from compromised accounts and internal threats using our User and Entity Behavior Analytics (UEBA), which analyze a comprehensive array of cross-platform activities to enhance visibility and detection capabilities. In addition, protect against data exposure and security breaches with a highly configurable data loss prevention engine that implements automated, policy-driven responses. The Cloudlock Apps Firewall not only identifies and manages risky cloud applications integrated into your corporate infrastructure but also offers a community-sourced Trust Rating to assess the risk associated with individual apps. Overall, Cisco Cloudlock provides a robust framework for securing cloud environments while supporting safe innovation and growth.

Odyssey serves as a robust automation platform that requires no coding, seamlessly linking individuals, applications, and data to enhance your organization's capabilities now and in the long run. It simplifies the integration of devices, applications, and departments without the hassle of complicated setups. Bid farewell to inconsistent temporary connections; with the Odyssey Platform, you can establish reliable channels for collaboration that minimize risk, streamline workflows, and empower your workforce. Its no-code setup allows users of all skill levels to automate processes easily. The guided workflows accelerate operations and reduce costs, making it an ideal choice for modern businesses. Ultimately, Odyssey transforms the way organizations operate by making automation accessible to everyone.

Introducing a comprehensive solution for effortless GDPR adherence, designed to streamline the regulatory compliance experience and support privacy professionals globally. This innovative tool equips your privacy program with a user-friendly and secure interface, enhanced by integrated automation that facilitates the execution of all compliance-related tasks. Improve transparency by effectively showcasing your compliance efforts to essential stakeholders. Effortlessly share your outcomes within the privacy team and with upper management through automated, pre-designed reports. Maintain a clear overview of your entire privacy administration while ensuring you retain full control over the processes. Leverage smart automation to optimize and standardize your workflows, allowing for a more efficient approach to compliance. Simplify your data protection initiatives while meeting all GDPR requirements, ensuring your organization remains aligned with regulatory standards. This solution not only enhances your compliance capabilities but also fosters a culture of accountability within your organization.

Darktrace offers a cutting-edge cybersecurity solution with its ActiveAI Security Platform, which utilizes AI to ensure proactive and real-time defense against cyber threats. The platform continually monitors enterprise data, from emails and cloud infrastructure to endpoints and applications, providing a detailed, contextual understanding of the security landscape. Darktrace’s AI-driven system autonomously investigates alerts, correlates incidents, and responds to both known and unknown threats, ensuring that businesses stay one step ahead of adversaries. By automating investigations and recovery actions, Darktrace reduces the burden on security teams and speeds up incident response, driving efficiency and improving cyber resilience. With a significant reduction in containment time and faster SOC triage, Darktrace ensures businesses are better protected from ever-evolving threats.

The Globys B2B Portal Suite offers a comprehensive range of modular telecom self-service solutions, allowing your business clients to conveniently purchase, manage, and pay for various products, services, and devices through an online platform. These solutions are designed to integrate effortlessly, empowering customers to take immediate and relevant actions during their entire portal journey. Furthermore, Globys addresses your security, compliance, and operational needs with adaptable and scalable deployment options across private, hybrid, or public clouds. It ensures compatibility with all of your existing systems, including billing solutions, portal frameworks, as well as leading industry platforms like Salesforce and ServiceNow. By upholding industry-leading standards such as ISO 27001 certification, PCI DSS compliance, and GDPR adherence, Globys guarantees the utmost security and privacy for both your business and your clients. This commitment to high standards fosters trust and reliability in the digital transactions facilitated through the platform.

