from the good-use-of-technology dept.
bart_scriv writes "As anyone who has dealt with H1-B visas can attest, the process can be a nightmare of long lines, waits and inexplicable delays. In this interview, the State Department's Tony Edson discusses what's being done to speed up and expedite the process, ranging from procedural changes to the use of new technology."
How many hardware guys does it take to change a light bulb?
"Well the diagnostics say it's fine buddy, so it's a software problem."