Best Business Intelligence Software for ServiceNow

Smartsheet is a recognized leader in work management and collaboration solutions designed to transform team discussions into productive outcomes. This platform empowers organizations by providing them with a robust toolkit that fosters innovation, attracts new clients, and drives revenue growth. With its intuitive spreadsheet-like design, Smartsheet includes features like file sharing, Gantt charts, automated workflows, user-friendly portals, and dynamic dashboards, among numerous other capabilities, making it an essential resource for effective project management. Ultimately, Smartsheet not only streamlines processes but also enhances overall team performance and collaboration.

Tableau, an industry-leading analytics platform, empowers businesses to make smarter, data-driven decisions with AI-powered insights and advanced data visualization. By leveraging Tableau Next, which integrates seamlessly with Salesforce and Agentforce, users can access intelligent analytics and unlock the full potential of their data. Tableau provides flexible deployment options—whether cloud-based, on-premises, or directly integrated with Salesforce CRM—ensuring organizations can access a comprehensive data management solution. With built-in AI and machine learning capabilities, Tableau helps users uncover patterns, predict outcomes, and improve decision-making at every level of the organization. Its intuitive interface allows analysts, business leaders, and IT teams to explore data, visualize trends, and collaborate efficiently, while fostering a Data Culture that accelerates innovation and enhances operational efficiency.

HeadSpin's global cloud of devices enables mobile and web testing on thousands upon thousands of SIM-enabled phones. These devices are located in more than 100 locations across the globe on real WiFi and carrier networks. No simulation or emulation. No SDK is required. The HeadSpin Appliance provides a secure, portable, temperature-controlled enclosure for a wide variety of compatible devices, and allows RF access to the local WiFi or carrier network. You can deploy on-prem, in a cloud or anywhere else. HeadSpin provides the data and AI-powered insights that you need to ensure flawless digital experiences for your customers. This includes code and packet analysis, machine learning, computer vision techniques, and machine learning. To troubleshoot errors, crashes, SDK bloat and system resource issues, you can dive into the client-side performance.

The Qualtrics XM Platform™ is a system that allows teams, departments and entire organizations, to manage four core business experiences: customer, product, employee, and brand, on one platform. Qualtrics is used by over 10,000 companies worldwide, including 75 percent of Fortune 100 and 99 out of the top 100 U.S. Business Schools, to build products people love, to create loyal customers, to develop a phenomenal culture for employees, and to build iconic brands. Listen to your customers' voice, improve the experience gap and increase loyalty and sales. With Qualtrics' Customer XM you get the latest listening engine technologies, business intelligence with predicative analytics, and all of the actionable capabilities to close the gap in a timely manner. This will allow you to gain a holistic view of your customers and take actions that have a significant impact.

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.

The Dynatrace software intelligence platform revolutionizes the way organizations operate by offering a unique combination of observability, automation, and intelligence all within a single framework. Say goodbye to cumbersome toolkits and embrace a unified platform that enhances automation across your dynamic multicloud environments while facilitating collaboration among various teams. This platform fosters synergy between business, development, and operations through a comprehensive array of tailored use cases centralized in one location. It enables you to effectively manage and integrate even the most intricate multicloud scenarios, boasting seamless compatibility with all leading cloud platforms and technologies. Gain an expansive understanding of your environment that encompasses metrics, logs, and traces, complemented by a detailed topological model that includes distributed tracing, code-level insights, entity relationships, and user experience data—all presented in context. By integrating Dynatrace’s open API into your current ecosystem, you can streamline automation across all aspects, from development and deployment to cloud operations and business workflows, ultimately leading to increased efficiency and innovation. This cohesive approach not only simplifies management but also drives measurable improvements in performance and responsiveness across the board.

