Yonyx Description
To duplicate the success of your top salespeople, create call scripts! These interactive scripts can be accessed by agents within CRM systems. The platform also tracks detailed analytics of the paths taken by your team. Interactively guide agents in call center for technical support, business process compliance and lead qualification. Interactive customer service can help you deflect calls and improve customer satisfaction (CSAT). Enterprise data integration allows you to create business process-based applications. Yonyx Map View is a revolutionary solution for visualizing customer interaction flows based on Decision Network Architecture (DNA). A customer can interactively solve a problem by starting with a symptom and traversing a decision tree following a given path. Customers can quickly identify the root cause and the solution by using this method.
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