Business Software for ServiceNow

Anywhere365 was established with the conviction that every individual within an organization can function as a Contact Center. Consequently, we developed the Anywhere365 Unified Contact Center tailored for Skype for Business and Microsoft Teams. As an Independent Software Vendor, we are committed to consistently enhancing and evolving our offerings. Our Workstreampeople solutions empower companies to boost their performance and streamline their operations. Anywhere365 envisions a future where unnecessary conversations are minimized. Our Unified Contact Center solution emerged from a long-held vision to ensure that the correct information is delivered to the appropriate person at the perfect moment, regardless of their location. Through our Consultancy and Professional Services division, along with our expertise in crafting intelligent software applications, we have designed solutions for numerous organizations. The introduction of the Unified Contact Center for Microsoft Teams and Skype for Business marks a significant advancement in our journey. This evolution reflects our dedication to fostering seamless communication and operational improvement across various business environments.

Mage Sensitive Data Discovery module can help you uncover hidden data locations in your company. You can find data hidden in any type of data store, whether it is structured, unstructured or Big Data. Natural Language Processing and Artificial Intelligence can be used to find data in the most difficult of places. A patented approach to data discovery ensures efficient identification of sensitive data and minimal false positives. You can add data classifications to your existing 70+ data classifications that cover all popular PII/PHI data. A simplified discovery process allows you to schedule sample, full, and even incremental scans.

Device management is becoming more complex and extensive. However, that doesn't mean it has to become more complicated. FileWave is the leader in unified management of all your devices across all platforms and in any environment. All your devices can be managed with one simple tool, regardless of platform. Our easy-to-use tool simplifies device management, asset management, security, and provides security for all major systems. FileWave helps IT departments save time and money with its powerful IT management tools. Thanks to remote access, imaging/provisioning, deployment, and automation, IT admins can manage devices from everywhere.

OrbusInfinity, a leading software platform, is used by organizations around the world to manage, govern, and visualize their IT and business transformation. OrbusInfinity Enterprise Transformation is the only tool that was built from the ground-up to integrate and harness Microsoft 365, the world's most popular enterprise-grade, secure business productivity suite. Supporting 4 core disciplines: Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis and Governance Risk & Compliance. OrbusInfinity provides unmatched support for transformation use-cases, with hundreds proven business outcomes. OrbusInfinity is a SaaS repository that has a fixed or extensible metamodel. It supports major industry frameworks, including TOGAF, BPMN and ArchiMate. This allows for a comprehensive, governed and single source of truth in the cloud. Book a demonstration to learn more.

Swimlane Turbine is the world’s fastest and most scalable security automation platform. Turbine is built with the flexibility and cloud scalability needed for enterprises and MSSP to automate any SecOps process, from SOC workflows to vulnerability management, compliance, and beyond. Only Turbine can execute 25 million daily actions per customer, 17 times faster than any other platform, provider, or technology.

Monitoring and visualization of real-time operations, including KPIs and dashboards. Also includes trends, analytics, hierarchy, alerts, and analytics. All data sources (industrial and IoT, business, and external) are gathered. It displays data in real-time on any device, without the need to move it.

Safeguard, oversee, and evaluate both vendor and internal remote privileged access without relying on a VPN. Watch our demonstration. Empower legitimate users with the necessary access to enhance their productivity while effectively blocking potential attackers. Allow contractors and vendors to have privileged access to essential resources without needing a VPN. Meet both internal and external compliance mandates with thorough audit trails and session forensics. Ensure user adoption with a system that streamlines their tasks, making them faster and easier than before. Prevent the issue of "privilege creep" by swiftly implementing least privilege principles to secure your IT assets. Enhance productivity while tackling data breaches, all without compromising security. This solution offers a standardized, secure, and comprehensive management of privileged sessions that regulates access across various platforms and environments. Additionally, eradicate the hassle of manual credential check-in and check-out processes to streamline operations. By integrating these features, organizations can achieve a more efficient and secure access management system that meets modern demands.

Leena AI is an AI-powered HR Assistant that provides instant responses to employee questions, improving employee experience. Leena AI can be accessed on multiple platforms and communication channels. Leena AI uses a standard platform UI to ensure minimal confusion and the best possible user experience. Leena AI allows multiple employees to communicate simultaneously. Leena AI eliminates the need to wait before asking a question or receiving an answer. Leena AI allows for personalized interactions with each employee. Leena AI uses the best security features to protect your data from prying eyes.

