Best Free AI Customer Service Software of 2024

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Glassix is an AI-powered unified message platform that connects your customer conversations across all digital channels - instant messaging apps, SMS text, email conversations and live chat on your app or website. The platform is a secure subscription service that offers a robust feature set. It also includes visual chatbot tools with no/low-code, which require no technical expertise to use. Customers can get started quickly with GPT-4-powered conversational AI capabilities, or use the Glassix API for highly customized experiences. Glassix, in collaboration with a global integration partner network, serves a growing client base of established brands, small businesses, and high-growth ventures.

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Complete conversational AI toolbox for customer service teams to provide top-notch service to their clients. Smart AI chatbots – to automate repetitive customer service calls with smart visual chatbot builders, and increase the productivity of your human team. Live chat CRM - Manage all your channels (websites, Facebook, SMS, and Telegram) with one chat app. You can also track the history of every customer communication. Conversational intelligence - To find the right words to communicate with every customer, increase sales, and increase CSAT using conversational AI. Analyze conversations to predict conversions, and reach out pro-actively. We believe that friends don’t need support tickets in order to help each other.

In Brief : Brainwave automates customer service and can resolve over 70% of inquiries. Our solution automates text based responses and actions. ❌ Problem Support requests can be overwhelming, particularly for B2C/B2B SaaS companies, e-Commerce and Marketplaces, as well as FinTech firms. You probably have a growing number of support tickets. Your current bot, like Intercom or Zendesk only addresses 30% of issues, even after extensive training. This is a time-consuming and costly situation that leads to frustration and customer dropouts. ✨ Our Solution Our Automated Answering Bot - Increases your bot's efficiency by 2 to 3 times, increasing containment by 70 to 90%, by learning from your FAQs and website. - Provides accurate answers to ensure customer satisfaction. - More advanced than a simple search for embeddings in GPT. Our proprietary model automates, executes and collects actions such as collecting leads or booking meetings

IBM watsonx assistant is a conversational AI solution that gives your customers fast, accurate and consistent answers, regardless of the application, device, or channel. Watsonx Assistant uses AI to learn from customer conversations. This improves its ability to solve issues the first time, while removing frustrations such as long wait times, tedious search and unhelpful bots. IBM watsonx Assistant is a powerful artificial intelligence tool that uses context-aware AI to deliver fast, accurate, and consistent answers across all applications, devices, and channels. With the leader in trusted AI, you can eliminate the frustration of long waiting times, tedious searches and unhelpful bots. Chatbots can recognize more topics and contents than any other chatbot. Give your customers accurate and complete responses with AI-powered intelligent searching, robust topic understanding and human-agent interaction.

Agent.ai enables you to harness the power and potential of Artificial Intelligence to improve customer care. Agent.ai is a robust, affordable enterprise-grade customer service platform that makes customer service automation possible. Agent.ai provides a wide range tools to increase efficiency and customer service experience. These include inbox and queue management and customer segmentation. Multi-channel communication, advanced dashboards, repots and unlimited agent seats.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

In just 2 minutes, turn your knowledge base into AI chat. You will need to provide links to your knowledgebase. That's it! You are now ready! Fini allows you to have an AI agent available 24/7, ready to answer customers' questions. All without the need for code, Intercom, Search and Slack can be integrated with Discord, Search, Slack, Slack, and Slack. Interactive chat that you can manage 24/7, using your knowledge base. This will help you engage and retain more users. You can easily add a link from your knowledge base to get an interactive Q&A chat. Your customers will get instant answers 24/7 for all their questions. This creates a magical experience that makes them happy. Fini AI allows you to customize every aspect of your personal agent, from tone to character to the questions you want it answer. Customers are automatically routed to a human when they don't know the answer or for pre-configured topics.

Instant answers for your audience on all your content. You can save hours scrolling, scrolling, searching, waiting, and reading. Join the 12,325 businesses, creators and others who already use My AskAI. Customers, employees, and followers will no longer have to ask the same questions or drown in documents. Instead, they can get faster, more intelligent answers. After processing, your files are deleted and only the text is kept. This is done using bank-grade encryption (AES-256) and stored in an isolated container. Your AskAI is the only one who can access your content. You also have full control over who has access to it, including password protection. My AskAI complies with the GDPR regulations. This means you have complete control over your data. OpenAI's cutting-edge AI is used to provide accurate and truthful answers. AskAI will never falsify any information. You can add content and ask questions using 95 languages. You can also ask questions in a language other than the one used to add the content.

Create, manage, and host intelligent documents that respond to user questions in real-time, enhance user engagement, and promote self-service. Our intelligent Q&A feature allows you to quickly create user manuals and lets your users find answers immediately. Create FAQs quickly and let our intelligent chatbot answer common questions. Use the private workspace for your daily notes, to-dos, and much more. Use the Q&A feature to make it interactive and comprehensive. Create beautiful product documents for your users and stakeholders. Our smart, instant answer widget will improve comprehension.

AI can help you with AI-based document-based customer service, AI search and AI analytics. AI will better understand your business. Save labor costs by building a professional help centre (supports multi-terminal adaption). Support custom domain names and SEO configuration. Provide personalized configuration with a real-time preview. Enhance brand building. Directory interaction is elegant and simple, content status can be seen at a glance and document management is simplified. WYSIWYG Rich Text Editor, supports inserting, editing and saving edited content.

