360 SMS APP Description

360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution built to modernize digital engagement across 15+ channels. Trusted by 60k+ users in 100+ countries, it’s delivered 10+ years of results and holds a 4.98/5 AppExchange rating backed by 1,200+ reviews.

Work where your data lives: inside Salesforce records. Sales, marketing, and service teams can run 1:1 conversations, bulk campaigns, automated drips, surveys, and AI chatbots without switching tools or losing context. Support SMS plus the most-used chat apps—WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—with every message automatically logged to Leads, Contacts, Cases, Opportunities, and custom objects for a complete customer timeline.

Launch fast with no-code automation, or scale with Salesforce Flows, APIs, and integrations for enterprise-grade use cases. Use AI and AI agents at every stage of the journey—from lead capture and qualification to reminders, follow-ups, renewals, and support updates—so engagement stays timely and personalized.

Built-in AI helps teams respond faster and stay on brand with real-time translation, smart reply suggestions, message refinement, template quality scoring, conversation summaries, and next-best-action recommendations. Teams get more done with fewer clicks, while managers gain consistency across outreach and service conversations.

Compliance is built in: manage opt-ins/opt-outs, selective consent, and future-proof policies using custom fields and rules. AI chatbots further reduce workload by answering FAQs, qualifying leads, scheduling meetings, and routing conversations to the right team when human help is needed.

From healthcare and financial services to education and retail, 360 SMS turns Salesforce into a connected messaging hub—helping

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Pricing

Pricing Starts At:
$20 or $7 per month
Pricing Information:
Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
360 SMS APP
Year Founded:
2012
Headquarters:
United States
Website:
360smsapp.com
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Media

Play Video AI- Driven Communication Omnichannel Engagement Custom Workflows Compliance Management Multichannel Drip Campaigns Top Rated SMS App
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Live Rep (24/7)
Online Support

360 SMS APP Features and Options

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

360 SMS APP Lists

360 SMS APP User Reviews

Write a Review
  • Name: Monika R.
    Job Title: Email Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    360 SMS: Streamlined Communication Excellence

    Edited: Jan 03 2024

    Summary: My overall experience with the 360 SMS App has been exceptional. The seamless integration, efficient communication features, and user-friendly design have significantly enhanced our workflow. It has proven to be a valuable tool for streamlining mass texting, chat/messaging, and SMS communication within Salesforce. The positive impact on our engagement and responsiveness has made it an indispensable asset for effective communication.

    Positive: I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement.

    Negative: As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience.

    Read More...
  • Name: Allen A.
    Job Title: Jr. Marketer
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Perfect multi-channel app for Salesforce users

    Date: Apr 29 2023

    Summary: We've been using 360 SMS for our omnichannel marketing campaigns, and it has been a game-changer. The app's automation features have saved us time and improved our messaging efficiency, resulting in better engagement rates and customer satisfaction.

    Positive: 360 SMS is a streamlined messaging app that supports multiple channels, including SMS, MMS, WhatsApp, and more. Its point-and-click automation tools enable users to automate messages conveniently, run drip campaigns, create chatbots with ease.

    Negative: There are no drawbacks to this app that I can think of.

    Read More...
  • Name: Daniel R.
    Job Title: Senior manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Highly Flexible App

    Date: Jul 01 2022

    Summary: We liked the flexibility of this app. Due to its highly customizable nature, we got what we were looking for to meet the demands of our unique use cases.
    Highly recommendable.

    Positive: We're highly impressed with the set of features the 360 SMS app provides. Being a Salesforce native, the app is highly flexible, and our dedicated account manager helped meet our unique business requirements. I loved the team's responsiveness and dedication.

    Negative: Don't have a single con to talk about. overall good SMS App.

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  • Name: Rahul P.
    Job Title: Executive
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent texting solution for Salesforce

    Date: Jun 27 2022

    Summary: The app helped to automate texts without investing much time. Also, we can track CTR of the URL sent in a text and plan our next step effectively. I must say, it's a powerful engagement metric to count on.

    Positive: I must say the app delivers, what it promises. This app performed beyond my expectations. Its certain capabilities just won me over, especially its drip campaign, automation capabilities without coding, and link tracking. On top of it, the support team made our journey easier with the 360 SMS app.

    Negative: Nothing negative to report. Every capability is just WOW.

    Read More...
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