Business Software for ServiceNow

RiskIQ stands out as the foremost authority in attack surface management, delivering unparalleled discovery, intelligence, and threat mitigation related to an organization's online presence. Given that over 75% of cyberattacks originate beyond the traditional firewall, RiskIQ empowers businesses to achieve cohesive visibility and governance over their web, social media, and mobile vulnerabilities. Countless security analysts rely on RiskIQ’s innovative platform, which integrates sophisticated internet data reconnaissance and analytical capabilities to streamline investigations, comprehend digital attack surfaces, evaluate risks, and implement protective measures for the enterprise, its brand, and its clientele. Unique in its field, RiskIQ boasts patented Internet Intelligence Graph technology, providing a unified approach to security intelligence. With a decade-long commitment to mapping the internet, RiskIQ harnesses vast resources to deliver applied intelligence that identifies and counters cyber threats globally. This comprehensive security intelligence is essential for safeguarding your attack surface effectively, ensuring that organizations can thrive in an increasingly perilous digital landscape.

Securonix Unified Defense SIEM is an advanced security operations platform that integrates log management, user and entity behavior analytics (UEBA), and security incident response, all driven by big data. It captures vast amounts of data in real-time and employs patented machine learning techniques to uncover sophisticated threats while offering AI-enhanced incident response for swift remediation. This platform streamlines security operations, minimizes alert fatigue, and effectively detects threats both within and outside the organization. By providing an analytics-centric approach to SIEM, SOAR, and NTA, with UEBA at its core, Securonix operates as a fully cloud-based solution without compromises. Users can efficiently collect, identify, and address threats through a single, scalable solution that leverages machine learning and behavioral insights. Designed with a results-oriented mindset, Securonix takes care of SIEM management, allowing teams to concentrate on effectively addressing security threats as they arise.

A user-friendly, no-code platform enables anyone to create personalized bots, digital assistants, and automated tools for communication platforms such as Microsoft Teams, Workplace from Facebook, and Messenger. This platform allows for the seamless development of applications, automation of workflows, and integration of processes within the communication channels and digital landscapes utilized by employees and clients, all within a secure, scalable, and trusted setting. With this accessible bot development platform, users can design their own productivity solutions without the need for coding knowledge. For too long, businesses have been forced to adapt their operations to conform to inflexible and disconnected systems, which we believe should not be the norm. Instead, organizations should have the freedom to develop tools that cater to their unique business requirements, operational workflows, and corporate culture. Within just minutes, you can create and deploy customized bots and automation solutions tailored to your specific needs. This approach not only enhances efficiency but also fosters innovation by allowing businesses to respond dynamically to changing demands.

Assure Compliance Monitoring is a comprehensive suite of Assure Security functionalities designed to swiftly detect security and compliance challenges by generating alerts and reports based on IBM i system operations, database modifications, and insights into Db2 data. The suite comprises two features that can also be utilized independently. Assure Monitoring and Reporting effectively extracts valuable insights from IBM i journal data, providing alerts and reports regarding security breaches and compliance discrepancies. Monitoring capabilities for both systems and databases can be accessed separately or in conjunction, and you also have the option to channel data directly to your enterprise SIEM solution, enabling IBM i security oversight alongside other enterprise platforms. Additionally, Assure Db2 Data Monitor stands out as an innovative tool that oversees access to highly sensitive Db2 data and can even restrict visibility of certain records. Assure Security offers leading-edge IBM i security solutions that empower your organization to adhere to cybersecurity regulations effectively while ensuring robust protection of your data. This holistic approach to security not only safeguards sensitive information but also streamlines compliance processes across your organization.

Acceptto observes user behavior, transaction patterns, and application interactions to build a comprehensive user profile tailored to each application environment, allowing it to assess whether access attempts are valid or pose a security risk. The system operates without relying on traditional passwords or tokens. By leveraging its risk engine, Acceptto evaluates the legitimacy of access attempts by monitoring user and device posture before, during, and after the authentication process. In a landscape where identities face continuous threats, we provide a seamless, step-up authentication procedure complemented by real-time threat analytics. The risk score generated by our advanced AI and machine learning algorithms determines a dynamic level of assurance (LoA) for each access attempt. Our innovative strategy automatically identifies the most effective policy for every transaction, optimizing security while reducing user friction through AI-driven insights. This ensures a streamlined user experience that upholds robust security standards across the enterprise. In essence, Acceptto redefines security by integrating advanced technology with user-centric design.

