Business Software for ServiceNow

FlowMate enables incredibly efficient integration building, allowing you to deliver every integration needed by customers in just minutes, which enhances connectivity and accelerates customer satisfaction. You can rapidly improve your integration services without needing to write any code, as each new integration is automatically featured in your embedded integration center, making it instantly accessible to all users. Users can activate automation effortlessly by linking the accounts of the integrated applications, which guarantees a smooth and effective integration process. Start by implementing the most beneficial integration for your business, share links without delay, and empower your customers right away. With an external link available, you can quickly meet all integration requests from your customers. Once you establish market fit, you can easily embed this reliable system into your solution, promoting ongoing growth and ensuring high levels of customer satisfaction. This capability not only streamlines the process but also fosters a robust ecosystem for continuous improvement and innovation in service delivery.

Juniper's Marvis Virtual Network Assistant (VNA), powered by Mist AI, revolutionizes the way IT teams engage with enterprise networks. It simplifies operations and enhances user experiences across various domains, including wireless access, wired access, SD-WAN, and WAN routing. Utilizing Marvis is user-friendly and does not necessitate advanced expertise, as it features a conversational interface that employs natural language processing and understanding, alongside large language models and generative AI for seamless interactions. By offering proactive and prescriptive recommendations, Self-Driving Network operations, digital experience twinning, and integrated help desk features, Marvis enables your team to stay ahead of potential challenges. As a key component of Juniper’s distinctive AI-Native Network support model, Marvis continuously gathers data and learns from network devices and applications, thereby ensuring a comprehensive skill set with remarkable effectiveness. This innovative approach not only streamlines network management but also enhances overall operational integrity.

DataTrust is designed to speed up testing phases and lower delivery costs by facilitating continuous integration and continuous deployment (CI/CD) of data. It provides a comprehensive suite for data observability, validation, and reconciliation at an extensive scale, all without the need for coding and with user-friendly features. Users can conduct comparisons, validate data, and perform reconciliations using reusable scenarios. The platform automates testing processes and sends alerts when problems occur. It includes interactive executive reports that deliver insights into quality dimensions, alongside personalized drill-down reports equipped with filters. Additionally, it allows for comparison of row counts at various schema levels across multiple tables and enables checksum data comparisons. The rapid generation of business rules through machine learning adds to its versatility, giving users the option to accept, modify, or discard rules as required. It also facilitates the reconciliation of data from multiple sources, providing a complete array of tools to analyze both source and target datasets effectively. Overall, DataTrust stands out as a powerful solution for enhancing data management practices across different organizations.

Juniper SD-WAN, empowered by Juniper Mist AI, delivers outstanding network experiences for both IT and end users alike. Utilizing Juniper Session Smart Routing alongside Juniper Mist WAN Assurance, it streamlines network management and protects business operations from client interactions to cloud environments. This SD-WAN solution provides unmatched secure and resilient connectivity, specifically designed for enterprises focused on cloud technology today. By harnessing AI-native insights and automation, it enhances deployment efficiency and drastically reduces the time needed for troubleshooting issues. Moreover, its innovative tunnel-free architecture eliminates the inefficiencies, scalability challenges, and financial limitations that are often found in traditional solutions. Juniper’s microservices cloud offering, Mist AI, facilitates quick deployment through Zero Touch Provisioning (ZTP) and easy-to-use, reliable templates that lessen the chance of errors. Additionally, its ability to dynamically scale ensures it can adapt to your evolving requirements while seamlessly integrating with various platforms, making it a versatile choice for modern businesses. This combination of advanced technology and user-friendly features positions Juniper SD-WAN as a leader in the networking sector.

Tenable One Cloud Exposure CIEM is a cloud security solution focused on managing identity, entitlement, and permission risks across public cloud environments. It helps organizations find and reduce exposures created by excessive permissions, overly permissive access, risky identities, and entitlement sprawl. The platform is part of Tenable’s unified cloud-native application protection platform, allowing teams to connect identity risk with broader cloud exposure management. Tenable One Cloud Exposure CIEM helps security teams manage access, orchestrate entitlements, assess risk, automate remediation, enable just-in-time access, expose threats, and maintain compliance. By focusing on identity and access control, the solution helps organizations achieve least privilege without slowing cloud adoption. It gives cloud and security teams a clearer way to understand which accounts, roles, permissions, and entitlements may be exploitable. Automated remediation capabilities help teams reduce manual effort and close risky access gaps faster. The platform also supports compliance efforts by helping organizations maintain stronger control over cloud permissions and identity governance. Tenable One Cloud Exposure CIEM is designed for enterprises that need scalable, risk-based cloud identity security in modern public cloud environments.

