Business Software for ServiceNow

FMS:Workplace, a flexible and modular Integrated Workplace Management Solution (IWMS), enables organizations to manage, analyze, and report on real estate operations and maintenance (O&M). Facilities professionals and real estate professionals have access to accurate data that allows them to provide better customer service, reduce costs, and improve the performance of their entire facilities portfolio. The Digital Workplace Solutions suite by FM:Systems automates workflows and encourages collaboration. It also increases productivity and provides strategic insight into opportunities for growth and adaptation. . FMS:Workplace is a foundation for the digital workplace. It offers a wide range of options for strategic planning, space and move management, and robust capabilities for facility maintenance.

The market leader in alumni management software and community growth services. EnterpriseAlumni helps organizations across the globe attract, scale and engage with past employees, to increase referrals, lower the costs of recruitment, build powerful brand advocates and ensure valuable business intelligence.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

Knead is an eCommerce platform that provides customers with B2B services. • Speed - Knead is a way to enhance information flow by overlaying existing systems. There is no replacement project. • Flexibility – Knead allows for the retention of any competitive advantage that results from unique business logic. The system is configured to match the actual way businesses operate. Knead is an overlay platform that allows for control over multiple systems. Clients can learn to anticipate potential problems and pivot as needed. • Partnership – Knead is an Australian company that uses a collaborative approach and provides local support. This sets it apart from other SaaS eCommerce companies.

IT administrators can use Uptime Infrastructure Monitor to consolidate performance monitoring and optimize their IT infrastructure. It is unlike its competitors and provides monitoring of a wide range of platforms and apps, the ability to set service-level arrangements, and support for both agent and non-agent monitoring.

NetZoom DCIM Solutions is a data center software company that helps professionals model, monitor, manage and access physical, virtual, and cloud IT infrastructure.

Spend more time doing what is important. OneView®, automates your Technology Expense Management. This gives you complete visibility and control over your entire technology environment. You can predict costs and eliminate bill shock by analyzing your mobile, fixed-line and WAN cloud usage, spend, and performance.

Delphix is the industry leader for DataOps. It provides an intelligent data platform that accelerates digital change for leading companies around world. The Delphix DataOps Platform supports many systems, including mainframes, Oracle databases, ERP apps, and Kubernetes container. Delphix supports a wide range of data operations that enable modern CI/CD workflows. It also automates data compliance with privacy regulations such as GDPR, CCPA and the New York Privacy Act. Delphix also helps companies to sync data between private and public clouds, accelerating cloud migrations and customer experience transformations, as well as the adoption of disruptive AI technologies.

An AI-Powered Digital Intranet Solution for Modern Digital Workplace. It leverages Cognitive and Ml Services To Deliver Intelligent User Experience.

Digital.ai Release, previously known as XebiaLabs XL Release, serves as a specialized tool for release management within Continuous Delivery (CD) workflows. This platform empowers teams throughout an organization to design and oversee releases, streamline IT tasks through automation, and enhance release durations by scrutinizing and refining their processes. By facilitating automation and orchestration, it provides comprehensive visibility into release pipelines, even on an enterprise scale. Users can efficiently manage complex release pipelines while planning, automating, and analyzing every aspect of the software delivery process. It allows for the control and enhancement of software delivery efforts, ensuring that users are always informed about the status of both automated and manual tasks within the release pipeline. The tool helps identify potential bottlenecks, minimize errors, and mitigate the risks associated with release failures. Additionally, it offers the capability to monitor the entire release process, providing up-to-date status information across various tools and systems, from code development to production deployment. Users can also personalize dashboards to emphasize the most crucial data for each specific release, enhancing the overall management experience. This level of customization ensures that teams can focus on what matters most, leading to more efficient and successful releases.