Identity and Data Protection for AWS and Azure, Google Cloud, and Kubernetes. Sonrai's cloud security platform offers a complete risk model that includes activity and movement across cloud accounts and cloud providers. Discover all data and identity relationships between administrators, roles and compute instances. Our critical resource monitor monitors your critical data stored in object stores (e.g. AWS S3, Azure Blob), and database services (e.g. CosmosDB, Dynamo DB, RDS). Privacy and compliance controls are maintained across multiple cloud providers and third-party data stores. All resolutions are coordinated with the relevant DevSecOps groups.

8x8 Work delivers a comprehensive communications suite that unifies calling, messaging, meetings, and AI-powered productivity features into one platform. Teams can benefit from enterprise-grade PBX capabilities, advanced call handling, SMS, and global coverage powered by machine learning to maintain crystal-clear connections. The platform goes beyond simple calling by offering video conferencing with built-in collaboration tools like polls, whiteboards, and automated meeting transcripts. Messaging, team chat, and file sharing keep workflows moving asynchronously, ensuring alignment even across distributed workforces. Its AI-powered capabilities capture insights from calls, chats, and meetings, making information accessible without adding manual overhead. Additionally, the platform offers seamless integration with leading applications such as Microsoft Teams, Salesforce, and Zendesk to unify work across multiple tools. Security and compliance are central, with certifications including HIPAA, PCI DSS, SOC 2, and GDPR adherence. For organizations seeking a scalable, reliable, and secure solution, 8x8 empowers them to modernize communication while driving collaboration and customer engagement.

TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.

Resolve is the number one IT automation and orchestration platform. It powers more than a million automations every single day, from simple, high-volume tasks, to complex processes that go far beyond what you think is possible. We have more than a decade experience in automation and know how to create an intelligent automation platform and orchestration platform to meet today's growing demands of IT Operations and Network Operations teams. Resolve powers millions of automations every day, many of which go far beyond what you might imagine is possible. It sounds impossible, but it is true. Ask the customers who have cracked the code to automate complex tasks such as PIM testing, updating active loads balancers, CUCM Onboarding in seconds, true end–to-end patch management and interfacing with Watson for NLP. They also maintain infrastructure in segregated networks or hybrid cloud deployments. Continue reading to learn how we do it.

At the heart of the Sakon Platform, which focuses on Telecom Expense Management, Enterprise Mobility, and SaaS Management, lies Sakon's innovative inventory engine. The inability to maintain a precise, comprehensive, and dynamic inventory of both network and end-user assets is a significant reason why many enterprise TEM initiatives fail, but Sakon effectively addresses this challenge. The integration of Sakon Mobile with various mobile data sources facilitates seamless employee support, carrier management, and device lifecycle workflows. Covering the entire process from sourcing to payment, Sakon's Technology Expense Management produces impactful outcomes on a global level, making the vision of Network Transformation attainable. Additionally, Sakon’s Network Transformation offering provides essential capabilities for inventory management, program order management, and ROI tracking, all founded on meticulous site-based and cost-based inventory data. Furthermore, by utilizing Sakon Mobile, organizations can enhance their ServiceNow platform, ensuring a comprehensive end-to-end solution for mobility management that meets evolving business needs. This integration not only streamlines processes but also drives efficiency across the entire telecom expense management landscape.

Acadia meets your team at the frontline, providing on-the-job guidance where and when it’s needed. Acadia is the Connected Worker Platform designed for Employee Productivity. Our web-based platform makes it easy for you to standardize policies and procedures and put them in the hands of your frontline employees, no matter where they work. Incorporate videos, images, and other job aids to support precision execution. Ensure your team can execute critical tasks accurately, every time. Quantify individual and team performance with dynamic reporting. Acadia makes it easy to track compliance and see where you have gaps on the team. You can ditch the spreadsheet and see your entire team’s capabilities in an instant with our skills tracking matrix. Empower employees with all the tools they need to do their work – whether they’re on the factory floor, in the back office, or out in the field. Acadia clients use our digital work instructions to improve employee productivity, hit work efficiency goals, and create consistency in the workplace. See returns across a spectrum of operational outcomes when you build your employees’ capabilities.

Effortlessly managing configuration data is now a reality. To begin with, Sweagle simplifies the task of overseeing all configuration data from infrastructure, applications, and environments by integrating them into a unified data model that supports the entire life cycle. Moreover, it offers sophisticated role-based access controls to determine visibility while automatically encrypting sensitive information to ensure it never reaches a release environment. Additionally, you benefit from ongoing and automatic validation of configuration data across any environment, tool, or team with virtually no effort required on your part. It's important to recognize that configuration data is crucial, regardless of the sector. Sweagle excels at organizing this data for intricate, global enterprises such as those in banking, insurance, and telecommunications. Ultimately, configuration data is ubiquitous; managing, testing, and validating this information is essential for faster, more frequent, and accurate releases. In today's fast-paced digital landscape, efficient configuration management can significantly enhance operational performance and drive business success.

