imipak writes: "Microsoft have finally commented on the recent seven day outage at their Messenger IM service -- some users have permanently lost data, and there's still no explanation of the cause. Interesting earlier story from CNet News. Key quote: "... an outage that lasts seven days with no valid explanation really starts to make you think about .Net, and about Microsoft's plans for the Internet. What if this were the new Office software verification service that was down?"" Here 's a story on MSNBC as well.