Your knowledge base can be transformed into a ChatGPT-like context aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. You can create a bot in minutes using your favorite app. ChatGPT/AI-generated answers to questions about relevant materials. Free plan for up to 3 bots. 1K requests, 10K tokens and a 10Mb dataset. IngestAI allows you to quickly create and deploy ChatGPT-like chatbots that answer questions based on knowledge-based (technical documentation or educational program content, company knowledge, etc.). OpenAI will generate relevant and accurate answers about your product if you upload your knowledge base to IngestAI. Our new users are encouraged to spend just 2 minutes creating their first bot on Telegram.

Chatbots can be programmed to automatically respond to your customers' conversations using AI. Connect your customer's messaging channels to Google Sheets. Use column headers in the sheet to tell AI which data you want to collect. Add your own data into a Google Sheet to trigger automated responses. Manually sorting through chat transcripts can be tedious and error-prone. You also cannot rely on automated chatbot flow to collect data when customers deviate from the script. Botsheets are working in the background, finding and writing the data that you need. Setup takes only 2 minutes, and there is no code involved. It starts working immediately. Add column headers to Google Sheets to ask AI for the data that you need, then connect a message channel with a few clicks. Botsheets extracts the data that you need in seconds and writes it. Add your own data and trigger automated responses by adding a call-to-action.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

In less than four minutes, automate and optimize customer support using a ChatGPT bot. Your bot will answer questions, escalate them to an agent, if necessary, and require no training or maintenance. You offer the best online shopping experience. Upgrade customer convenience to ensure that no cart is abandoned. You can easily guide customers through complex workflows such as returns and refunds or changes to delivery details. Our technology allows customers to self-serve and frees up support agents to handle more complex cases. Our AI technology can quickly solve simple cases, such as shipping and ordering status, product inventory, and warranty information, giving customers the information they need.

Contact Centre, AI Chatbot and Free Live Chat for Improved Business Communication, Team Collaboration, and Optimized Customer Support + Experience.

Snoooz AI will send personalized responses when you are out of the office and automatically loop backups into urgent conversations to ensure that nothing falls through the cracks. Send personalized responses to high-touch customers, and reduce onboarding delays with backup CSMs and AMs. Sales reps can improve prospect engagement, reduce time to quota and close more deals by involving them in the action of high-value emails. While ensuring that your customers are well looked after, you can improve your employee's experience by encouraging them to take time off. Assign team members to backups either manually or using Snoooz’s advanced round-robin algorithms. Copy them onto the OOO responses. Snoooz will automatically create coverage plans, complete with notes and action points, and share them with backups. You can use rules to segment incoming emails, so that you can customize your responses for each customer segment. Respond intelligently to incoming email based on sender and sentiment.

You can improve your customer experience and reduce support costs by between 30% and 50%. Customers don't have to leave the page in order to receive smart, instant answers. AnswerDash AI predicts the needs of users and presents Q&A that's contextual to the page or personalized to them. Your customers can now get instant answers without having to submit a ticket or start a live chat. Based on user profile and webpage content, predict user queries.

Let AI-Powered Chat become your best employee. Our intelligent assistant knows your business inside out and can automate lead capture, scheduling and question answering. Visitors to your site want self-service options to help them research before contacting you directly. Empower users to find instant answers with AI-Powered Search. Our intelligent assistant has a deep understanding about your business. It can recognize the intent behind the questions and efficiently manage queries, lead capture, and scheduling at the exact right time. Visitors use websites in different ways. Some people use chat to contact a company directly, while others start with the search bar to do research and are not yet ready to engage.

AskHandle, a personalized AI system, is based on advanced generative AI (GAI) and natural language processing. It allows organizations to harness the incredible capabilities of retrieval augmented generation by simply adding information to data sources. AskHandle is a simple and easy-to-use tool for creating and managing AI-powered chatbots. This allows businesses to streamline their internal and external customer service processes.

Discover the perfect intersection of AI and customer service. A smart, AI-powered ticketing system that optimizes productivity. Transform your actionable ticket into to-do list, organize them into Tabs, and all wrapped up in best UX. Say goodbye to the tedious task of sorting through tickets to find what needs action. Userscom turns important tasks into to-dos. This is a productivity boost. Clarity is key when responding. For more personalized interactions, you can see the customer plan, email and custom attributes displayed on the right side. Embed our form on your site & respond to queries from our intuitive dashboard. By integrating our API into existing forms, you can easily send responses to your Userscom Dashboard.

We help customer service representatives quickly and efficiently create responses to messages. Our platform streamlines this process, allowing representatives to create responses quickly and efficiently. This saves them time. Caden will take your customer service response game to a new level. You can save time by training the program to respond in your style simply by replying to many emails. Caden's customization options let you make it your own, whether you want it to be professional or have a little personality. Caden AI, an amazing tool created exclusively for customer service/support agents, aims to revolutionize email communications. Our innovative platform combines email templates with artificial intelligence to generate intelligent replies for incoming messages if templates are not available.