Best Customer Service Software for Microsoft 365 - Page 2

Consolidate a wide range of applications and services into a singular ecosystem tailored for your business operations by utilizing Bitrix24. With an array of tools such as an activity stream, group chat, calendars, workgroups, and various collaboration features, Bitrix24 enables efficient planning and timely execution of projects. It offers both online and on-premise solutions, complete with open source code access, making it highly versatile for teams of any size. The platform includes collaborative task management, time tracking, reminders, reporting tools, templates, task dependencies, and much more to enhance productivity. Recognized as the world’s most popular free CRM by user count, with over 12 million companies, it provides exceptional real-time support features that ensure customer satisfaction and loyalty. Additionally, users can effortlessly design stunning websites, landing pages, and online stores without any coding knowledge, and benefit from free domain names and hosting. For those who prefer more control, the self-hosted version of Bitrix24 is available, allowing businesses to operate directly on their servers. This flexibility makes Bitrix24 a comprehensive solution for modern business needs.

Calendly is a modern scheduling platform that helps individuals, teams, and organizations save time and reduce the hassle of booking meetings. With Calendly, you can set your availability, share a custom link, and let invitees pick a time that works — all without the back-and-forth emails. The platform syncs automatically with your existing calendars, avoiding conflicts and keeping everyone in the loop. Ideal for professionals across sales, recruiting, customer success, consulting, and more, Calendly supports one-on-one meetings, team availability, group sessions, and automated lead routing through round robin scheduling. Built-in time zone detection, buffer settings, and meeting limits ensure control over your schedule, no matter how simple or complex. Calendly integrates seamlessly with your existing tech stack, including Google Calendar, Outlook, Zoom, Microsoft Teams, Salesforce, HubSpot, Slack, and payment tools like Stripe. Automate reminders, follow-ups, and post-meeting workflows to keep your process running smoothly. From solo entrepreneurs to enterprise teams, Calendly helps you schedule smarter and make every meeting count. Get started for free—no credit card required.

Pliant offers a robust solution for IT Process Automation that simplifies, enhances, and secures the way teams create and implement automation. By minimizing human errors, ensuring compliance, and boosting overall efficiency, Pliant serves as an invaluable resource. Users can easily incorporate existing automation or develop new workflows through a unified orchestration interface. The platform provides reliable governance that maintains compliance through practical, built-in features. By abstracting thousands of vendor APIs, Pliant creates intelligent action blocks that empower users to simply drag and drop, eliminating the need for repetitive coding. Citizen developers can seamlessly construct effective and uniform automation across various platforms, services, and applications within minutes, thereby maximizing the value of their entire technology ecosystem from a single interface. Furthermore, with the capability to integrate new APIs in just 15 business days, Pliant ensures that any non-standard requirements will be addressed in a leading timeframe, keeping your automation capabilities up to date. This efficiency allows teams to remain agile and responsive in a rapidly changing technological landscape.

Scheduling a meeting can be half the battle. Getting clients to show up on-time and prepared is half of the battle. Apptoto Appointment Notifications reduce no-shows or late arrivals by up to 90% You can save time and money by sending interactive and fully customizable appointment reminders and confirmation requests via email, text, or voice for existing appointments. You will receive real-time updates in your inbox and calendar, as well as daily reports. Apptoto works with your existing workflow. Apptoto will work in the background while you remain in total control of your calendar.

Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize. Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.

Microsoft 365 IT Service & Asset Management Integrated. With one powerful ITSM system, you can manage everything from tickets to asset tracking. This will boost your business. You always have the information you need to make an informed decision. ITSM reduces the workload of your IT department, relieves stress on your staff and sends a clear message to top management that IT is a strategic business partner. Asset Linkages Streamlined Every change or incident provides a quick snapshot into the IT infrastructure. Keep a complete view to stay proactive. Automated Efficiency Our ITSM integrates seamlessly with the knowledge base, CMDB and ensures tickets are quickly routed to the correct resolver teams. Streamline the processes for new hires, movers, and leavers. Service Desk initiates new equipment requests, access cards and more. Thorough Failure Analysis The history of the asset is included in each request, providing a detailed insight into its past.

