Best AI Customer Service Software for Mac of 2024

CoSupport AI enhances your support operations by automating workflows, accelerating response times, and revolutionizing data analysis for informed decision-making. With our patented AI technology, CoSupport AI delivers solutions that are faster, more precise, cost-effective, and secure, promoting business growth and revealing valuable data insights. Our suite of CoSupport AI products is crafted to improve customer support and provide actionable data insights. CoSupport Agent is an AI assistant that generates immediate reply suggestions. CoSupport Customer is a fully autonomous AI chatbot offering highly accurate, human-like interactions. CoSupport BI serves as an AI business analyst, delivering insights, recommendations, and analytical conclusions based on your company’s data.

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Agent.ai enables you to harness the power and potential of Artificial Intelligence to improve customer care. Agent.ai is a robust, affordable enterprise-grade customer service platform that makes customer service automation possible. Agent.ai provides a wide range tools to increase efficiency and customer service experience. These include inbox and queue management and customer segmentation. Multi-channel communication, advanced dashboards, repots and unlimited agent seats.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.

Unify your omnichannel platform with AI to deliver personalized and tailored experiences. Identify new opportunities and convert visitors to deliver customer satisfaction. Your ticket to hassle free tech support. A lot of customer questions but in an organised way. Chat your way to a successful business! Live chat allows you to connect with your customers 24/7 in real time. Engage your customers better. Let your customers find the information that they need about your product or service by letting them search for it themselves. Upload articles that relate to tips, tricks and how-tos. Also, include relevant video links and other sources of information. Say "Hello" to your best friend. Instantly respond to customer questions, even when the support team is not present. Create your own chatbot by dragging and dropping the conversational interface.

Contact Centre, AI Chatbot and Free Live Chat for Improved Business Communication, Team Collaboration, and Optimized Customer Support + Experience.

AI-powered Agent Assist empowers human agents. Your contact center will be more efficient, have fewer response times, and cost less. Happy customers. Our neural networks are trained using your historical data to provide you with automated suggestions and the best answers to customer questions. Every interaction with a customer brings better results. Increase employee response time and concurrency. We measure this in realtime savings. Our metric is the number characters that are automated per conversation. Our AI can understand customer conversations and automate repetitive processes. Your customers and employees will be happy while reducing operational costs. Deepdesk is an AI customer support platform that understands conversations and automates repetitive processes. This helps to create satisfied customers at lower costs.

Create and publish prompts to promote your product. This will increase product adoption. The current manual and fragmented help for product users is not always enough. AI chat tools are used by users to find answers and work on your product. They have to design and test every prompt themselves, which is inefficient and suboptimal. Wizerr allows you to create your own hub of expert prompts for your product, created by your experts. It's also super easy to use! 1. Experts, partners, champions of users, etc., can submit a prompt. You can submit a prompt. 2. The analytics built into the app allows users to quickly identify which apps are most useful. 3. Your company can check the best prompts in one click. 4. ...And voila! You'll get top-notch prompts to supercharge the user-adoption. What are you waiting for now? It's time for you to take your platform adoption to the next level with expertly designed prompts!

NewRA is an open-source alternative for AI-based Chatbot applications. It allows you to create interactive AI-based Chatbots with custom prompt inputs. This can be used for Lead qualification, Product Launch, User Onboarding, and Customer Support. OpenAI, Generative AI, Enterprise AI, Langchain, Vector Database, LLM and Function Calling integrations.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human