Trelica’s SaaS management platform offers IT teams valuable insights into the applications in use and their purposes, enabling informed decisions regarding expenditures, information security, and data privacy. Collaborate with users to enhance and secure the applications essential for your business's success while eliminating unnecessary SaaS usage. Gain a comprehensive understanding of your SaaS ecosystem effortlessly by automating the discovery of applications and gathering insights on user engagement. Keep track of your SaaS inventory by monitoring licenses, renewal dates, and spending on approved applications, while also removing applications that pose risks or are no longer needed. Transition away from isolated Excel InfoSec surveys and establish a streamlined contract lifecycle to oversee third-party applications from initiation to decommissioning. Ensure your SaaS management practices comply with GDPR and the California Consumer Privacy Act across all business sectors and maintain effectiveness across different regions. Ultimately, by implementing these strategies, your organization can foster a more efficient and secure SaaS environment.

Cloud Search offers the power of Google Search tailored for your business, enabling a comprehensive enterprise search experience. It can be utilized in conjunction with G Suite or as an independent tool to link various third-party applications and data sources, allowing employees to efficiently and securely locate information throughout the organization. The process of searching through corporate data is simplified with Cloud Search. By leveraging machine learning, it provides immediate query suggestions and highlights the most pertinent results from over 100 content platforms in more than 100 languages. Essentially, Cloud Search mirrors Google's capabilities for the web, but focuses on enhancing enterprise search for organizations. Additionally, it provides enterprise search solutions through sturdy SDKs and user-friendly APIs, making it easy to scale and index extensive data from diverse origins. With more than 100 connectors available, you can seamlessly integrate and index content from a wide array of enterprise sources, ensuring that your business's information is always at your fingertips. This innovative search solution empowers employees to enhance their productivity and decision-making processes.

Amazon AppFlow is a comprehensive integration service that allows for the secure transfer of data between various Software-as-a-Service (SaaS) applications, such as Salesforce, Marketo, Slack, and ServiceNow, along with AWS services like Amazon S3 and Amazon Redshift, all with just a few clicks. It facilitates the execution of data flows at virtually any scale, allowing users to determine the frequency of these operations—whether on a set schedule, triggered by a business event, or initiated on demand. AppFlow also offers data transformation features like filtering and validation, enabling users to create rich, ready-to-use datasets as part of the flow without the need for extra steps. Furthermore, it ensures that data is automatically encrypted during transit, and it provides options for users to prevent data from traversing the public internet when using SaaS applications integrated with AWS PrivateLink, thereby minimizing the risk of security vulnerabilities. By default, any data transfers involving SaaS integrations that utilize AWS PrivateLink are protected from exposure to the public internet, enhancing overall data security. This level of integration not only simplifies the process but also boosts confidence in managing sensitive information securely.

A solution that allows businesses to effectively manage, organize, and compensate their extended workforce while ensuring compliance is offered by WorkMarket. This advanced technology platform equips companies with the resources needed to thrive in a competitive environment. Workers can register, build profiles detailing their skills and qualifications, accept job assignments, initiate projects, and provide evidence of their work completion. Designed specifically for both Android and iOS devices, the platform simplifies the onboarding process, allowing you to categorize your 1099 contractors and freelancers into easily manageable groups, known as Labor Clouds. This organization enables you to monitor their skills, locations, and experience, creating a centralized repository for your contingent workforce. Furthermore, harness robust bulk management tools to oversee hundreds or even thousands of workers nationwide, facilitating real-time collaboration and tracking through our intuitive mobile applications. The seamless integration of technology into workforce management ensures that companies can adapt quickly and efficiently to the changing demands of their industries.

Uncover, categorize, and safeguard your sensitive information with Nightfall™, which leverages machine learning technology to detect essential business data, such as customer Personally Identifiable Information (PII), across your SaaS platforms, APIs, and data systems, enabling effective management and protection. With the ability to integrate quickly through APIs, you can monitor your data effortlessly without the need for agents. Nightfall’s machine learning capabilities ensure precise classification of sensitive data and PII, ensuring comprehensive coverage. You can set up automated processes for actions like quarantining, deleting, and alerting, which enhances efficiency and bolsters your business’s security. Nightfall seamlessly connects with all your SaaS applications and data infrastructure. Begin utilizing Nightfall’s APIs for free to achieve sensitive data classification and protection. Through the REST API, you can retrieve organized results from Nightfall’s advanced deep learning detectors, identifying elements such as credit card numbers and API keys, all with minimal coding. This allows for a smooth integration of data classification into your applications and workflows utilizing Nightfall's REST API, setting a foundation for robust data governance. By employing Nightfall, you not only protect your data but also empower your organization with enhanced compliance capabilities.