Streamline the process for customers to schedule and oversee their appointments effortlessly. With Bookings, your clients will appreciate the convenience, flexibility, and autonomy it provides. They can access your booking page at their convenience to select the desired time and service, receive a confirmation email along with a calendar invitation, and have the option to reschedule or cancel if necessary. For those who prefer to arrange appointments via phone, simply input their details, and Bookings will handle all confirmations and reminders seamlessly. This service offers a quick and efficient alternative to the often tedious and frustrating process of scheduling over the phone. You can easily set up a customizable webpage that allows your clients to view available slots and book appointments around the clock. Additionally, you will have a private calendar to manage your appointments along with automatic confirmations and reminders that optimize your time management. Reducing missed appointments is crucial for maintaining a successful business, and Bookings helps minimize no-shows with its automatic reminders for both customers and your staff. By implementing this system, you can enhance customer satisfaction while improving overall operational efficiency.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Transform your dialogue into customer loyalty through Messenger. By utilizing Messenger, you can streamline customer acquisition with a straightforward conversational approach, enabling users to engage where they already spend their time. Establishing a presence on Messenger allows potential customers to explore your offerings and make purchases directly within the chat. Crafting a unique experience on this platform can increase visibility for your business, products, or services to a wider audience. Whether you’re introducing a new item or enhancing brand awareness, engaging conversations foster significant connections with your audience. Incorporating Messenger into your customer service framework empowers clients to interact with your business on their own terms, effectively eliminating the frustration of hold times and multiple website tabs. Furthermore, the ongoing dialogue remains within Messenger, making it a convenient hub for inquiries and follow-up engagement. This approach not only enhances customer satisfaction but also nurtures long-term loyalty by keeping communication seamless and user-friendly.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Theum is cutting-edge software that fuses advanced knowledge management technology with generative AI capabilities to create an unparalleled platform for automating and controlling your organization’s knowledge processes and at the same time maximizing the value of your knowledge assets. Theum enables you to: - Streamline and automate complex tasks such as aggregating, curating, synchronizing, securing, converting, publishing, and delivering knowledge from diverse knowledge silos - Provide instant access to the precise, detailed knowledge required for any task via advanced, multilingual semantic search bolstered by a unique, intelligent context guidance system - Equip users with the full analytical and generative power of ChatGPT, seamlessly integrated into your knowledge and available for immediate use - Enhance knowledge quality and efficacy by analyzing user engagement, access trends, emerging needs, knowledge hot points, and more - Mitigate scalability issues in AI development and the compliance risks of unmonitored knowledge flows and the accidental use of unauthorized knowledge

Zight is a versatile screen recording and sharing platform designed to enhance communication and productivity across various devices, including Mac, Windows, Chrome, and iOS. It allows users to capture screenshots, record screens with audio and webcam overlays, and create GIFs, all with instant link-based sharing. The platform includes annotation tools for highlighting, adding text, and drawing attention to key details in both images and videos. Seamlessly integrating with popular collaboration tools like Slack, Microsoft Teams, Zendesk, and Jira, Zight streamlines workflows for teams and individuals. Its AI-powered features, such as automatic transcriptions, smart titles, and content summaries, further simplify content creation and sharing. With enterprise-level security, branding customization, and detailed analytics, Zight is an ideal solution for businesses and professionals looking for efficient visual communication tools.

Introducing Upvio, the ultimate practice experience platform designed to optimize workflows, minimize repetitive administrative tasks, and thrive in today's digital-centric healthcare landscape. Tailored to meet the needs of healthcare providers across diverse specialties and organizations, Upvio offers a comprehensive set of tools to streamline and automate various operations, including appointment scheduling, telehealth, messaging, patient monitoring, and payments. Ensuring compliance with industry standards such as HIPAA and GDPR, Upvio tackles common challenges in the healthcare industry, such as complex interfaces, technical issues, communication problems, patient engagement, data management, revenue generation, scalability, customization, and reporting. Upvio stands out with its specialized features catering to the healthcare sector, including automated reminders, customizable forms, extensive telehealth capabilities, a virtual waiting room, and remote vital signs assessment. This cost-effective solution offers seamless integration and caters to users with varying levels of technical expertise, providing dedicated account managers for smooth setup and continuous support.