The only zero-touch FSM software recognized by Gartner and backed by 20+ years of industry expertise

Nintex Process Platform is used by enterprise organizations all over the world to automate, manage and optimize their business process. Nintex Process Platform features include process mapping, workflow automation and document generation. It also includes mobile apps, process intelligence, forms and forms generation, and forms. All of this is done with a drag and drop designer. Nintex Workflow Cloud, the latest version of Nintex Workflow Cloud, accelerates your organization's journey towards digital transformation. Put The Power of Process™ in the hands of your ops and IT professionals, process analysts, business analysts, power users, and more. Digitize forms, workflows and more. The Nintex Process Platform provides the most comprehensive platform for automation and process management. Nintex makes it easy to automate and optimize business processes.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

Incorporate analytics seamlessly into any application or workflow to empower critical decision-making with assurance. By embedding analytics into daily operations and applications, businesses can enhance their decision-making processes, leading to quicker and more informed choices for both the organization and its customers. Tailor analytics to fit your applications and products, ensuring that they are both intuitive and user-friendly. Enhance user engagement, increase adoption rates, and improve retention through a predictive analytics platform powered by AI, designed specifically for achieving business success. Utilize Sisense, a top-tier Business Intelligence (BI) reporting tool, to prepare, analyze, and delve into data sourced from various origins. Renowned firms such as NASDAQ, Phillips, and Airbus rely on Sisense, which provides a comprehensive, agile BI platform that facilitates rapid, insightful data-driven decisions. With an open, unified architecture, a superior analytics engine, machine learning capabilities, and the delivery of insights that extend beyond traditional dashboards, Sisense positions itself as a leader in the BI domain, ensuring businesses can thrive in a data-centric landscape. This powerful tool not only streamlines data analysis but also fosters a culture of informed decision-making within organizations.

ABBYY Timeline serves as a sophisticated Process Intelligence platform that empowers organizations to harness the data from their systems to construct a visual representation of their processes, enabling real-time analysis to pinpoint bottlenecks and forecast future results, thereby aiding in informed technology investment decisions. In today's landscape, the majority of process execution is monitored, controlled, and carried out through various IT systems of record, which means that nearly every detail of your processes is already documented. All you need is an effective tool to recreate a comprehensive view of process execution. Conventional business intelligence tools, dashboards, and reports fall short in this regard, whereas ABBYY Timeline excels. By properly ingesting, merging, and scrutinizing this extensive data, it becomes possible to uncover patterns and insights that lead to enhanced customer experiences and greater operational efficiencies. Furthermore, the platform's ability to visualize complex data sets allows businesses to strategically plan for future improvements.

Dashboards, codeless reports, interactive visualizations, data security, mobile access and scheduled reports. DashboardFox is a dashboard- and data visualization tool for business users. It comes with a no-subscription pricing plan. You only pay once and the software is yours for life. DashboardFox can be installed on your own server behind your firewall. Are you looking for Cloud BI? We offer managed hosting, but you retain ownership of your DashboardFox data and licenses. DashboardFox allows users to drill down and interact with live data visualizations through dashboards and reports. Without requiring any technical knowledge, business users can create new visualizations in a codeless builder. Alternative to Tableau, Sisense and Looker, Domo. Qlik, Crystal Reports, among others.

NextBillion.ai delivers AI-powered mapping and routing solutions designed to tackle complex logistics challenges in real time. We provide a dynamic, API-first platform that enables businesses to optimize routes and streamline operations across various industries.

Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.

Scoop is the best thing that has happened to data since spreadsheets. Instantly unlock all your business data. Scoop allows you to combine and analyze data anywhere for better decisions. You can forget about all the resources and tools you need to get answers from your data. Scoop lets you do everything from data collection, spreadsheet analysis and visual data stories in one platform. Data from your business applications can be automatically collected and blended together. Scoop allows any application to push data, without requiring pre-built connectors and custom APIs. Create master datasets for analytics, visualizations and more, using your spreadsheets. Scoop automatically updates your data. From scooping up data from applications to prepping data in spreadsheets, to analyzing and presenting visual data stories. No data team or technical setup is required. Blend data from multiple sources to create beautiful data stories using live, shareable data.

Supaboard is an innovative business intelligence solution that leverages artificial intelligence to empower users to analyze their data and craft real-time dashboards simply by posing questions in everyday language. It allows for seamless one-click integration with more than 60 different data sources such as MySQL, PostgreSQL, Google Analytics, Shopify, Salesforce, and Notion, enabling users to harmonize their data effortlessly without complicated configurations. With pre-trained AI analysts tailored to specific industries, the platform automatically generates SQL and NoSQL queries, delivering quick insights through visual formats like charts, tables, and summaries. Users can easily create and customize dashboards by pinning their inquiries and adjusting the information presented according to various audience needs through filtered views. Supaboard prioritizes data security by only connecting with read-only permissions, retaining only schema metadata, and utilizing detailed access controls to safeguard information. Built with user-friendliness in mind, it significantly reduces operational complexity, allowing businesses to make informed decisions up to ten times faster, all without the necessity for coding skills or advanced data knowledge. Furthermore, this platform empowers teams to become more agile in their data-driven strategies, ultimately enhancing overall business performance.

LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform. By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.

Datameer is your go-to data tool for exploring, preparing, visualizing, and cataloging Snowflake insights. From exploring raw datasets to driving business decisions – an all-in-one tool.

ClicData is the first cloud-based 100% cloud-based Business Intelligence software and data management software. Our data warehouse makes it easy to combine, transform, and merge data from any source. You can create interactive dashboards that are self-updated and shareable with your manager, team, or customers in multiple ways. Email delivery schedule, export, or dynamic dashboards via LiveLinks. ClicData automates everything, including data connection, data refresh, management, and scheduling routines.

Sedai intelligently finds resources, analyzes traffic patterns and learns metric performance. This allows you to manage your production environments continuously without any manual thresholds or human intervention. Sedai's Discovery engine uses an agentless approach to automatically identify everything in your production environments. It intelligently prioritizes your monitoring information. All your cloud accounts are on the same platform. All of your cloud resources can be viewed in one place. Connect your APM tools. Sedai will identify and select the most important metrics. Machine learning intelligently sets thresholds. Sedai is able to see all the changes in your environment. You can view updates and changes and control how the platform manages resources. Sedai's Decision engine makes use of ML to analyze and comprehend data at large scale to simplify the chaos.

Open up your data warehouse and execute SQL queries to synchronize the outcomes with the applications your team utilizes. Establish connections with databases such as Postgres, MySQL, Snowflake, Redshift, and SQL Server. Transfer data to platforms where your team operates, including Google Sheets, Excel, Slack, and email. You can also set your queries to execute at intervals of every hour, day, week, or even every five minutes, ensuring that your data remains consistently current. Collaborate with your peers by sharing, tagging, and exploring code created by team members, which prevents the need to rewrite code that has already been optimized by others. Use Snippets to share compact, reusable SQL components with your team, which can be particularly useful for automating tasks like date formatting or defining metrics. Additionally, imagine receiving an up-to-date Wall Street Journal article relevant to your company, seamlessly refreshed and sent to your inbox each day, keeping you informed without any extra effort. This streamlined process not only enhances productivity but also fosters collaboration and knowledge sharing among team members.

InsightFinder Unified Intelligence Engine platform (UIE) provides human-centered AI solutions to identify root causes of incidents and prevent them from happening. InsightFinder uses patented self-tuning, unsupervised machine learning to continuously learn from logs, traces and triage threads of DevOps Engineers and SREs to identify root causes and predict future incidents. Companies of all sizes have adopted the platform and found that they can predict business-impacting incidents hours ahead of time with clearly identified root causes. You can get a complete overview of your IT Ops environment, including trends and patterns as well as team activities. You can also view calculations that show overall downtime savings, cost-of-labor savings, and the number of incidents solved.

Qloze empowers individual contributors to enhance their account research and planning processes, allowing them to dedicate more time to selling activities. By collecting crucial information such as the main products and services of target accounts and average user ratings from leading review platforms, Qloze equips sellers with the insights needed for effective buyer engagement. The unbiased AI technology conducts data analysis and produces a SWOT analysis, enabling you to strategically position your offerings to improve your chances of success. Additionally, it provides insight into the competitive landscape, helping you to engage confidently in discussions about your prospects and their competitors. Achieving success in sales requires a sound account planning strategy, particularly when targeting enterprise clients. By conducting meticulous research and gaining a deep understanding of customer needs, sales professionals can develop customized strategies to effectively penetrate and secure accounts. They meticulously design and implement plans that resonate with customer objectives, ensuring that their approach is both relevant and impactful. This level of preparation not only enhances the likelihood of closing deals but also fosters long-term relationships with clients.

DBxtra offers a cloud-driven solution for business intelligence, reporting, and dashboards, enabling companies to develop and share interactive web reports and dashboards effortlessly. Users are not required to possess any SQL, programming, or web technology skills to effectively create, implement, and oversee ad-hoc reports using DBxtra. The platform comprehensively addresses all reporting requirements. Additionally, potential users can experience DBxtra through a complimentary 30-day trial. This allows businesses to explore its features and functionalities without any commitment.