Best Speech Analytics Software for Microsoft 365

Marsview APIs have been trusted by thousands of developers and CX team members who integrate conversation intelligence in voice, chat, and video applications. Together, we can change the future of digital conversation. Let's work together to move your company forward by leading innovation to provide world-class conversational analytics and intelligence to our customers. Intelligent virtual agents can perform tasks and answer questions in a human-like manner. Automatically detect intents for in-call assistance, onscreen actions, call disposition, call disposition, and summary call notes. Automatedly generate actionable insights from 100% customer interactions across all channels. Marsview's complete suite of language, speech and vision APIs allows you to quickly deploy customized AI solutions at large scale with high confidence. Return the best possible matching answers to your questions or the next most effective actions.

Contexta360 software uses advanced speech analytics. It can analyze a large number telephone conversations. It automatically determines why customers made contact. You can have live conversations or use automated answering systems. Automated workflows can also be created from gained insights. The user experience can also be improved. Natural language processing and AI are used to analyze customer interactions. C360 uses Speech Analytics and AI to analyze millions of customer conversations across all channels to deliver voice identity, business insights and automation. C360 offers the ability to automatically record conversations, analyse them for compliance, summarise the most important bits, and then integrate it with your CRM records. Find out what your customers want, how you are responding to them, and how your tracking systems perform.

Voice has the unique potential to improve security and user experience in everyday interactions. A cost-effective, reliable, and innovative language-agnostic solution to instantly verify and identify users in real time. Voice biometrics can automatically recognize any person based on their voice characteristics. It can smartly replace traditional authentication methods (cards and passwords, signatures, fingerprints, etc.) in security access control, user verification, fraud prevention and detection, and user verification for digital transactions. Voice biometrics is a cost-effective and innovative way to authenticate users. Remote access is also possible. Biometric authentication and identification through voice has never been faster and more secure. There are different operational models for each client and advanced anti-spoofing methods.

Tollring's actionable Intelligence will help you transform the customer experience and increase productivity. You'll have the information you need for success with options such as call recording with AI analysis, call analytics, or collaboration analytics. Make decisions that will drive sales and transform the customer experience. Tollring gives you a complete view of all your business communication. This includes call recordings and collaboration data. You can identify trends, measure performance and drive business success on a high-level, and dig deep into the conversations that are important. Unlock opportunities within your communication platform. Our industry-leading solution for call recording ensures that each call is not only recorded and stored securely but also leverages the power AI to provide deep insights and deliver value now and in the future.