TeamSupport Description
Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.
Pricing
Integrations
Company Details
- How engineering teams use real-time customer data to achieve business goals.
- How to elevate your business to a new level of engineering efficiency with AI.
- Strategies used by engineering teams at Instacart, Staples Canada, Televisa Univision, CrossFit, and ClearScore to improve KPIs and drive efficiencies.
Product Details
TeamSupport Features and Options
Help Desk Software
Complaint Management Software
Issue Tracking Software
Customer Service Software
TeamSupport User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Communications with our clients is easy because TeamSupport issues an instant support system. Furthermore, TeamSupport increases the product or services awareness to customers.
Positive: TeamSupport ensures customers needs are heard and solved immediately.
Again, TeamSupport has a design that is immediate to understand.
The pricing of TeamSupport is attainable and suitable to many users.Negative: However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: My support team loved this help desk platform. It offers excellent features to make tickets and support channels effortlessly. We are very happy and will suggest everyone try this solution.
Positive: For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.
Negative: Never encountered any major or serious problems.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: My experience has been great with TeamSupport. It's easy to use and provides a great ability to manage help desk solutions. Overall, TeamSupport is a great tool, I highly recommend it.
Positive: TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.
Negative: No cons, we are happy with this solution. Great tool.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: TeamSupport is a vital helpdesk solution in my organization. It's an intuitive and feature-rich tool to give its user the best support. The support ticketing was easy to manage and maintain records.
Positive: To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.
Negative: I liked its omnichannel support system. Great tool.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Its team collaboration, sharing of folders, complaint management and notifications will be good. Its interface and integrations with third parties for calendar sync & mail sync is very good.
Positive: We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.
Negative: As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.
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