• Name: Keisha C.
    Job Title: Client Tech Support
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    More user friendly than the others

    Date: Jun 28 2021

    Summary: Overall most people I've worked with can use Zoom. Even the users that are not tech savvy can figure out its interface. It is a great tool for communicating and I have yet to have a need that Zoom features can not meet.

    Positive: Zoom beats the competition when it comes to the use of its interface. It is easy to use and the quality is great most of the time. You can have a brief video call with a free account or you can choose to have a paid account that can be cancelled any time. There are free training videos to assist with Zoo features and standard usage.

    Negative: Much like anything that uses internet bandwidth, If there are too many callers, the quality can be glitchy. Using Zoom on the computer is easier than on the phone or tablet. The menu options are sort of hidden on the phone and tablet and when you slide to open then, often the camera is paused.

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  • Name: Gertie Z.
    Job Title: Customer Care Coordinator
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Virtual Meetings!

    Date: Jun 23 2021

    Summary: Overall, I would recommend Zoom for companies who are looking to safe time and costs on traveling for meetings. Having the option to do meetings virtually is moving business forward.

    Positive: Zoom allows meetings to take place regardless of one's location. This makes it easy to collaborate on different projects with talent all over the country. Zoom is user-friendly and cost-effective, this means win-win for our company.

    Negative: At this moment, there are no issues that I have experienced using Zoom. I will update this review if issues occur in the future.

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  • Name: Greg O.
    Job Title: Musician
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom is great!

    Date: Jun 22 2021

    Summary: I would recommend Zoom to any teams that need to stay in contact but are limited in their ability to meet in person for every meeting. Plus, it adds more accountability than a video-less phone call.

    Positive: Zoom has been a total lifesaver during the pandemic. My team has been able to stay in contact virtually and realized that there's a lot that can be done from home instead of meeting up thanks to Zoom.

    Negative: I understand businesses need to make money, but calls for free accounts are too short.

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  • Name: Anonymous (Verified)
    Job Title: Sr Benefit Consultant
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom Zoom

    Date: Jun 18 2021

    Summary: Since I never go into the office, Zoom meetings are my primary means of communicating with my manager and teammates.

    Positive: I use Zoom 5 days a week and I love it! I work from home in my office and my team keeps a Zoom meeting running all day.

    Negative: I haven't found anything that I don't like about Zoom

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  • Name: Tyke R.
    Job Title: IT technician
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom

    Date: Jun 18 2021

    Summary: Great program and it is very simple to use with very little room for user error. It makes meeting with others quick and easy.

    Positive: It has a free version and the time that you are allowed to use in just the free version is plenty of time. And it's very easy to use.

    Negative: There are so many different companies that offer the same service. It just gets confusing when people send so many links and they all work for the same time. More of a user issue not an app issue. People just don't understand how to cancel old appointments.

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  • Name: Anonymous (Verified)
    Job Title: Benefits advisor
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love Zoom!

    Date: Jun 18 2021

    Summary: Overall it's a great app and program that allows easy communication with ease. I would definitely recommend Zoom to any business for their employees to keep in touch.

    Positive: Very easy to use, can go into breakout rooms if needed which is a big plus if you are doing classes withing the work place.

    Negative: Sometimes it does take awhile to load and you have to assign someone as the host which can be tedious if you need to leave the room for a moment.

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  • Name: Anonymous (Verified)
    Job Title: Medical Infomation Specialist
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom video calls are very effective

    Date: Jun 18 2021

    Summary: I am a very frequent user of zoom and use it almost on a daily basis multiple times a day. I find this app very useful.

    Positive: We give webinars and trainings through zoom and find this app very useful in educating clinicians about our product. This platform makes the sessions very interactive.

    Negative: Can't think of any cons! The app makes communication very easy and effective!

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  • Name: Gaurav P.
    Job Title: Senior QA Engineer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    One of the best video conferencing platforms! Best app for connectivity & it is a reliable partner.

    Date: Jun 18 2021

    Summary: For our organization, we give a lot of online demonstrations. Zoom is a wonderful tool for that because not only can we screen share and talk with our perspective clients, but we can also give them controls, take controls from them, and even use a whiteboard to share notes. We have also made multiple recordings to send to them so they can share with the rest of their team. This has been a very powerful tool for us.

    Zoom is ideal for medium to large organizations. The breakout room options are very useful when it comes to segregating a single meeting into multiple meetings. We create breakout rooms and transfer participants based on naming conventions. This approach is very useful. We've managed to optimize the use of licenses for multiple meetings. When it comes to security features, it's difficult to manage meeting security on breakout rooms, as the security setting for each breakout room is different. For example, if we apply security settings to the main room, it would be applicable to the main room only. For each breakout room, we have to manually go and apply security settings for chat, emojis, mic control, etc. or the default settings will be applied.

