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Description
Build strong teams and satisfied customers using Helprace. This user-friendly helpdesk software is designed for customer support, providing a seamless set of tools for exceptional service delivery. Among its features are ticketing and email management systems, a customer community platform, options for gathering feedback, and a comprehensive knowledge base with documentation. By utilizing Helprace, businesses can enhance their customer interactions and improve overall satisfaction.
Description
Vertask is a platform that simplifies task and team management. It helps organizations achieve seamless collaboration, and efficient workflows. Vertask's user-friendly interface and customizable features adapt to the unique needs of your team. Vertask keeps your team organized and productive, whether they are working on complex projects or simple tasks.
Key Features
Real-Time Collaboration : Stay in sync with your team by sharing task views and instant updates.
Drag-and-Drop simplicity allows you to easily customize Vertask's workflows to your team processes.
Integrate with your favorite tools and streamline your work.
Vertask.com makes it easy to work together.
API Access
Has API
API Access
Has API
Pricing Details
$9.00/month/user
Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Free Trial
Free Version
Pricing Details
$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Full helpdesk solution starts at $6/agent
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helprace
Founded
2011
Country
United States
Website
helprace.com
Vendor Details
Company Name
Vertask
Founded
2020
Country
United States
Website
vertask.com
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Project Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
