Best ITSM Software for Microsoft 365

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

AssetSonar enhances your IT Service Management by ensuring that each ticket is informed by asset data. With robust integrations into platforms such as Zendesk and Jira, IT teams can easily access hardware information, software licenses, and user assignments directly within their existing workflows. With automated notifications for renewals, warranty expirations, and policy breaches, the focus shifts to proactive problem-solving rather than reactive management. Whether it’s managing onboarding and offboarding, decommissioning licenses, or rolling out patches, AssetSonar optimizes ITSM workflows through seamless automation. The outcome is quicker ticket resolutions, minimized manual workload, and an IT support team equipped with comprehensive insights to provide superior service to employees.

SysAid is an AI-first ITSM and Help Desk platform designed to make IT teams more efficient. Powered by Agentic AI, it accelerates issue resolution, automates repetitive tasks, and helps IT shift from firefighting to driving strategic impact. With no-code workflows, AI-powered ticket handling, and a modern self-service portal, SysAid lets your team focus on what matters most—delivering business value. At the core is Agentic AI: a powerful operational layer where AI Agents take the first action—boosting efficiency and speeding up resolutions. SysAid is built with enterprise-grade security, governance, and responsible AI—complete with customizable guardrails and controls. Go live in weeks with fast, code-free onboarding—no complex migrations or steep learning curves. Flexible, scalable, and supported by award-winning service, SysAid is ITSM run by AI—and by you.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Pliant offers a robust solution for IT Process Automation that simplifies, enhances, and secures the way teams create and implement automation. By minimizing human errors, ensuring compliance, and boosting overall efficiency, Pliant serves as an invaluable resource. Users can easily incorporate existing automation or develop new workflows through a unified orchestration interface. The platform provides reliable governance that maintains compliance through practical, built-in features. By abstracting thousands of vendor APIs, Pliant creates intelligent action blocks that empower users to simply drag and drop, eliminating the need for repetitive coding. Citizen developers can seamlessly construct effective and uniform automation across various platforms, services, and applications within minutes, thereby maximizing the value of their entire technology ecosystem from a single interface. Furthermore, with the capability to integrate new APIs in just 15 business days, Pliant ensures that any non-standard requirements will be addressed in a leading timeframe, keeping your automation capabilities up to date. This efficiency allows teams to remain agile and responsive in a rapidly changing technological landscape.

Microsoft 365 IT Service & Asset Management Integrated. With one powerful ITSM system, you can manage everything from tickets to asset tracking. This will boost your business. You always have the information you need to make an informed decision. ITSM reduces the workload of your IT department, relieves stress on your staff and sends a clear message to top management that IT is a strategic business partner. Asset Linkages Streamlined Every change or incident provides a quick snapshot into the IT infrastructure. Keep a complete view to stay proactive. Automated Efficiency Our ITSM integrates seamlessly with the knowledge base, CMDB and ensures tickets are quickly routed to the correct resolver teams. Streamline the processes for new hires, movers, and leavers. Service Desk initiates new equipment requests, access cards and more. Thorough Failure Analysis The history of the asset is included in each request, providing a detailed insight into its past.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

KACE is an endpoint management solution that offers a single point of control for managing IT systems across the entire organization. From initial deployment to ongoing maintenance, KACE is designed to fulfill all endpoint security and deployment needs—helping businesses quickly deploy, monitor, and manage their devices using a unified inventory database. KACE improves device security with on-demand hardware and software discovery, patch management, compliance reporting, and real-time monitoring of mobile endpoints. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more. Unified Endpoint Management by KACE. Where Next Meets Now.

One product. Limitless Solutions for Work Management. Over 50 features make managing employees, equipment, contracts and documents so much easier. Let's get started. Let's simplify our lives. Are you looking for an intuitive, powerful work management system that is easy to use? It's here! You found it! Employee Management and Human Resources just got easier. It's a simple and painless way to manage team communication and tasks. Our platform offers outstanding features that simplify company administration and management. Our tools are powerful, fast, and easily accessible from anywhere. They transform everyday tasks into well-organized, efficient, and well-defined processes.

Alloy Navigator serves as a comprehensive solution for IT Service and Asset Management, delivering insightful responses to your most challenging IT issues. Central to its functionality is a robust automation engine for workflow processes, enhanced by an intuitive interface that establishes significant connections between critical data points. Spanning various IT fields, including Help Desk, Inventory, and Knowledge Base Management, as well as adhering to ITIL standards like Change and Configuration Management, Alloy Navigator stands out as an ideal choice for businesses of all sizes, from small enterprises to large corporations, aiming to maximize their productivity levels. Its versatile capabilities position it as a key player in streamlining IT operations effectively.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system. The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together. Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication. The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.