With the increasing complexity of the attack landscape, businesses are facing a critical shortage of adept security professionals to defend against cyber threats. The urgency of timely responses is vital for reducing the risks associated with cybersecurity incidents; however, the multitude of security tools available often results in a cumbersome management process for security teams, leading to significant time and resource expenditures. Securonix's Security Orchestration, Automation, and Response (SOAR) platform enhances the efficiency of security operations by automating responses that provide valuable context, along with recommending playbooks and subsequent actions to assist analysts in their decision-making. By streamlining incident response through features such as integrated case management and compatibility with over 275 applications, SOAR ensures that security teams can access SIEM, UEBA, and network detection and response (NDR) solutions all from one centralized interface, thereby optimizing their workflow and effectiveness. This comprehensive approach not only aids in quicker incident resolution but also helps to alleviate some of the burdens caused by the current talent shortage in cybersecurity.

Cutting the time required for ServiceNow upgrades by 50% is achievable with DotWalk's AI-driven solutions that handle tasks better suited for automation. No other provider addresses the challenges of lengthy ServiceNow upgrade testing quite like DotWalk. Established by experts in ServiceNow and Automated Testing Framework (ATF), DotWalk aims to eliminate the difficulties associated with complex upgrades. Their unique AI-powered solutions operate seamlessly within ServiceNow, allowing businesses to concentrate on their core priorities while automating what should not be left to human effort. With a wealth of experience in the ServiceNow landscape, the DotWalk team collaborates with large enterprises to streamline labor-intensive upgrades, cut costs, and allocate more time to critical business projects. As companies implementing ServiceNow increasingly turn to automated testing, they enhance the efficiency of their upgrade and update set processes, ultimately paving the way for smoother transitions and better outcomes. The commitment to innovation and excellence positions DotWalk as a leader in the realm of ServiceNow upgrades.

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

BMC Helix iPaaS, an advanced integration platform as a service powered by Jitterbit, facilitates a wide array of integrations between BMC products and third-party applications and data sources. The platform is equipped with features such as an intuitive user interface, graphical mapping tools, transformation capabilities, routing functionalities, orchestration, and operational monitoring and management, among others. This integration solution, backed by our collaboration with Jitterbit—an acknowledged leader in the iPaaS industry—is specifically crafted to assist organizations in connecting BMC Helix products to various prominent external solutions and sources. Organizations can take advantage of the extensive collection of out-of-the-box connectors, which significantly simplifies and accelerates the integration process across SaaS and cloud applications, ultimately leading to quicker realization of benefits and increased efficiency in integration initiatives. Additionally, the BMC Helix iPaaS supports the large-scale ingestion of events and metrics, making it ideal for AIOps applications, thereby enhancing operational capabilities for businesses. This comprehensive approach not only streamlines integrations but also empowers enterprises to adapt swiftly to changing technological landscapes.

Learn more about the capabilities of your cloud estate. Our dashboard view allows you to control your cloud estate from any device. To reduce your cloud spend up to 80%, you can use spot instances at a lower price and utilisation recommendations. Cloud Manager offers 24/7 automated monitoring to keep your data secure and your estate in compliance. Fully automated workflows provide cost recommendations and flag issues to ensure you can quickly take action and reduce costs. Analyze cloud costs and allocate and recharge them to customers and other business units. Our advanced automation services and dashboard make cloud management easier for you. We provide structure and process to help team members understand why their work is important. Additionally, we provide trend and dashboard to show business and delivery teams the value they add.