A comprehensive AIOps solution designed to revolutionize IT operations is at your fingertips. Interlink’s innovative AIOps platform utilizes machine learning to deliver service-focused visibility and actionable insights, significantly enhancing your organization’s resilience against disruptive outages. This all-in-one platform is data-driven and specifically designed to visualize service availability while streamlining IT operations across your entire technology ecosystem. With robust, highly scalable, and security-enhanced solutions that have been validated in some of the world's largest enterprises, Interlink ensures a best-in-class experience. Embrace a flexible approach that allows you to utilize your favorite tools without the worry of vendor lock-in. Our pricing model is low-cost, transparent, and predictable, ensuring a swift return on your investment. Furthermore, we prioritize exceptional support and foster genuine partnerships with our clients for sustained success. By adopting this single-pane-of-glass, service-centric monitoring strategy, you can elevate your DevOps environment to new heights. Ultimately, Interlink's AIOps platform empowers organizations to focus on innovation while maintaining optimal operational efficiency.

Since its inception in 1986, DATANET has been engaged in data processing, analysis, evaluation, and the provision of consulting services, with a particular emphasis on developing customized software for the telecommunications sector, which includes services related to software, consulting, and service. Additional offerings encompass project management for intricate telecommunications architectures and providing Telecommunications Expense Management (TEM) solutions for significant clients. Furthermore, the company specializes in contract management that covers inventory, ordering, logistics, and historical data management, alongside invoice processing that includes checking, assignment, and updates. Comprehensive reporting is also a key service, delivering detailed analyses of consumption, costs, and sources at every organizational tier within large enterprises. Moreover, DATANET excels in integrating these services into existing system environments, such as ERP, SRM, HR systems, and platforms like SAP ARIBA, Crossinx, Basware, and ServiceNow, while also facilitating connections with various network operators and suppliers, thereby enhancing operational efficiency for its clients.

Transform your Digital Workplace management with the Juriba Platform, a revolutionary Digital Platform Conductor (DPC) designed exclusively for the dynamic needs of enterprise-level Digital Workplace leaders. Embrace a comprehensive range of capabilities, from end-to-end Digital Workplace management to application testing and packaging, as well as driving complex IT transformations and Evergreen IT management initiatives. Integrating seamlessly with leading Hybrid Digital Infrastructure Management tools like Microsoft Endpoint Manager, Microsoft Intune, ServiceNow, NexThink, and Workspace ONE, the Juriba Platform ensures seamless data synchronization across your entire Digital Workplace, granting you unparalleled visibility and control. By harnessing intelligent workplace automation and orchestration, mundane tasks are automated, freeing up valuable time and reducing the risk of human error. Unlock the true potential of your IT environment with user-friendly dashboards and reports that offer in-depth insights, empowering you to make data-driven decisions that optimize infrastructure investments and drive business growth.

Engagement is key to long-term, people-oriented ROI in today's competitive world. Onboarding is crucial in a world where employees have high expectations and turnover has a negative impact. Onboarding is where employee retention starts and it sets the stage to elevate employee experiences throughout the employee lifecycle. Click's end to end experience platform offers countless opportunities for genuine human moments that keep employees happy, engaged, and ultimately, on board. Click's fully-compliant and engaging employee journey platform is the perfect tool to turn new hires into advocates. Because onboarding is only the beginning.

IBM Apptio integrates financial and operational information into a cohesive model based on a widely accepted categorization of costs. By employing advanced allocation rules in conjunction with targeted metrics and key performance indicators (KPIs), we empower businesses to address critical inquiries concerning their investments and streamline their budgeting and forecasting procedures. This capability allows organizations to communicate investment rationales and deviations from plans more efficiently to stakeholders and executive leadership, ultimately leading to the identification of opportunities for optimizing cost structures, mitigating risks, and fostering growth. Furthermore, adopting a structured perspective on IT expenditures, both actual and projected, grounded in an established framework facilitates swifter ad hoc analyses and enhances budgeting cycles. By minimizing overall IT spending through the reduction of waste, elimination of redundancies, and alignment of investments with strategic goals, businesses can significantly cut down on the time allocated to forecasting. This approach not only increases the frequency of updates but also frees up resources, enabling a focus on higher-value initiatives that drive long-term success.

tts facilitates corporate digital user adoption and learning solutions. This allows for rapid adoption of complex processes as well as supporting technologies such as SAP, Oracle, Salesforces and ServiceNow. This allows companies to stop stockpiling knowledge and instead rely on "learning as a demand" and performance support for the entire organization. It also reduces the time it takes to realize a return on technology investment.

