Best Customer Engagement Software for Startups

Learning management systems are good for training employees but often fail to address the unique needs of training customers & partners, as well as customers' customers & partners. Eurekos is a leading European customer education specialist, offering innovative training software solutions for businesses and non-profit organizations with a need for external training, certification or accreditation. Eurekos offers a complete set of tools to create and deliver training that cover the entire customer journey: before the sale, during onboarding and ongoing. Eurekos has everything for rapid onboarding, advanced certification, eCommerce, unlimited brand portals, complex organization structures and integrated content development all under the highest privacy & security standards (ISO7IEC 27001 & 27701). We are constantly reinvesting back into our software to bring our clients the most current features available on the LMS market.

Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform. Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Sales teams of all sizes and industries can close more deals with Pipedrive. Used by over 100,000 companies, Pipedrive helps salespeople in SaaS and IT, consulting, manufacturing and construction, transporting and logistics, financial services and more focus on selling.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Please also update our description as follows: Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.

Tractivity stands out as the leading stakeholder relationship management (SRM) software in the UK, consolidating all one-to-one engagement and communication into a unified platform. Extensively utilised across both public and private sectors, Tractivity provides global organizations with the means to effectively manage projects while fostering trusted relationships with communities and stakeholders. Tailored to enhance efficiency and promote impactful stakeholder engagement, Tractivity addresses challenges such as siloed working, suboptimal engagement management, insecure data storage, and fragmented data. Empowering you with a comprehensive suite of tools, Tractivity enables the creation of influential communications. Seamlessly execute successful stakeholder engagement projects and consultations from inception to completion by leveraging a single source of truth.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.

We are psyched to announce the quirkiest penguin from the chatbot maker’s family… And drumroll 🥁 Ta-da! BotPenguin! BotPenguin ensures that you engage your customers and visitors anywhere, anytime with that awesome live chat, godly 60+ no-code integrations and a mighty unified inbox to access all chats. Build stronger customer relationships on every touch point with an omnichannel chatbot that can carry conversations in your brand’s voice. Supercharge the AI bot into an omniscient helper! By harnessing the magic of web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations. You can create an assistant that's not just smart but practically clairvoyant! These AI chatbots can provide conversational experience to your customers on WhatsApp, Facebook, Instagram, Telegram, Websites, or Mobile Apps.It is a virtual assistant trained on your data to generate leads like a pro, support your customers and schedule appointments at ease. Strike the right cord at right time with laser-focused marketing automation through drip & broadcasts and bulk message campaigns.

It is a great idea to manage everything under one domain. This can help you save time and money. Wellyx offers the best management software, allowing you to manage everything from one place. All your client's portal, payments, appointments, staff duties, and payments can be managed from one domain. Wellyx offers so many benefits. You don't have to switch between multiple software's. All your data can be managed in one software. Everything can be managed in one software portal. You don't need to do this manually, as it takes too much time and your event won’t have a valid record. Wellyx software allows you to check any type of record from anywhere. Takin software's best feature is that you can access all of your records from anywhere. Now you can manage your tasks with greater ease and precision.

Mixpanel's mission is to increase innovation. Mixpanel is not only a company but also a service provider for businesses. Companies can use our engagement and analytics product to analyze how users interact, convert, retain, and engage with them in real-time on web, mobile, or smart devices. They can then use this data to improve their products and business. Mixpanel serves more than 26,000 companies in different industries worldwide, including Samsung, Twitter and BMW. Mixpanel is headquartered in San Francisco and has offices in New York City, Seattle, Austin. London, Paris, Barcelona, Paris, London, and Singapore.

Canapii supports video meetings and streams HD quality keynotes across PC browsers and mobile apps. It drives audience engagement through chats, comments, notifications, gamification, live questions, and Fero, its cute chatbot. Canapii sets itself apart from pure-play software providers by providing white-glove service via its experienced events executives, which is why the world's most prestigious tech companies are customers. Automation is core to Canapii. Registration, travel arrangements, personal agendas, and meeting approval systems are all built in the platform. Conferences, board meetings, webinars, hybrid events, interactive podcasts, press briefings, online training, workshops, you name it. We do it. Sorry, we don’t ‘just’ do it… we do it well.