Avochato is an intuitive text messaging platform designed specifically for sales, support, and operations teams. This software provides companies with a seamless way to engage their customers, increase response rates, and boost conversion rates. Among its features are a lead-generation chat widget, a live inbox, broadcasting capabilities, automated surveys, customizable APIs, message templates, and status tracking tools. Additionally, Avochato boasts compatibility with prominent business services like Slack, Office 365, Salesforce, and Desk.com, enhancing its utility in various operational contexts. By utilizing Avochato, businesses can streamline their communication processes and improve customer interactions significantly.

Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

We are your first online training platform for growing businesses. We also turn people into the workplace hero by empowering you to deliver genuinely engaging training experiences your employees deserve from beginning to end. With 20+ course templates and 30+ lesson screens to bring your content to life, we'll help deliver your training, give you a gold dust data analytics tool to track engagement, and so much more! All you need is one idea, and we'll help you grow it into a fully-fledged training experience.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

FlexBooker allows you to accept online bookings from your website. It takes only minutes to create an account and you can immediately start accepting appointments online from your clients. FlexBooker will help you drive business even while you sleep. It will also increase your sales by automating confirmations, reminders, and follow-ups via text message and e-mail. FlexBooker offers powerful reporting, and all data can also be exported to Excel for analysis. FlexBooker is customizable in design, colors, and booking form fields. FlexBooker also allows you to accept payments online from clients using a credit card. FlexBooker also allows you to manage your membership, which allows for automatic subscription payments and package management.

Software that provides a complete client experience for small businesses. Thryv makes it easy to apply for a job, manage the job and get paid. Thryv is a small business management platform that automates tasks, puts customers at the heart of your business and is secure. ThryvPay is a tool that can help service businesses save thousands by allowing them to accept and process credit card payments and ACH payments. Next day funding, automatic recurring payments, client side convenience fees, QuickBooks integration and automatically scheduled payments are just some of the many benefits that ThryvPay offers. Thryv is available on any device, whether it's a tablet, a desktop, or an app for the mobile. It gives you complete business management and exceptional customer support. Thryv integrates with the digital tools that you already use to manage your small business and streamlines the way you do it.

A booking experience your clients will love. For small businesses, first impressions matter. YouCanBookMe is the most personalized meeting scheduler you can use to build your business. Bookers can overlay their availability to find the best time to meet. We love that you're here Scheduling is our business — you're in the right place (we have cookies 🍪). Helping you grow your business! Shareable. Trackable. Automated. Customized. A must-have for any company looking to grow. Don't waste time with no-shows. Lock down your calendar and get more bookings. We are with you every step of the way. Let your professional superpowers shine through! Completely customized for your unique brand. Built for you to completely control how you communicate your brand and style to your customers. Create a scheduling experience that is distinct to your business with multiple display options and customizable notifications, so that your client can feel how much you care about their scheduling experience. Your entire business on one page! One link to rule them all.

KACE is an endpoint management solution that offers a single point of control for managing IT systems across the entire organization. From initial deployment to ongoing maintenance, KACE is designed to fulfill all endpoint security and deployment needs—helping businesses quickly deploy, monitor, and manage their devices using a unified inventory database. KACE improves device security with on-demand hardware and software discovery, patch management, compliance reporting, and real-time monitoring of mobile endpoints. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Unified Endpoint Management by KACE. Where Next Meets Now.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Schedule.cc is an appointment scheduling software that 500apps uses to schedule online appointments for businesses. AI-powered appointment scheduling software lets users schedule events and appointments in real time, sync their calendars, integrate with third party apps, send reminders, and manage their availability. Access to 37+ apps starting at $14.99 per user Features: Appointment Scheduler - Schedule.cc streamlines the appointment scheduling process and your calendar, making it easier for everyone to communicate and manage their time. Event Reminder: Get real-time reminders to keep your clients updated about all upcoming appointments. Calendar sync: You have the option to sync your calendar with any number of apps you choose to keep track of all your appointments and meetings. Event Scheduler: Create your own calendar based on your availability. You can create custom events for one-on-1 meetings, team meetings, or group events.

With SpinOffice, you create a central spot for your mail, business contacts, appointments, tasks, projects, folders, documents, files and notes. No matter what you’re working on, how big or small the task may be, SpinOffice makes it super easy to get stuff done. And best of all, you share all information in the database with your colleagues. That makes SpinOffice CRM the ultimate team application for any small and medium-size business. Discover how your business can grow with SpinOffice CRM! Sign up and get started with the free version. Upgrade to Pro for € 27,50 per month per user to get unlimited data storage and more features.