Oracle In-Memory Cost Management Cloud Service offers advanced data analysis capabilities that enable organizations to determine product costs, conduct cost-volume-benefit analyses, and perform what-if simulations tailored for both discrete and process industries. This solution delivers exceptional performance, providing near real-time insights into business changes. As a new Software as a Service (SaaS) on Platform as a Service (PaaS) subscription, Oracle In-Memory Cost Management Cloud Service (IMCMCS) adopts a comprehensive approach to enhance profit margins by facilitating immediate visibility into all facets of cost management. Finance professionals, operations managers, and procurement leaders can leverage this service to calculate product costs efficiently, execute cost-volume-benefit analyses, and visualize the effects of various scenarios on intricate cost data. Additionally, users have the flexibility to adjust multiple parameters, allowing for a more precise selection of both intermediate and finished goods, thereby optimizing their cost management strategies even further. This level of customization empowers organizations to make informed decisions quickly in a rapidly changing business environment.

In recent years, the realm of IT-related activities has significantly expanded, creating challenges in monitoring expenses across numerous mobile, telecom, and cloud service providers. Our versatile platform efficiently consolidates information from various systems and presents it through user-friendly dashboards that drive actionable insights. Brightfin simplifies the process for organizations to grasp how IT expenditures influence business results and helps them redefine IT costs as essential investments. We aim to empower IT and Finance professionals by offering intuitive solutions that enhance operational efficiency, cut down expenses, and deliver comprehensive insights that optimize technology investments. By effectively tracking expenses, teams can work smarter and make the most of their IT resources. As organizations increasingly depend on technology, they face ongoing challenges to shrink IT budgets while managing a growing number of mobile devices, fixed line costs, and cloud-related expenses. This complexity underscores the necessity for innovative financial management tools in the IT landscape.

It is a Unified Reporting & Predictive Analytics Software. It empowers decision-makers with the clarity they need to drive continuous operational improvements, optimize costs, and minimize risk.

Establish a robust and scalable cloud infrastructure that enables you to exert control and maintain clear organizational structures within your cloud ecosystem. Achieve this by creating distinct organizations, outlining the relationships between users, tenants, and projects, while effectively managing quotas and services. Utilize cloud and virtualization platforms such as Red Hat Enterprise Virtualization, Amazon, and Microsoft Azure for system provisioning, set retirement dates for resources, and scale your environment according to your specific needs. By taking your current operational environment and running various what-if scenarios, you can proactively plan resources and gain ongoing insights into consumption patterns, facilitating detailed chargeback, quotas, and policy development. Enhance your understanding of performance, capacity, and workloads by utilizing SmartState's historical and trend analytics, which provide valuable insights into different facets of your cloud infrastructure. Establish the policy framework for your environment and implement automatic alerts and responses to adapt to changes in your cloud landscape, ensuring continuous optimization and agility. This comprehensive approach not only improves resource management but also fosters a proactive culture of monitoring and adaptability within your organization.

Workday VNDLY offers cutting-edge, cloud-based VMS technology that not only ensures your current operations run seamlessly but also positions your business for long-term success. As specialists in the field, we have implemented design strategies inspired by e-commerce to create an intuitive VMS platform recognized as the most user-friendly available. Our straightforward configuration allows you to activate or deactivate functions as needed, while our platform's agility is enhanced through built-in API integrations and frequent software updates. If you possess qualities like motivation, resourcefulness, energy, commitment, and collaboration, you embody the spirit of a VNDLY team member. Recognizing that each business has unique requirements, we designed Workday VNDLY with flexible API integrations that work harmoniously with the technology utilized by various departments, including procurement, HR, finance, IT, and legal. By doing so, our VMS technology can serve as the backbone of your organization’s fully-integrated technological framework, paving the way for innovation and efficiency across all functions. Embrace the future of workforce management with a solution tailored to your needs.

IBM Verify Governance empowers organizations to manage, audit, and report on user access and activities with its lifecycle, compliance, and analytical features. It is essential for businesses to comprehend the extent of user access and the manner in which this access is utilized. Is your identity governance system functioning effectively? IBM is dedicated to gathering and evaluating identity data to enhance enterprise IT operations and ensure adherence to regulatory standards. By utilizing IBM Verify Governance, organizations can gain insights into access usage, prioritize compliance initiatives through risk-based analysis, and make informed decisions based on actionable intelligence. This solution's unique approach to risk modeling, which is centered around business activities, sets IBM apart and simplifies the process for auditors and compliance officers. Additionally, it facilitates streamlined provisioning and self-service requests, allowing for efficient onboarding, offboarding, and management of personnel. Overall, IBM Verify Governance serves as a comprehensive tool that not only enhances security but also improves operational efficiency within organizations.