INTEGRATION: Integrate your systems with a simple point-and-click interface. Access the full target system schemas in order to map and transform data on a regular or ad-hoc basis. TRANSFORMATION: Powerful mapping of data transformation. Includes querying the target system to enable any transformation possible into the source systems. MAINTENANCE : Full cron schedule of jobs, including customisable system outages, dependencies between connections, and deployment via email for self-service within business. PIPELINES - powerful pipeline automation. Define reports, queries, or file matches, conditions complexes, filters, and schedules for pushing data into and out of your business systems. Connect any source to any target: Salesforce schema, Salesforce Reports, Webhooks (SOQL), Google Drive, FTP (SQL Server), Snowflake, Onedrive Dynamics 365, Google Analytics Exasol AWS S3, Local Files, Eloqua Smartsheet ServiceNow Email & More...

Stop getting overwhelmed by countless vulnerability alerts from your security systems. Instead, bring together data from your cloud, on-premises, and custom applications, integrating it with information from your security tools, to consistently evaluate the effectiveness of controls and the operational health of your complete IT landscape. Align control assurance with business consequences to identify which vulnerabilities to address first. Leverage AI and automated APIs to enhance and streamline risk assessments for first-party, third-party, and nth-party scenarios. Automate the evaluation of documents to obtain contextual and trustworthy insights. Conduct regular, systematic risk assessments across all internal and external applications to eliminate the dangers of relying on isolated or infrequent evaluations. Transition your risk register from being a manual spreadsheet to a dynamic system of predictive risk assessments. Continuously track and project your risks in real-time, allowing for IT risk quantification that can illustrate financial implications to stakeholders, and shift your approach from merely managing risks to actively preventing them. This proactive strategy not only strengthens your security posture but also aligns risk management with broader business objectives.

Experience lightning-fast monitoring of all your WAN connections with LinkEye, a cloud-based platform for WAN observability and AIOps. With a vast network of hundreds of Points of Presence (PoPs) worldwide, LinkEye enhances network operations by delivering real-time insights, automated troubleshooting, and in-depth analytics tailored for wide-area networks. This advanced system allows organizations to swiftly oversee their WAN circuits, ensuring robust performance through its global coverage. Additionally, LinkEye's Digital Experience Monitoring (DeX) serves to identify potential issues before they affect end-users, thus maintaining optimal application performance. The LinkEye Co-pilot feature can completely automate the troubleshooting process, significantly reducing the fault response time from 30 minutes down to just 30 seconds. By utilizing DeX, you can effectively detect issues before they disrupt user experience, as even a faulty last-mile fiber can lead to WAN circuit instability and degrade application interactions. LinkEye empowers users to proactively identify and resolve such issues, ensuring a seamless network experience for all. With its comprehensive approach, LinkEye not only enhances operational efficiency but also strengthens user satisfaction across the board.

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

Microsoft 365 Copilot Researcher serves as a robust AI assistant aimed at boosting professional productivity through in-depth insights and thorough research capabilities. This tool utilizes advanced AI to sift through emails, meetings, and online information, delivering practical data to its users. By integrating effortlessly with Microsoft 365, it simplifies the research process, allowing users to easily collect pertinent information, evaluate trends, and formulate informed strategies without the need for tedious manual data extraction. Ultimately, Researcher not only saves time but also enhances decision-making by providing a more efficient approach to information gathering and analysis.

Microsoft 365 Copilot Analyst is a sophisticated AI tool that converts unrefined data into meaningful insights. With its robust data analysis features, including the ability to utilize Python coding, Analyst assists users in making smart, data-oriented decisions. The tool can handle intricate datasets, produce comprehensive reports, and identify patterns, all while smoothly connecting with the Microsoft 365 ecosystem. By enabling users to automate their data analysis processes, Analyst not only saves time but also allows businesses to enhance their strategic decision-making based on timely and precise insights. This innovation represents a significant leap forward in how organizations can leverage technology for improved operational effectiveness.

Amazon Q Business is an advanced, fully-managed assistant powered by generative AI, aimed at assisting employees in locating information, gaining insights, and taking actionable steps within their workplace. This innovative tool allows users to communicate in natural language to seek data, produce content, or develop simple applications that streamline workflows. It offers a cohesive search functionality that spans various systems and data sources, ensuring swift, precise, and pertinent answers to intricate inquiries derived from documents, images, audio, video files, and additional application data, complete with citations and references to maintain transparency. Employees can utilize Amazon Q Business through its web-based conversational interface compatible with browsers such as Microsoft Edge, Google Chrome, and Mozilla Firefox, in addition to applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. Furthermore, with the capabilities of Amazon Q Apps, users can efficiently automate tasks, content generation, and workflows by articulating their needs in their own language, enhancing productivity and efficiency at work. This seamless integration of technology empowers teams to focus on more strategic initiatives while reducing the time spent on routine tasks.

