Best Remote Video Support Software of 2025

Companies can use Blitzz Remote Support, to do more, increase profits, improve customer satisfaction, and avoid frustrating users with complicated software. There is a need for change in the customer support industry. Remote video support platforms can help you stand out from the crowd. Blitzz has helped businesses save time and money, while increasing customer satisfaction. To believe it, you have to see it. Remote Support, solves problems in a wide variety of industries. See how Blitzz can help companies achieve more. Remote support tools have been a problem in the past. They failed to provide the necessary tools and experience for a successful support team.

Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance. We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world. Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems. Help Lightning is used to install, inspect, train, service, and repair complex equipment and products. Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.

LogMeIn Rescue by GoTo, is a reliable and affordable remote support software. Rescue is a powerful remote support software that allows businesses to improve their support team's productivity and provide seamless support for their users. Its top features are remote control, remote diagnosis, multi-platform, device configuration, support for video, integrations and APIs. Help agents and employees do more. Help desk technicians can solve problems on inactive devices using features such as system info, scripting and unattended accessibility. Remote access software shouldn't compromise your security. Rescue protects your users and business with HIPAA compliant multi-factor authentication and banking-grade 256 bit AES encryption. With features such as permission-based security and SSO, password policy, IP login restrictions, and password policies, you can ensure that security is maintained across the board.

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

Interactive Remote Assistance with Augmented Reality. Access a remote user's smartphone camera to see the problems in their equipment, which can include servers and plant machinery. You can view the live camera stream from your remote client's smart glass or smartphone and instruct them directly from your desk. AR annotations allow your customer and you to add virtual information to the live stream. Other annotation tools can be used to draw or write on the screen. To provide remote assistance, you can communicate with your customer via text chat and VoIP. To capture a snapshot from the incoming camera stream, you can either document specific events or analyze an issue further. To explore, analyze, or discuss technical details of a particular situation in greater detail, freeze the incoming camera stream.

More than 50 organizations make 1.8 million video calls to customers each month. A complete enterprise-grade platform for video banking and video KYC. Our video contact center is used by 13 banks for Video KYC and customer onboarding. Our platform is used by 24 lenders for credit verification. Three companies for motor vehicle accident claim inspection via video. Three life insurers use the platform to service policies. Three companies use our platform for employee verification. The most comprehensive Video Banking Platform. Video KYC is used to onboard 1.5 million customers per month. Text chat, video recording (screen sharing), file sharing (photo capture), location sharing (document tagging), face match, data-sharing API, audit trail, workflows and conversation continuity. A customized page to start the journey. Customer authentication using API or mobile OTP. API to fetch customer information from other systems. Add additional selections such as product, request type and language.

Apizee offers a secure and innovative video-based platform that allows businesses to deliver remote visual support to customers. Through real-time video assistance, companies in fields such as insurance, retail, and healthcare can enhance their support processes by resolving issues quickly without requiring physical presence. The platform's features also help streamline field service operations, enabling technicians to troubleshoot remotely and improve first-time fix rates. Apizee is particularly beneficial for industries looking to optimize customer service while minimizing operational costs and reducing travel.

XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.

Viewabo is an innovative visual support platform designed to assist businesses in troubleshooting product issues remotely through live video. Using a simple link, support teams can connect with customers and view their product issues via the customer’s smartphone camera, facilitating faster and more accurate solutions. Viewabo’s features include pausing the video for clarity, recording sessions for training, and real-time collaboration to speed up issue resolution. The platform is ideal for tech support teams, reducing the time it takes to solve complex problems and improving customer satisfaction by making support more interactive and efficient.

Onremote AG is a company headquartered in Switzerland that creates software called onremote AI Assistant. onremote AI Assistant is a type of remote video support software. onremote AI Assistant includes phone support, 24/7 live, and online support. onremote AI Assistant offers training via documentation, in person sessions, and videos. The onremote AI Assistant software product is Mac, iPhone, iPad, and Android software. Product pricing starts at Fre. onremote AI Assistant has a free version.

Streem's AR powered remote video and support platform will elevate your customer's experience. Streem's AR powered video integrates into any channel strategy. It amplifies your teams ability to deliver customer-first experience by seeing a space first and capturing the right information. Only when the space is required, experts can launch a remote video session via any channel. AR-powered remote video is the best channel for customers who need to show a product. Data sharing helps to break down silos between customers and teams securely, consistently, & reliably. Streem provides the best AR-powered live video experience on the market. This allows experts and customers to concentrate on the conversation, not the technology.