BDB is an advanced platform for data analytics and business intelligence that excels in extracting valuable insights from your data. It can be implemented both in cloud environments and on-premises. With a unique microservices architecture, it incorporates components for Data Preparation, Predictive Analytics, Pipelines, and Dashboard design, enabling tailored solutions and scalable analytics across various sectors. Thanks to its robust NLP-driven search functionality, users can harness the potential of data seamlessly across desktops, tablets, and mobile devices. BDB offers numerous integrated data connectors, allowing it to interface with a wide array of popular data sources, applications, third-party APIs, IoT devices, and social media platforms in real-time. It facilitates connections to relational databases, big data systems, FTP/SFTP servers, flat files, and web services, effectively managing structured, semi-structured, and unstructured data. Embark on your path to cutting-edge analytics today, and discover the transformative power of BDB for your organization.

Anywhere365 was established with the conviction that every individual within an organization can function as a Contact Center. Consequently, we developed the Anywhere365 Unified Contact Center tailored for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we are committed to consistently enhancing and evolving our offerings. Our Workstreampeople solutions empower companies to boost their performance and streamline their operations. Anywhere365 envisions a future where unnecessary conversations are minimized. Our Unified Contact Center solution emerged from a long-held vision to ensure that the correct information is delivered to the appropriate person at the perfect moment, regardless of their location. Through our Consultancy and Professional Services division, along with our expertise in crafting intelligent software applications, we have designed solutions for numerous organizations. The introduction of the Unified Contact Center for Microsoft Teams and Skype for Business marks a significant advancement in our journey. This evolution reflects our dedication to fostering seamless communication and operational improvement across various business environments.

Mage Sensitive Data Discovery module can help you uncover hidden data locations in your company. You can find data hidden in any type of data store, whether it is structured, unstructured or Big Data. Natural Language Processing and Artificial Intelligence can be used to find data in the most difficult of places. A patented approach to data discovery ensures efficient identification of sensitive data and minimal false positives. You can add data classifications to your existing 70+ data classifications that cover all popular PII/PHI data. A simplified discovery process allows you to schedule sample, full, and even incremental scans.

Device management is becoming more complex and extensive. However, that doesn't mean it has to become more complicated. FileWave is the leader in unified management of all your devices across all platforms and in any environment. All your devices can be managed with one simple tool, regardless of platform. Our easy-to-use tool simplifies device management, asset management, security, and provides security for all major systems. FileWave helps IT departments save time and money with its powerful IT management tools. Thanks to remote access, imaging/provisioning, deployment, and automation, IT admins can manage devices from everywhere.

OrbusInfinity, a leading software platform, is used by organizations around the world to manage, govern, and visualize their IT and business transformation. OrbusInfinity Enterprise Transformation is the only tool that was built from the ground-up to integrate and harness Microsoft 365, the world's most popular enterprise-grade, secure business productivity suite. Supporting 4 core disciplines: Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis and Governance Risk & Compliance. OrbusInfinity provides unmatched support for transformation use-cases, with hundreds proven business outcomes. OrbusInfinity is a SaaS repository that has a fixed or extensible metamodel. It supports major industry frameworks, including TOGAF, BPMN and ArchiMate. This allows for a comprehensive, governed and single source of truth in the cloud. Book a demonstration to learn more.

Swimlane Turbine is the world’s fastest and most scalable security automation platform. Turbine is built with the flexibility and cloud scalability needed for enterprises and MSSP to automate any SecOps process, from SOC workflows to vulnerability management, compliance, and beyond. Only Turbine can execute 25 million daily actions per customer, 17 times faster than any other platform, provider, or technology.