Kelverion's Runbook Studio is an intuitive design tool that allows both technical and non-technical users to leverage Azure Automation effectively. This platform includes a variety of integrations and ready-made solutions, ensuring that the creation, management, and support of automation runbooks is within reach for all members of an organization. With its drag-and-drop interface and code-free graphical authoring, users can develop runbooks by employing low-code or no-code techniques. This innovative method enables the conversion of manual tasks into automated workflows, eliminating the necessity for programming knowledge by using shapes, diagrams, and dropdown menus. Runbook Studio boasts over 800 integrations, which encompass multi-vendor, cloud, and on-premise connectivity, facilitating seamless API interactions among enterprise IT systems. Additionally, it provides comprehensive Runbook Solutions, specifically designed for frequent automation scenarios, which are fully configured and ready for large-scale deployment in production environments with complete logging capabilities. Overall, this empowers organizations to optimize their operations and drive efficiency through automation.

ScalePad Backup Radar offers an automated, cloud-based solution for backup monitoring and reporting, tailored for managed service providers. This tool aggregates backup statuses from over 300 integrations, including primary RMM, PSA, and backup systems, across servers, workstations, virtual machines, and NAS devices, all displayed in a customizable dashboard. It identifies vulnerabilities, facilitates trend analysis, and prioritizes actionable alerts by utilizing an intelligent ticketing system that organizes, appends, and automatically closes notifications to minimize distractions. Additionally, Backup Radar provides customizable, color-coded reports that can be scheduled flexibly and integrated within ScalePad’s Lifecycle Manager for coherent insights for clients. Compliant with SOC 2 Type II and ISO 27001 cybersecurity standards, the platform also features seamless API-driven integrations with PSA ticketing systems, allowing for the automation of incident workflows and the upkeep of compliance. This comprehensive solution is designed to enhance efficiency while ensuring that managed service providers can deliver consistent and reliable backup services.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

Aleph is a finance platform designed for AI, facilitating financial planning and analysis by merging data consolidation, spreadsheets, dashboards, and intelligent automation to enhance finance processes. It seamlessly integrates with over 150 systems, including ERP, HRIS/ATS, CRM, and various databases, utilizing no-code solutions to ensure real-time data synchronization. The platform adeptly transforms raw data through mapping, table combinations, and applying specific calculations, while securely storing essential metrics. Users can access Aleph via a web interface, complemented by spreadsheet add-ins that allow for the preservation of existing models, all while leveraging more accurate and live data. With features like dashboards and drill-down capabilities, it enables users to identify variances, expedite reporting and closing procedures, engage in forecasting and budget planning, model various scenarios, manage headcount effectively, and share visualized metrics across teams. Additionally, it incorporates robust security measures (SOC 2 Type II) and compliance features, ensuring clients receive immediate value from the platform; many report achieving operational readiness and generating reports within just a few days or weeks after implementation. This rapid onboarding and user-friendly design make Aleph an appealing choice for organizations looking to optimize their finance workflows.

NetWatch.ai provides an all-encompassing, AI-powered monitoring and security platform aimed at unifying disparate tools into a cohesive solution tailored for contemporary IT settings. The platform features three main product categories: NetWatch OPS, which delivers real-time monitoring, proactive alerts, and efficient resource management for servers and networks; Secure OPS, a hybrid SIEM that facilitates comprehensive security oversight and compliance for both cloud-based and on-premises systems; and AI OPS, which harnesses machine learning to foresee potential issues, automate resolution processes, and enhance operational efficacy. A unique “AI System Administrator” functions as a virtual operator that oversees customer infrastructures, integrates seamlessly through API with existing workflows, and provides thorough visibility and automation. Additionally, for organizations in need of expert support, NetWatch.ai offers Hive OPS SOC, a tiered Security Operations Center service that includes round-the-clock monitoring, incident response, and various other critical services. This integrated approach not only simplifies management but also significantly strengthens the overall security posture of businesses in an increasingly complex digital landscape.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.

AQtive Guard serves as a comprehensive cybersecurity solution designed to assist organizations in safeguarding and overseeing their cryptographic assets alongside non-human identities (NHIs) like AI agents, keys, certificates, algorithms, and machine identities throughout their IT infrastructure. The platform provides ongoing discovery and immediate visibility into both NHIs and cryptographic elements, seamlessly integrating with current security tools, cloud services, and repositories to deliver a cohesive understanding of security status. By leveraging cutting-edge AI and extensive quantitative models, AQtive Guard evaluates vulnerabilities, ranks risks, and presents actionable insights with automated remediation workflows that address issues and uphold policies such as credential rotation and certificate renewal. Furthermore, the platform ensures compliance with the latest standards, including emerging NIST cryptographic protocols, while facilitating the lifecycle management of cryptographic assets to mitigate risks associated with both present and future threats. In this way, AQtive Guard not only fortifies security but also enhances organizational resilience against evolving cyber challenges.