ORDR is a cybersecurity platform built to proactively identify and mitigate risks by turning network intelligence into immediate, actionable outcomes. It provides comprehensive visibility into connected assets and environments, ensuring that security teams work with accurate and verified data. Through its AI-powered orchestration layer, ORDR aligns security, IT, and operational teams to prioritize and respond to threats efficiently. The platform integrates policy-based enforcement directly into network operations, enabling automated and consistent responses without relying solely on manual intervention. By combining intelligent automation with human oversight, it ensures decisions remain controlled and trustworthy. ORDR also eliminates fragmented workflows by connecting tools and processes into a unified system. This allows organizations to reduce response times and prevent incidents before they escalate. Its design supports complex industries like healthcare and manufacturing, where reliability and safety are critical. Overall, it empowers organizations to strengthen security posture while maintaining operational continuity.

Eliminate the need for your call center by transforming your business into a conversational leader through comprehensive cloud messaging solutions. Ensure your customers receive non-stop support with a 24/7 interactive portal to engage with your services. Implement secure transactional messaging to offer enriched and dynamic experiences while maintaining rigorous data privacy, guiding users towards effective resolutions. Utilize a full-stack platform that incorporates automation, conversational analytics, agent escalations, and self-service options seamlessly. Master the deployment of AI to infuse conversational elements into your brand, significantly enhancing customer satisfaction through exceptional user experiences. Say goodbye to ineffective AI trials and projects that go nowhere—Pypestream clients experience remarkable returns on investment. This approach not only fosters innovation but also demonstrates tangible business benefits. In light of staffing challenges posed by the pandemic, consider leveraging Pypestream's COVID-19 customer care starter packs to enhance your operations and support. Embracing this technology can pave the way for a more resilient and responsive customer service model.

Davra IoT empowers businesses, fleet operators, original equipment manufacturers (OEMs), municipalities, and various organizations to conceptualize, develop, and swiftly launch industrial-grade IoT applications on a dependable, secure, and scalable platform. Bring your IoT initiative to market in under 50 days, and enjoy a system that prioritizes integrations. Significantly cut your project costs by as much as 80%, while accessing comprehensive analytics that include descriptive, diagnostic, predictive, and prescriptive insights. Utilize our cloud-based streaming analytics alongside machine learning, natural language processing, and artificial intelligence capabilities directly at the network's edge. Benefit from HTML5 dashboard visualizations, sophisticated geo-mapping, and an intuitive layout manager, among other features. Gain access to a thorough developer suite that includes source control, versioning, and a full code editor. Achieve an "asset-centric view" of your IoT devices by incorporating both static and dynamic attributes into your applications. Additionally, take advantage of a fully microservice-oriented design that supports infrastructure libraries and runtime engines for enhanced efficiency and performance. This comprehensive approach ensures that your IoT solutions are not only functional but also adaptable to future technological advancements.

The fastest way to integrate APIs, and run code. Pipedream is a serverless computing platform and integration platform that makes it easy for developers to create event-driven workflows and connect apps. Any API can be turned into an event stream by creating event sources. You can create event sources to listen for tweets, Github events or Airtable records. You can inspect events in a human-friendly manner, trigger Node.js workflows for every event, and consume events in your app via API. Node.js code steps are used to create workflows that run on every event. You can write your own Node.js and use any npm packages. Or you can reuse actions that scaffold popular APIs. You can trigger via sources, a custom URL, email address or SDK code, or a schedule. Connect to Auth apps once and they will continue to work in your workflow. Pipedream supports OAuth, key-based auth and handles token refresh and OAuth flow for you. Simply link accounts to steps, and include the appropriate auth information in code.

IronDefense serves as your essential portal for network detection and response, offering the most sophisticated NDR platform available today, specifically designed to combat even the most complex cyber threats. With IronDefense, you can achieve unmatched visibility into your network, empowering your entire team to make quicker and more informed decisions. This advanced NDR solution enhances awareness of the threat landscape while boosting detection capabilities within your network infrastructure. Consequently, your Security Operations Center (SOC) team becomes more proficient and effective, utilizing the existing cyber defense tools, resources, and analyst expertise at their disposal. You will benefit from real-time insights across various industry threatscapes, human intelligence to identify potential threats, and advanced analysis of anomalies through the integration of IronDome Collective Defense, which correlates data among peer groups. Moreover, the platform includes cutting-edge automation features that implement response playbooks developed by top national defenders, allowing you to prioritize detected alerts based on risk and support your limited cybersecurity personnel. By leveraging these tools, organizations can significantly enhance their overall cybersecurity posture and resilience against evolving threats.