Organizations need to understand and manage who has access to what across their entire IT ecosystem: cloud and on-premises application stack, infrastructure, DevOps pipelines. This is important for both external (regulatory compliance) and internal (security and risk management, employee experience and productivity) reasons. Legacy identity solutions have not met the needs of modern organizations with over 50% of Identity Governance programs being in distress and more than 75% looking to replace their current solution (Source: Gartner). They are unable to keep pace with shifts in business due to digital transformation and the rise of the business platform. Clear Skye, the only identity governance and security solution built natively on ServiceNow, optimizes enterprise identity and risk management with a platform-first approach. The company provides workflow management, access requests, access review, and identity lifecycle management tools to a broad set of vertical markets. By leveraging an existing ​business platform, Clear Skye enables customers to ​reduce friction and IT hurdles, while improving workflows and user experience.

Wiz is a new approach in cloud security. It finds the most important risks and infiltration vectors across all multi-cloud environments. All lateral movement risks, such as private keys that are used to access production and development environments, can be found. You can scan for vulnerabilities and unpatched software in your workloads. A complete inventory of all services and software within your cloud environments, including version and package details, is available. Cross-reference all keys on your workloads with their privileges in your cloud environment. Based on a complete analysis of your cloud network, including those behind multiple hops, you can see which resources are publicly available to the internet. Compare your industry best practices and baselines to assess the configuration of cloud infrastructure, Kubernetes and VM operating system.

Enhance user access management through the implementation of biometrics. Designed for ease of use and straightforward deployment, Authenticate ensures reliable user verification throughout your enterprise applications and customer interactions. Seamlessly integrate your current environments and utilize its self-enrollment feature to expedite user onboarding. For effortless password-free access, users can select their preferred method from the available options. In scenarios requiring heightened security, the system allows for the enforcement of multi-modal authentication, combining two or more methods for increased protection. Facial Authentication: users simply gaze into a camera on their mobile device or laptop, akin to taking a selfie, achieving the highest security level, particularly when paired with NIST-compliant Biointellic Anti-Spoofing technology. Voice Recognition: users articulate a randomized phrase, typically via their mobile device, adding another layer of security to the authentication process. By leveraging these advanced biometric solutions, organizations can significantly bolster their security frameworks while maintaining user convenience.

Introducing Replicant, the world's pioneering autonomous contact center that delivers continuous, adaptable capacity for every customer interaction through advanced voice AI technology. Address customer concerns over the phone with seamless, lifelike AI-driven dialogues that effectively comprehend customer intent, leading to swift resolutions. Instantly respond to every incoming call and eliminate waiting times with round-the-clock service accessible at any time and from any location. Adjust your customer service capabilities up or down effortlessly without incurring excessive costs, needing to train additional agents, outsourcing, or preparing for seasonal shifts. Significantly lower your customer service expenses by only paying for the services you utilize, avoiding long-term commitments to capacity. Monitor overall customer satisfaction, analyze average handling times, and identify emerging trends such as competitor mentions, product defects, and upselling possibilities, enabling you to enhance your service like never before. This innovative approach not only streamlines processes but also empowers businesses to make data-driven decisions for continuous improvement.

WIZ Talkbots can fully automate routine tasks, allowing human agents to focus on high-value customers. This results in customers experiencing consistent service with significantly shorter wait times, which in turn enhances overall satisfaction. The scalability of WIZ AI Talkbots allows them to be tailored for a diverse range of business operations. Businesses can anticipate cost reductions ranging from 15% to 70%, alongside low integration expenses and a high potential for return on investment. Our unique Voice AI technology offers a conversational experience that feels genuinely human, captivating customers regardless of their language or accent. Furthermore, our custom Voice AI solutions are designed to include a variety of ASEAN languages and accents, ensuring inclusivity. Maintaining loyal customers is crucial for any enterprise as they contribute to its sustainability. By leveraging WIZ’s intelligent Talkbots, companies can significantly boost customer satisfaction and unlock new growth opportunities. Ultimately, investing in such innovative solutions not only enhances service quality but also fosters a deeper connection with clients.