All your SMS Marketing, Customer Loyalty, Referral Program, and Online Reviews can be managed from one platform. Revetize consolidates over 5 different customer marketing programs into 1. (For a price of 1) Our Omni Channel Drip Campaign makes it easy to send smss, email, voicemail, and direct mail to customers in one simple process.

SMS is rapidly gaining a significant place in the sales process. The average open rate for email is between 28% to 33%, but it stands at a remarkable 99% for SMS. It's no surprise that integrating a text messaging app into Salesforce org can help your sales team seal deals quicker. Send messages with Workflows, Process Builders, or Apex Methods. Threaded text messages for any object using Conversation View VF page. Bulk SMS via Views, Reports or Campaign - Easy Batch Texting 360 SMS is a single-stop solution for text messaging in Salesforce. The app allows users to communicate with customers and business partners effectively, allows marketers to batch text, and enables administrators automate triggered texts messages and even automate responses. We created a messaging app for the industry that allows industry leaders to increase customer engagement via 1-on-1 conversational, batch, and AI-driven automated texting.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Preferred Patron Loyalty offers the best loyalty and gift card solutions on the market. Preferred Patron is a multi-channel marketing solution that can be used by all companies. It also offers visitor loyalty management, incentive promotions, and gift card management capabilities. You can increase customer engagement with Preferred Patron Loyalty by using e-mails and SMS to reach customers. This solution offers incentive-based promotions such as coupons, rewards, recognition, appreciation, referral, miss you, cash back, and more. You can either operate the solution standalone or leverage one our seamless integrations such as Square POS, VendHQ POS, and Shopify ECommerce.

Chatfuel is the best messaging automation solution for Facebook, Instagram. Chatfuel allows you to generate more leads, personalize your marketing and automate customer service. Chatfuel is free to get started.

Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.

SMS Marketing Services made simple. Send 10 to 100,000 SMS or MMS pictures text messages instantly to any mobile number. Easy creation of an opt-in subscriber base. You can schedule text messages to go out at any time. Track text message delivery. Our plans start at $24 per month. You can also try our Annual Plans. Pay up-front for one calendar year and receive 20% more messages immediately. The Annual Plan also includes bonus messages for free

A single platform allows you to build a business that is world-class. Systum allows you to manage inventory and sales from one software application. You can then transform your wholesale distribution business into an extremely profitable enterprise by leveraging the power of real-time customer data.

Who likes to fill out surveys? No one. Feedier is an innovative platform that collects valuable feedback. Keep your leadership position and turn feedback into growth leverage. Make data-driven decisions to improve services and products. Innovative forms: With a unique model called S.I.R.A., you can quickly deploy innovative forms in just minutes. Measure Satisfaction, Collect valuable Insights and Reward to Create Loyalty, and finally push an Action To Create Engagement Get more responses You can encourage your participants to provide feedback by requesting highly targeted and unique feedback. This will not only make the experience more efficient and faster, but it also motivates them to share their opinions. Empower your data: Feedier act as data-hub. Connect cross-data from your services and applications to the feedback you collect. Segment the data that you need. Machine learning analysis allows you to go one step further in sentiment analysis. A platform for collaboration to infuse actions Give feedback to your teams, engage your participants, and export your data.

Conversational messaging for Salesforce, Zoho, and other CRM-based messaging platforms can help you win more deals. Text messaging is the best way to respond to an inbound lead and foster an interactive conversation. Consumers are more likely to attend events and meetings if they are reminded. A seamless notification process is possible with CRM-driven automated SMS messaging. Omnichannel messaging allows your business to communicate with customers across all channels from the CRM. With a robust mobile app, you can work from anywhere. Our technology allows for tight CRM integration, routing, notifications, and keeps the conversation going. Conversational messaging can be used to increase engagement and build better relationships.