Glassix Reviews

Summary: Glassix provides skilled performance, a skilled customer service team, and effortless lead communication for the deployment of websites.

Positive: I like using Glassix. Its AI-suggested replies function facilitates smooth channel transitions while maintaining context, allowing for instantaneous click-to-answer consumer inquiries.

Negative: The platform has no drawbacks and offers us everyday advantages.

Summary: We are now able to provide more individualized client care thanks to Glassix. Response times have decreased substantially, and the degree of customer satisfaction has gone up.

Positive: We are able to handle all of our social media activities in one spot because of Glassix's outstanding collaboration with social media sites. For my staff and me, getting every thing in one place is amazing.

Negative: Few demo videos on utilizing AI features would be a great help.

Summary: The experience is smooth and friendly, the product is easy to use and the AI features and chatbot are really making a difference in our day to day lives.

Positive: The AI chatbot is a complete game changer for us, we're able to serve customers through various channels like, WhatsApp, Apple Business Messages, our website, and social which helps us not just stay prompt via multiple channels but also to provide a unified and consistent brand voice.

Negative: I don't see any downsides as of now, the product is really intuitive and easy to operate and it seems like a good bang for our bucks.

Summary: The experience is effortless, and their team is really awesome, providing fast responses and answering any questions we might have.

Positive: We love using the AI unified inbox to handle our support tickets and the chatbot for resolving repetitive client requests. In addition, I have to say that the platform provides really helpful features like AI-suggested replies and auto-tagging of conversations that plays so well with our business objectives.

Negative: Would love to have the ability to segment closed conversations and present reports for more than 12 months ago.

Summary: Excellent experience working with the Glassix software, their support team is truly awesome and they always prompt and helpful.

Positive: We love the AI chatbot and the unified inbox, the ability to handle support tickets using the AI features making our job much easier. From auto-suggested replies to one-click conversations summary, Glassix makes it super easy to work in customer support.

Negative: AI chatbot is a complete game changer.
The unified inbox is very easy and intuitive to use.
The AI features are amazing and making our day to day much easier.