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

Glartek is a no-code Augmented & Connected Worker platform that allows to manage, organize, and facilitate the daily work of frontline workers in the manufacturing, and asset-intensive industries. Through digitised processes, organized workflows, 2D mobility, and augmented reality step-by-step guidance, frontline workers will be able to perform their operations in the best way, increasing their skills, efficiency, safety, and productivity. Improve Team and Task Management, Digital Work Instruction, Monitoring, Reports and Analytics, Training & Skills Management, Knowledge Management and more. ADD-ONS AVAILABLE: - Visual Remote Assistance - AI / Machine Learning - IoT - Enterprise - 3D Models - Connected Glasses

oculavis SHARE is designed for machine manufacturer customers. Stop traveling the globe for service and start digital business models. Augmented Reality allows you to provide machine documentation to your end users. You can also connect live to your customers and solve problems remotely. Oculavis SHARE can be used in maintenance operations to reduce downtimes, increase first time-fix-rates, and improve the overall equipment effectiveness (OEE). oculavis SHARE will help you improve your maintenance operations and stop losing productivity. Our core modules include remote video support, step by step instructions and augmented reality content to machines and plants. To get the most from your use cases, you can embed oculavisSHARE in your operational processes with a variety of management tools.

Use Dynamics 365 Field Service information to capture asset information, and then integrate it with Microsoft Power Platform and other enterprise applications. Remote inspections combine video, screenshots, annotations and save time. Launch Dynamics 365 Remote Assist mobile from a Field Service mobile reservation and add call information to the associated work order's timeline.

AR Genie is a leading B2B Hardware Support provider. They offer an innovative software solution that revolutionizes the resolution of technical issues. Our cutting-edge software combines augmented reality (AR), AI, and video assistance for unparalleled training and remote assistance. AR Genie allows you to solve complex technical issues, provide remote assistance, and empower customers and technicians through an immersive and interactive experience.

AIRe Link is a company headquartered in Czech Republic that creates software called AIRe Link. AIRe Link is a type of remote video support software. AIRe Link includes phone support and online support. AIRe Link offers training via documentation, live online, in person sessions, and videos. The AIRe Link software product is SaaS software. AIRe Link has a free trial.

Founded in 2020, AIVITEX is a company headquartered in Germany that creates software called AIVITEX. AIVITEX is a type of AR remote collaboration software. AIVITEX includes phone support and online support. AIVITEX offers training via documentation, live online, in person sessions, and videos. The AIVITEX software product is SaaS software. AIVITEX has a free trial.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency.

Librestream provides AI-powered industrial digital assistant solutions that transform how businesses deliver remote support and knowledge to their frontline workforce. Through tools like Onsight NOW and Remote Expert, Librestream allows for live video consultations, digital work instructions, and the quick resolution of issues, all aimed at improving operational efficiency. Industries such as aerospace, energy, and manufacturing can use the platform to connect field service workers with experts, streamline processes, and reduce costs associated with on-site visits, improving both productivity and service quality.

CareAR is a platform for augmented reality that helps businesses improve customer service. CareAR helps resolve issues faster by providing remote visual assistance and self-guided directions. Benefits: Remote AR assistance can help you resolve issues faster Visual guidance increases first-time fix rates Self-service options reduce dispatches Remote expert access improves knowledge transfer Customer satisfaction and loyalty increased Reduce travel to reduce carbon footprint CareAR products CareAR Assist: Real-time collaboration to solve remote problems. CareAR Instruct: Provides step by step instructions for self service. CareAR Experience: Allows companies to create interactive AR guides quickly.

Founded in 1984, CGS is a company headquartered in the United States that creates software called TeamworkAR. TeamworkAR is a type of AR remote collaboration software. TeamworkAR includes phone support, 24/7 live, and online support. TeamworkAR offers training via documentation, live online, webinars, and in person sessions. The TeamworkAR software product is SaaS, iPhone, iPad, and Android software.

RemoteVS is a company headquartered in Republic of Korea that creates software called RemoteVS. RemoteVS is a type of Co-Browsing software. RemoteVS includes phone support and online support. RemoteVS offers training via documentation, live online, in person sessions, and videos. The RemoteVS software product is SaaS software.