MindTouch is a robust knowledge management solution powered by AI, aimed at improving customer self-service, assisting agents, and enhancing the overall customer experience. This platform allows businesses to create, manage, and distribute personalized, consistent content through multiple channels, such as websites, support portals, and CRM applications. Noteworthy features encompass advanced search functionality, tailored content delivery, access control mechanisms, and seamless integration with platforms such as Salesforce and ServiceNow. In addition to supporting content in multiple languages, it provides analytics tools to refine the effectiveness of the knowledge base. By serving as a centralized information hub, MindTouch significantly lowers support costs, boosts customer satisfaction, and enhances operational efficiency, ultimately leading to a more streamlined service experience for users. Its ability to adapt to various organizational needs makes it an invaluable asset for businesses striving to provide exceptional customer service.

Companies worldwide are turning to RunMyProcess' low-code platform to revolutionize their digital environments. By utilizing the RunMyProcess platform, organizations can seamlessly integrate previously isolated systems and fully automate their workflows. This automation allows employees to eliminate the tedious transfer of data between systems and reduces the need for manual repetitive tasks, freeing up valuable time for other important projects. As a result, this shift not only enhances productivity but also bolsters overall operational efficiency. The platform features a completely low-code development approach that is user-friendly, supported by a simple drag-and-drop interface. Additionally, with robust data centers and extensive encryption practices employed by RunMyProcess, users can be assured that their sensitive information is well-protected against potential cyber threats. Ultimately, this combination of innovation and security positions RunMyProcess as a leader in the digital transformation space.

EmpowerID is a distinguished, comprehensive suite for identity management and cloud security, created by The Dot Net Factory, LLC, also known as "EmpowerID". This innovative solution is adept at overseeing millions of identities, both internal and external, across various cloud and on-premise environments for organizations worldwide, offering the most extensive array of IAM functionalities available. Its robust, out-of-the-box offerings encompass features such as single sign-on, user provisioning, identity governance, group management, role mining, delegated identity administration, password management, privileged access management, access management for SharePoint, and a specialized identity platform designed for application developers. Each of these solutions utilizes a sophisticated authorization engine based on roles and attributes, capable of managing complex organizational structures and supporting multi-tenant SaaS providers. EmpowerID's architecture is highly scalable and fully customizable, ensuring that enterprises can achieve efficient and effective IAM results tailored to their specific needs. Ultimately, EmpowerID stands out as an essential tool for organizations looking to streamline identity management while enhancing security protocols.

Greet guests at your business with our comprehensive visitor management system that features a digital process for registration, check-in, and check-out to enhance the visitor experience. Our worldwide enterprise solution offers immediate accountability and insights into visitor behavior, effortlessly integrating with your current workplace applications to create a cutting-edge experience. Make a memorable impression on visitors through personalized branded items that reflect your company's identity. Prioritize safety with a security-focused solution that ensures the well-being of your employees and guests alike. Streamline your entire process with an efficient, automated system that enhances productivity. Additionally, manage occupancy in real time while adhering to capacity restrictions for a safer environment. This innovative approach not only improves visitor interactions but also reinforces your commitment to a secure and organized workplace.

Utilize precise planning to optimize your resources and expedite project completion effectively. Access a centralized hub for valuable insights regarding resource requests and allocations. You can develop plans using the Resource Management application or initiate them from any project, demand, or task. Track the time spent on daily tasks and conveniently submit your timesheets in just one step. Resource Management is integrated with Strategic Portfolio Management, allowing your entire organization to align towards achieving significant outcomes. Discover answers to your inquiries and see how ServiceNow can assist in transforming your business through innovative digital workflows. When workflows are seamless, exceptional experiences emerge. The Now Platform offers an intelligent approach to workflow management across various industries, ushering in a new age for both employee and customer interactions. Experience how the Now Platform serves as the foundational framework for the digital workflow revolution, empowering organizations to thrive in an ever-evolving landscape.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

Userful™ is a leading provider of IT solutions for core enterprise operations and mission-critical environments. Userful’s unified software platform provides modernized services and management through a complete suite of enterprise AV applications for comprehensive organizational and situational awareness. Userful harnesses the same unified platform to provide global manageability through a single-pane-of-glass.