Mainsail enhances system response times while providing an affordable and straightforward solution for deploying and managing the terminal operating system. It facilitates seamless communication with essential business systems, including accounting, gate operations, and proprietary applications. Users can efficiently oversee terminal operations through a collection of standard reports alongside the ability to create personalized ad hoc reports that can be saved for future reference. The platform allows for instant access to vital information with numerous features conveniently available on a single screen. You can easily sort and filter data, delve into specifics, visualize outcomes through graphs, perform bulk edits on records, and save searches and reports for quick retrieval. The terminal has full control over which features are activated and determines user access rights for viewing, adding, editing, or deleting data on each interface. Each user can tailor their experience by setting preferences that dictate how data is displayed and sorted according to their individual needs. Additionally, Mainsail provides comprehensive inventory management capabilities covering containers, chassis, gensets, rolling stock, oversized cargo, and hazardous materials, ensuring a robust operational framework for terminal management. This flexibility and control empower organizations to streamline their processes and enhance overall productivity.

Censys Attack Surface Management (ASM) is dedicated to identifying previously unknown assets, which include everything from Internet services to cloud storage buckets, while thoroughly evaluating all public-facing assets for security and compliance issues, irrespective of their hosting environment. Although cloud services empower organizations to foster innovation and responsiveness, they also introduce a multitude of security vulnerabilities that can proliferate across numerous cloud initiatives and accounts across various providers. This challenge is further intensified by the tendency of non-IT staff to create unmanaged cloud accounts and services, leading to significant blind spots for security teams. With Censys ASM, you gain extensive security oversight of your Internet assets, no matter where they are located or under which account they reside. Censys not only identifies unknown assets, but also compiles a detailed inventory of all your public-facing assets, highlights serious security vulnerabilities, and enhances the value of your existing security investments with targeted insights. Additionally, the platform enables organizations to maintain a proactive security posture by continuously tracking and managing their diverse digital assets.

Organizations often adopt a variety of cyber security measures in their quest for enhanced protection, which can lead to a fragmented security framework that tends to incur a high total cost of ownership (TCO). By transitioning to a unified security strategy utilizing Check Point Infinity architecture, companies can secure proactive defenses against advanced fifth-generation threats, while simultaneously achieving a 50% boost in operational efficiency and slashing security expenses by 20%. This architecture represents the first integrated security solution that spans networks, cloud environments, mobile devices, and the Internet of Things (IoT), delivering top-tier threat prevention against both established and emerging cyber threats. Featuring 64 distinct threat prevention engines, it effectively combats known and unknown dangers, leveraging cutting-edge threat intelligence to enhance its protective capabilities. Infinity-Vision serves as the centralized management platform for Check Point Infinity, offering a cohesive approach to cyber security that is designed to thwart the most complex attacks across various domains, including networks and endpoints. The comprehensive nature of this solution ensures businesses can remain resilient in the face of evolving cyber threats while maintaining streamlined operations.

Intrusion Prevention Systems play a crucial role in identifying and thwarting attempts to exploit vulnerabilities in systems or applications, ensuring that your organization remains safeguarded against emerging threats. With Check Point's IPS integrated into our Next Generation Firewall, updates occur automatically, ensuring protection against both long-standing and newly discovered vulnerabilities. This technology offers a vast array of signature and behavioral preemptive defenses, enhancing your security posture. Our advanced acceleration technologies enable you to activate IPS safely, while a minimal false positive rate allows your team to focus on critical tasks without unnecessary interruptions. By enabling IPS on any Check Point security gateway, you can effectively lower your overall ownership costs. In addition, our on-demand hyperscale threat prevention capabilities provide enterprises with the ability to expand and maintain resilience on-site. Furthermore, we ensure that users can access corporate networks and resources securely and seamlessly, whether they are traveling or working from home. This comprehensive approach not only fortifies your defenses but also enhances overall productivity and operational efficiency.