Best AI Customer Service Software of 2024

EdgeTier empowers a new generation to achieve the impossible: dramatically improve efficiency, transform agents into superstars and make the unknown visible, with a near-magical ease. Improve customer experience by responding to changes and trends in real-time, rather than after they have occurred. Real-time alerts on important changes in customer conversations. Allow your team to focus on what they do best - engaging customers. Let AI organize, categorize and tidy up each conversation. Improve your team's effectiveness by coaching them and improving their performance with each interaction. Stop relying solely on spot checks. Get a true picture of each team member's performance in ALL of their conversations, all the time.

A chat bot will switch over to a human agent if needed, provide an answer and learn to respond correctly from humans.

We help customer service representatives quickly and efficiently create responses to messages. Our platform streamlines this process, allowing representatives to create responses quickly and efficiently. This saves them time. Caden will take your customer service response game to a new level. You can save time by training the program to respond in your style simply by replying to many emails. Caden's customization options let you make it your own, whether you want it to be professional or have a little personality. Caden AI, an amazing tool created exclusively for customer service/support agents, aims to revolutionize email communications. Our innovative platform combines email templates with artificial intelligence to generate intelligent replies for incoming messages if templates are not available.

The world's first generative AI can create anything you imagine. Prepare yourself. Einstein GPT is now in the chat. AI-generated emails and conversations can be tailored to each customer interaction based on your real-time information. Boost your productivity by integrating insights from sales, service, marketing and commerce into your work flow. No data scientist needed to create new experiences with low-code tools. Conversational intelligence can help sellers to move from prospecting to closing, forecast accurately using real-time data and accelerate the time to closure. AI integrated directly into your CRM allows you to deliver personalized experiences and save valuable time. Service GPT offers everything you need to scale up and deliver immediate value. Personalize engagement and grow relationships and revenue using real-time insights. Orchestrate intelligent journeys and make timely suggestions.

Empathic AI Customer Service that's almost Human. The autonomous chat platform for commerce combines human empathy with intelligent automation to transform how you operate and engage customers. Conversational customer service that will delight your customers. Create AI Personas to breathe life into your brand.

Gleen AI is a generative AI/ML that works with GPT-4 in order to maximize the accuracy of all generative AI answers. Your customers want action, not idle chatter. Gleen action chat bots can be configured in a way that they perform any action for your customer within the context of a generative AI conversation. Gleen AI can easily gather information from diverse sources, such as your help desk answers and community discussion boards. Gleen AI can be updated with just one click. Gleen AI crawls multiple sources of knowledge for your company in as little time as 2 hours. Gleen AI can be integrated with your help desk or deployed on your support channels. Gleen AI can be used to monitor consumer feedback, documentation inconsistencies, and update knowledge as the company grows. Use Gleen AI for greeting visitors, answering questions, and setting up appointments and demos.

Arcos's onboarding is like that of a human, but it takes a fraction the time. Arcos will read your knowledge base and then connect to your existing systems and software seamlessly. Arcos integrates Outlook and answers customer questions and FAQs based on what he has learned from your documentation and knowledge base. This allows your team to tackle more complex issues. Arcos integrates with the software and systems that you use today, allowing you to automate tasks and sync data across apps and platforms.

HelpBar allows users to navigate your product and launch other "actions", all from within your product. This helps them find answers and achieve success faster. AI answers will help users find the exact information they are looking for without having to switch tabs. HelpBar makes it easy to navigate your app. Allow users to learn quickly and get their work done faster. Keep users in the app while they use their favorite tools. Launch Loom videos and interactive demos. Share Figma prototypes.

Allow your customers to solve problems, get answers, and take action by delivering a natural conversational experience. Deploy a AI agent who is always available, empathetic and aligned with your brand voice and tone. Help customers with their most complex issues - whether it's an exchange or a subscription update. Use analytics and reporting tools to improve your customer experience. Sierra's conversational AI allows your company to create an AI agent that's personalized to your business. Imbue your agent's identity with your company policies, processes and knowledge. This will ensure that your agent represents your business to the fullest. Set goals to help your agent find the best solutions. Create guardrails so they stay on track and in line with your policies. Conversational AI doesn't just mean answering questions. With Sierra, your AI agent is able to take action.

Our mission is to make online communication with customers quick and personalized throughout the entire customer journey. Ask Copilot to generate reports in seconds for your business. No need to learn a new data visualization tool. Forecasting sales and demand will help you stay ahead of your competition. Stay on top of data anomalies to gain insights into your customers' needs. Connect your business data to AI Copilot and use it to make data-driven decision. Our platform was born out of necessity and has evolved into a solution that helps startups and small business connect with their audience, nurture lead generation, and ultimately thrive.

AI is disrupting the customer service industry now and forever. With our AI platform, you can enter a whole new generation of contact centres. We provide an AI-based contact center platform that combines the power of people and AI to shape customer service in the next decade. Parloa orchestrates the best AI components and tailors them to your needs, so that you can get up 15% better results right out of the box. You can use the most common use-cases without any extra effort. Allow your business units to easily access all the AI technologies that they need without IT dependence. Drag & Drop your automation processes to control the AI with no code. Our technical infrastructure allows us to control all aspects of a chat or call with unmatched automation quality.

The Reps AI engine learns from your top reps and shows the rest of the team how they can answer customer requests in real-time. Ticketing platforms can help you push your team to be more efficient. We will show you how to improve your service. Find out which topics aren't getting the best responses and which answers should be the company's standard. Find out where your team wastes time looking for data and whether it is worth the CSAT score. Reps provide precise solutions to complex customer problems to enhance your self-service experience.

Intelligent AI-powered customer service representatives anywhere. The cloud-based interactive virtual assistant is built utilizing the NVIDIA Tokkio Customer Service AI workflow. Interactive avatars can see, perceive, intelligently speak, and provide suggestions to enhance the customer experience. Are you serious about creating interactive avatars in the cloud? Want to see the Tokkio demo? Please join our Tokkio Early Access Program to share more about your use cases. Please register or login using your company email to help us evaluate access. Please be patient as we expand the program. NVIDIA Tokkio uses Omniverse Avatar Cloud Engine, a suite cloud-native AI services and models that makes it easier to create and customize lifelike digital assistants and virtual humans. ACE is built upon NVIDIA's Unified Compute Framework.

EchoHQ is a fast and efficient system that mirrors the skills a human support agent, but faster. It is equipped with a vast database of information and services and SOPs. It can answer calls and respond in a blink of an eye. Infinite support agents at your command - no queues, no delays. EchoHQ will remember your training and deliver precision on each call. Support that never stops, with availability that never sleeps. All agents can be trained in one session, with immediate results. EchoHQ has a 99% confidence that you understand your policy. Speak in your customers' native language instantly.

ezdesk is a comprehensive platform that allows businesses to offer exceptional customer service and manage customer issues, requests, and inquiries. This tool is vital for businesses of any size to improve customer satisfaction, streamline processes, and maintain positive brand image. AI algorithms can automatically categorize and tag incoming tickets according to their content. This allows for better organization and prioritization. AI can predict high-ticket periods by analyzing historical data. This allows support teams to allocate resources and manage staffing levels proactively. AI algorithms can intelligently route tickets to the appropriate department or agent depending on the nature of their issue.

Rivit is a platform powered by AI that automates and simplifies customer service for small businesses. It combines human assistance with AI assistance to automate repetitive tasks, while allowing agents to handle complex issues. Rivit integrates easily with tools such as Slack, Notion and Hubspot. This allows small businesses to provide world-class customer service while reducing costs.