As the workplace continues to change, employers seek fresh alternatives to outdated practices and traditional providers to tackle their challenges effectively. We have assembled an elite team to provide a range of specialized solutions that feature unparalleled service, reliable expertise, and innovative ideas inspired by our clients. Our approach prioritizes the employee experience while simultaneously enhancing your financial outcomes. With Experian Employer Services, you can reduce complexity and minimize disruptions. We maintain the focus and adaptability that boutique providers offer while incorporating the extensive resources and security of Experian. Our solution simplifies the year-end payroll process, significantly enhancing the efficiency of payroll tax procedures, and makes the balancing, reconciling, and delivery of your year-end statements virtually effortless for your payroll staff. By utilizing our payroll tax solution, you can alleviate the strain on your internal resources, ensuring that payroll is executed correctly from an employee's first day and meeting all legal deadlines for compliance. This holistic approach allows organizations to navigate the evolving landscape of employment with confidence and agility.

Tempus Resource's What-If scenario planning allows you to create real options by simulating the impact of a variety of changes to your project portfolio. You can improve your decision-making by understanding the real-time effects of different resource decisions and scenarios on project portfolio.

Middleware Observability & management software for Messaging, event processing, and Streaming Across Hybrid Clouds (MESH). - 360 degree situational awareness® with complete observability of Integration MESH - Manage configuration, administration and deployment in a secure manner and automate them. - Track and trace transactions, messages, and flows - Collect data, monitor performance, and benchmark it meshIQ provides granular controls for managing configurations in the MESH, reducing downtime and allowing quick recovery after outages. It allows you to search, browse, track and trace messages in order to detect bottlenecks, speed up root cause analysis, and detect bottlenecks. Unlocks integration blackbox for visibility across MESH infrastructure in order to visualize, analyse, report and predict. Delivers the capability to trigger automated action based on predefined criteria or intelligent AI/ML actions.

STREAM Integrated Risk Manager, an award-winning GRC platform, allows organizations to centralize and automate, quantify, report on, and report on risk. It can be used in a variety of applications, including cyber / IT and enterprise risk management, BCM, and vendor risk management. STREAM is available as a SaaS and on-premise deployment. It has been around for more than 10 years. It has been adopted worldwide by organizations in many industries, including finance, energy and healthcare, legal, and IT. For more information, please contact us.

We streamline the search process for intricate enterprises. Data is not only expanding in volume but is also becoming increasingly interconnected, complicating the process of making data-driven decisions. Our company develops smart and user-friendly insight engines built on open-source platforms. Our enterprise search solutions ensure secure access to the appropriate data for each user precisely when it’s needed. With an annual subscription model, you can sidestep vendor lock-in. Our clear and upfront yearly pricing structure allows you to predict your expenses without any unexpected costs, even in cloud environments. You will not encounter the phrase “Contact Us for Pricing” anywhere on our site. Our search solutions are designed to be as effortless for you to implement as they are for your clients to navigate. More and more, users rely on search to explore websites, and if they can’t quickly locate what they need, they tend to leave. SearchBlox Site Search delivers speedy and precise results, enhancing the customer experience and ultimately increasing conversion rates. Furthermore, our solutions are tailored to adapt to the changing landscape of digital interactions, ensuring continued relevance and effectiveness.

D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR’s Event Pipeline is a powerful asset for enterprises and MSSPs that streamlines alert-handling with automated data normalization, threat triage, and auto-dismissal of false positives—ensuring that only genuine threats get escalated to analysts. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. In 2023, over 70% of our business was from companies dropping their existing SOAR in favor of D3. If you’re frustrated with your SOAR, we have a proven program to get your automation program back on track.

KeySight is our "set-it-and-forget-it" License Management suite. KeySight allows you to control when and where managed software can run, whether it is required by software vendors for concurrent license management (Sequencher or Ableton), as well as allowing you to apply usage restrictions on top o a license manager (preventing overage for Bentley). LabSight gives you dynamic insight into the software and hardware inventory in computer labs. With Active Directory integration and product normalization, it is highly automated and can provide comprehensive statistics about your entire IT infrastructure with minimal setup time. Our cloud-based product identification service compiles a large amount of program data into a detailed product inventory. Sassafras AllSight is our full-featured IT Asset Management (and license management suite).