    Positive: My whole organization uses Zoom. It have been very helpful in covid times. Everyone is working from their home, so we don't want to go to office.

    Zoom is a software created for videoconferencing, which has remained as one of the best to meet remote sessions, but has now found a new boom in the market. Zoom has a regular technical support section, where employees receive clarifications on doubts about the use of the platform at least once a day, and that could improve compared to that offered by other services such as Gotomeeting, but this is compensated by the amount of information we get through the FAQ section of the software
    Need to different app for messages is also resolved with in built chat option.
    It is easy to install and if any problem arises we can help our customers while sitting in our home.
    Overall it is very good designed app for daily connectivity.

    - Clarity of the sound, image
    - User friendly and easy to use
    - Use of chat bar
    - Record sessions
    - You can record your calls on your computer or in the cloud.
    - You can have multiple people talking on a call.

    Negative: - Meeting time is limited.
    - Slack-like functionality, so we can get rid of MS Teams

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  • Name: D K.
    Job Title: User Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fabulous Video Conferencing tool

    Date: Jun 17 2021

    Summary: Overall it will make you impressed with Audio and High Definition Video Quality. Easy to operate and seamless connectivity.

    Positive: Fabulous Video Conferencing tool. Clear Audio and High Definition Video Quality will make you impressed. Seamless connectivity and secured too.

    Negative: No concerns as of now. Happy with the product and services.

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  • Name: Julia G.
    Job Title: Assistant Property Manager
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom Meeting Experience

    Date: Jun 16 2021

    Summary: Zoom giving us a great opportunity to continue to perform daily, monthly, yearly routines. For the last year, we held 12 Board Meetings and an Annual General Meeting for Owners of Condominium via the Zoom platform.

    Positive: Since the pandemic hit our normal life, we are no longer allowed to hold physical Board Meetings, however, we such a great platform like Zoom we didn't miss any Board Meeting for the last year. Excellent product quality.

    Negative: I have nothing to write here, everything is perfect. Highly recommended.

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  • Name: Anonymous (Verified)
    Job Title: Machine Learning Engineer
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great for virtual meetings

    Date: Jun 16 2021

    Summary: I am meetup host and we have online event every week. Everyone in our group uses zoom. Free version will be great enough.

    Positive: It's a great app. Functions of free version meet nearly all my needs. I like the recording and changing background features.

    Negative: I've used it for more than 3 years, no complaints for a free video app. But there is still room to improve background changing function. Hope the data science / engineering team will develop a more accurate human image edge detection algorithm to improve the whole experience.

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  • Name: Aryan M.
    Job Title: Software Developer
    Length of product use: 2+ Years
    Used How Often?: Yearly
    Role: User
    Organization Size: 10,000 - 19,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    One of the best calling application

    Date: Jun 15 2021

    Summary: I have been using zoom for a long time now it's very easy to use and connect with just a simple login.
    You can also connect as a guest and attend the meeting.
    Lots of features to be customized and to make it secure.

    Positive: Good for video calling and meeting.
    Very easy to use and talk to people with great voice features.
    Can be customized according to your need.

    Negative: Not safe for a personal meeting.
    Sometimes get disconnected.

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  • Name: Anonymous (Verified)
    Job Title: Consumer Accts Specialist
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom

    Date: Jun 15 2021

    Summary: My overall zoom experience was exceptionally well! I would definitely recommend the app to everyone!

    Positive: I liked how easy it was for me to download and start using zoom. The quality of the video was also great!

    Negative: There wasn't anything I would say is wrong with zoom.

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  • Name: Anonymous (Verified)
    Job Title: COO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom Events & Meetings

    Date: Jun 13 2021

    Summary: It's been a good journey with zoom and its features.
    It has helped in many ways for event industry.
    Specially the flexibility with hosting the platform.

    Positive: Zoom came up with a great platform in the lockdown times.
    It has given a great experience for event industry.

    Negative: 1 - time limitation in free account
    2 - hd/resolution issue if not a premium account and hd is not activated.

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  • Name: Anonymous (Verified)
    Job Title: Sales Development
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Literally NEED this every day

    Date: Jun 11 2021

    Summary: Absolutely love this software. I can’t imagine going through my day without being able to use this software.

    Positive: I love that it makes remote communication simple. You’re able to have easy video calls instantly and I rely on it every single day.

    Negative: Sometimes it can be challenging when talking at the same time as someone, but I think that’s just how video calls are.

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