MeBeBot One serves as a robust AI assistant and internal support hub designed for enterprises, consolidating organizational knowledge while leveraging intelligent search, generative responses, and AI agents to provide immediate answers to employee inquiries in areas like HR, IT, operations, and finance, thereby minimizing repetitive support requests and boosting overall efficiency while ensuring security and compliance. It connects seamlessly with platforms such as Microsoft Teams, Slack, SharePoint, SMS, and web chat to offer conversational assistance drawn from verified, company-approved resources, ensuring that the information provided is both accurate and adheres to internal policies as well as regulatory frameworks like GDPR and SOC 2. Additionally, MeBeBot One features sophisticated retrieval options and an "AI Wizard" for document scanning, which allows for the extraction of precise details from employee handbooks and knowledge databases, while also incorporating proactive elements such as push notifications, sentiment surveys, and insights dashboards that empower leaders to gauge engagement trends effectively. Ultimately, this platform not only enhances the support experience but also contributes to a more informed and engaged workforce.

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

Cydarm serves as a comprehensive platform for managing cybersecurity incident responses, specifically tailored to enhance the coordination and handling of cyber incidents by security operations teams throughout an organization. It encompasses the entire incident response lifecycle, empowering teams to efficiently detect, analyze, investigate, respond to, and document cybersecurity occurrences within a cohesive framework. This platform acts as a secure case management tool, allowing for the aggregation, examination, and tracking of alerts from various security tools, thereby offering heightened visibility into potential threats across the network. Additionally, Cydarm seamlessly integrates with pre-existing security infrastructures, including SIEM systems, messaging applications, authentication mechanisms, and IT service management tools, which facilitates the automatic creation of alerts and cases while fostering collaboration among teams utilizing their current operational resources. Moreover, by centralizing incident management, Cydarm enables organizations to respond more promptly and effectively to evolving cyber threats.

Motileo is an innovative platform focused on enhancing sales performance and fostering team engagement through gamification, which reimagines routine business activities and key performance indicators (KPIs) as engaging and competitive experiences aimed at boosting productivity and outcomes. By integrating seamlessly with existing tools like CRM systems, it automatically gathers essential performance metrics such as calls made, meetings scheduled, deals finalized, and revenue earned, transforming these figures into dynamic competitions, achievements, and progress tracking for both individuals and entire teams. Moreover, Motileo incorporates game-inspired mechanics into the work environment, recasting targets as accomplishments, milestones, and missions that lead employees toward quantifiable results while maintaining their involvement in the process. Teams have the opportunity to engage in tailored competitions or direct challenges that cultivate a spirit of friendly competition and promote ongoing effort, all while automated recognition features grant participants points or coins that can be exchanged for rewards. This unique approach not only motivates employees but also enhances collaboration and camaraderie among team members, making work more enjoyable and productive.

Quality Forward is an advanced cloud-based electronic Quality Management System (eQMS) tailored for organizations operating in stringent regulatory environments, facilitating the digitization, oversight, and automation of quality processes on a centralized platform. Leveraging the ServiceNow framework, it allows teams to efficiently manage essential workflows, including deviations, corrective and preventive actions (CAPAs), audits, complaints, change control, documentation, training, supplier quality, and risk management, ensuring comprehensive traceability and documentation that meets audit requirements. The system offers features like real-time monitoring and automated workflows, along with AI-generated insights that enhance compliance, minimize manual tasks, and boost operational efficiency throughout the product lifecycle. Additionally, it provides a highly customizable, no-code platform that empowers quality assurance teams to modify their processes in response to changing regulatory demands without the need for IT intervention, all while adhering to international standards such as FDA, ISO, and GxP. By integrating these capabilities, Quality Forward not only strengthens quality management but also fosters a culture of continuous improvement and agility within organizations.

Matia serves as a comprehensive DataOps platform aimed at streamlining contemporary data management by merging essential functions into a cohesive system. By integrating ETL, reverse ETL, data observability, and a data catalog, it removes the reliance on various isolated tools, thereby simplifying the challenges associated with managing disjointed data environments. This platform empowers teams to efficiently and reliably transfer data from diverse sources into data warehouses, utilizing sophisticated ingestion features that include real-time updates and effective error management. Furthermore, it facilitates the return of dependable data to operational tools for practical business applications. Matia prioritizes inherent observability throughout the data pipeline, offering capabilities such as monitoring, anomaly detection, and automated quality assessments to maintain data integrity and reliability, ultimately preventing potential issues from affecting downstream processes. As a result, organizations can achieve a more streamlined workflow and enhanced data utilization across their operations.