Monitoring and visualization of real-time operations, including KPIs and dashboards. Also includes trends, analytics, hierarchy, alerts, and analytics. All data sources (industrial and IoT, business, and external) are gathered. It displays data in real-time on any device, without the need to move it.

Safeguard, oversee, and evaluate both vendor and internal remote privileged access without relying on a VPN. Watch our demonstration. Empower legitimate users with the necessary access to enhance their productivity while effectively blocking potential attackers. Allow contractors and vendors to have privileged access to essential resources without needing a VPN. Meet both internal and external compliance mandates with thorough audit trails and session forensics. Ensure user adoption with a system that streamlines their tasks, making them faster and easier than before. Prevent the issue of "privilege creep" by swiftly implementing least privilege principles to secure your IT assets. Enhance productivity while tackling data breaches, all without compromising security. This solution offers a standardized, secure, and comprehensive management of privileged sessions that regulates access across various platforms and environments. Additionally, eradicate the hassle of manual credential check-in and check-out processes to streamline operations. By integrating these features, organizations can achieve a more efficient and secure access management system that meets modern demands.

Leena AI is an AI-powered HR Assistant that provides instant responses to employee questions, improving employee experience. Leena AI can be accessed on multiple platforms and communication channels. Leena AI uses a standard platform UI to ensure minimal confusion and the best possible user experience. Leena AI allows multiple employees to communicate simultaneously. Leena AI eliminates the need to wait before asking a question or receiving an answer. Leena AI allows for personalized interactions with each employee. Leena AI uses the best security features to protect your data from prying eyes.

Identity and Data Protection for AWS and Azure, Google Cloud, and Kubernetes. Sonrai's cloud security platform offers a complete risk model that includes activity and movement across cloud accounts and cloud providers. Discover all data and identity relationships between administrators, roles and compute instances. Our critical resource monitor monitors your critical data stored in object stores (e.g. AWS S3, Azure Blob), and database services (e.g. CosmosDB, Dynamo DB, RDS). Privacy and compliance controls are maintained across multiple cloud providers and third-party data stores. All resolutions are coordinated with the relevant DevSecOps groups.

8x8 Work delivers a comprehensive communications suite that unifies calling, messaging, meetings, and AI-powered productivity features into one platform. Teams can benefit from enterprise-grade PBX capabilities, advanced call handling, SMS, and global coverage powered by machine learning to maintain crystal-clear connections. The platform goes beyond simple calling by offering video conferencing with built-in collaboration tools like polls, whiteboards, and automated meeting transcripts. Messaging, team chat, and file sharing keep workflows moving asynchronously, ensuring alignment even across distributed workforces. Its AI-powered capabilities capture insights from calls, chats, and meetings, making information accessible without adding manual overhead. Additionally, the platform offers seamless integration with leading applications such as Microsoft Teams, Salesforce, and Zendesk to unify work across multiple tools. Security and compliance are central, with certifications including HIPAA, PCI DSS, SOC 2, and GDPR adherence. For organizations seeking a scalable, reliable, and secure solution, 8x8 empowers them to modernize communication while driving collaboration and customer engagement.

TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.

Resolve is the number one IT automation and orchestration platform. It powers more than a million automations every single day, from simple, high-volume tasks, to complex processes that go far beyond what you think is possible. We have more than a decade experience in automation and know how to create an intelligent automation platform and orchestration platform to meet today's growing demands of IT Operations and Network Operations teams. Resolve powers millions of automations every day, many of which go far beyond what you might imagine is possible. It sounds impossible, but it is true. Ask the customers who have cracked the code to automate complex tasks such as PIM testing, updating active loads balancers, CUCM Onboarding in seconds, true end–to-end patch management and interfacing with Watson for NLP. They also maintain infrastructure in segregated networks or hybrid cloud deployments. Continue reading to learn how we do it.