Support your employees around the clock with our innovative AI-driven support assistant, designed to align with your specific business requirements. Atomicwork brings a tailored solution to every team interacting with your workforce, facilitating the dismantling of barriers that often separate them. By automating up to 80% of the manual tasks typically managed by your IT department, Atomicwork minimizes distractions and enhances employee productivity. This platform also liberates your HR team from the burdens of operational tasks, allowing them to evolve into strategic allies who maximize employee value throughout their journey, from onboarding to offboarding. Furthermore, Atomicwork enables your finance teams to deliver smooth support while remaining vigilant about best practices, compliance obligations, and external dependencies. Streamline the influx of employee requests by effectively assigning them to the appropriate specialists and fostering collaboration to meet their needs efficiently. With Atomicwork, you not only improve operational efficiency but also create a more cohesive work environment that empowers every employee.

Numerous organizations rely on SweetHawk, the premier Zendesk app partner, to maximize the benefits of their Zendesk investments. With SweetHawk's top-tier, user-friendly Zendesk applications, users can develop workflow and automation processes that enhance Zendesk's capabilities, enabling a variety of use cases that may not have been feasible otherwise. Since its inception in 2015, SweetHawk has distinguished itself in the Zendesk marketplace by creating over 15 exceptional workflow applications. Our unwavering commitment to Zendesk has resulted in thousands of 5-star ratings and empowered countless agents across various sectors. The tasks app we offer simplifies the automation of task lists and workflows for diverse applications such as project management, HR processes, and change management. By eliminating cumbersome manual workflows, users can significantly boost their productivity levels. Additionally, our platform allows for the creation of flexible, enforceable, and auditable approval processes tailored for any Zendesk workflow. This ensures that all necessary approvals are efficiently managed, enhancing both sales and support operations. Embrace a new era of streamlined processes and improved efficiency with SweetHawk’s innovative solutions.

KLX ESM est une plateforme cloud et on-premise de gestion des services informatiques (ITSM) et de gestion des ressources humaines (HRMS) conçue pour les petites et moyennes entreprises ainsi que les entreprises de taille intermédiaire. Développée et hébergée en France, elle offre une alternative souveraine et conforme au RGPD, permettant aux organisations de garder un contrôle total sur leurs données tout en bénéficiant d’une solution moderne et évolutive. Basée sur une architecture modulaire low-code / no-code, KLX ESM permet de digitaliser et automatiser l’ensemble des processus IT et RH au sein d’un environnement unifié. Les équipes peuvent créer leurs propres workflows sans compétence technique, connecter leurs outils existants et simplifier la collaboration entre services. Côté ITSM, la plateforme couvre la gestion des incidents, des demandes, des changements, des actifs, des connaissances, des SLA et du catalogue de services. Côté RHMS, elle intègre des modules dédiés à la gestion du cycle de vie des collaborateurs, aux absences, à la rémunération, aux campagnes d’évaluation et à l’onboarding. KLX ESM inclut également un moteur de flux visuel pour l’automatisation des processus, un proxy GraphQL pour la gestion dynamique des données, ainsi que des tableaux de bord personnalisables permettant de piloter la performance des services IT et RH en temps réel. Grâce à son architecture multi-tenant, la solution s’adapte aussi bien à une PME unique qu’à un groupe multi-entités ou à un prestataire de services managés (MSP). En mode SaaS hébergé en France ou déployé on-premise, KLX ESM combine agilité, sécurité et souveraineté pour offrir aux organisations une plateforme unifiée de gestion des services et des talents.

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

Activate serves as a comprehensive solution for enterprise management and automation, focusing on the management of user Identity, Access, and Digital Workspace. It offers full integration with Microsoft Suite products, including Active Directory, Office 365, and Azure AD. With Activate, users have the capability to request, approve, and oversee essential IT systems like Active Directory, Exchange, Office 365, and Azure for themselves and their colleagues within the organization. The combination of Identity Management and Service Management into one product facilitates efficient oversight of a user's Lifecycle, encompassing everything from On-boarding to Off-boarding. Additionally, Activate employs virtual LDAP technology, allowing Azure AD to be managed similarly to Active Directory. This innovative approach ensures that services can transition from on-premise configurations to cloud environments smoothly, maintaining uninterrupted user experiences. By streamlining these processes, Activate enhances operational efficiency and user satisfaction across the organization.

Alemba Service Manager is an ITIL-aligned IT Service Management Tool that focuses on the fulfilment of requests. Alemba Service Manager, with its 25-year heritage, allows users to respond quickly to the demands of business by reducing time for request fulfilment by using automated workflow integration. Alemba's unique price model takes into consideration different levels of participation within your organization. It offers an interface for all types of users. Alemba has a strong consulting background, unrivalled experience in the Service Management Market, and a focus on customer satisfaction. This makes it ideally positioned to deliver an end-to-end Service Management Project within your organization.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

This unique user repository provides information about the arrivals and departures for employees, temporary workers, service providers, and others. In real-time. You can launch account suspension/creation actions with packages you have created. Youzer connects with all your applications to monitor and analyse all access accounts. Regularly verify the alignment of each employee’s authorisations. Everyone has the right to access what they need. Regular analysis of accounts that are missing authorizations, inconsistent authorisations, access rights, sensitive security groups, and other issues is necessary. A sales person, a technician, a consultant... The profile of the user that arrives will determine which account needs to be created. You can create the right accounts for the right people with the resource packages.