• Name: Shreyas P.
    Job Title: Intern
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great for business meetings

    Date: Nov 09 2020

    Summary: The overall experience is great, the quality of the stream is standard and smooth even on an average internet connection, has a good range of addons and subscriptions that can suit the users' needs.

    Positive: It can host meetings with every room supporting up to 10 thousand members(based on subscription), the free tier for 40 minutes per meet is very sufficient for most online meetings and also the pricing is fair.

    Negative: Only supports 720p max resolution, needs users to download an app.

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  • Name: Navneet Singh N.
    Job Title: Student
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Can say the best video conferencing platform

    Date: Nov 05 2020

    Summary: Overall I can say that its has a much better UI then other video conferencing apps but the main issues arises with it is security. Otherwise very good user experience.

    Positive: Seamless Video Quality. No lag while video conferencing. Cross platform available for web and all other OS also. Easy to setup.

    Negative: Max 720p no higher video quality support .Needs a better to prevent zoom booming.

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  • Name: Anonymous (Verified)
    Job Title: Teacher
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A better alternative to what we have for meetings

    Edited: Oct 28 2020

    Summary: It's surely a better app than Google Meet, or Skype, and with everyone using it, it definitely reduces the hassles of installing other apps. Could be better though,

    Positive: 1. It's definitely easier to use
    2. Table type view is creative and presenting PPTs and ability to control how the presentations goes (muting, chatting individually)
    3. Everyone uses it, so it's no hassle to install 5 software for 5 different meetings

    Negative: Rumors about this product, sending snippets of chats, vc to China. Maybe stop doing that which I think that they have, after all it's an American company.
    I wish that they add tags and comments on files in coming updates.

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  • Name: Anonymous (Verified)
    Job Title: Teacher Assistant
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Better Good for Classes, Especially in Rural/Computer Limited Areas

    Edited: Oct 27 2020

    Summary: Overall, for classes, I'd recommend it over Collaborate. Compared to Microsoft Teams, I would say the preference comes down to two factors: what devices will the majority of the students be using to connect to the meetings with and how good is the internet in the area your students are in. If your students are in rural areas with weak Wi-Fi and low computer ownership, I'd suggest Zoom over Teams. If you're in an area were computer ownership is more common and internet is better, I'd say Teams wins. Functionality wise for classes, Teams also offers more than Zoom, as it goes well beyond just being good for meetings. So, even for rural areas, I'd recommend Teams or Slack alongside Zoom to store powerpoints, class notes, and other educational material. I'd recommend it, and I'd suggest having staff who will be using it play around with it for a day or two doing practice meetings before using it for a real class session to get the hang of it. There is a bit of a learning curve.

    Positive: You can easily set up a meeting for business or a class. Screen sharing is easy, and works well on PC and phones. This was a big deal for our group of students, as many were from rural areas who didn't have computers at home and could only access the internet through their phone's data plan. We experienced no disconnections through Zoom during any of our meetings, which was not the case for Microsoft Teams and Collaborate, the latter of which I would describe as light-years below the functionality of Zoom. Free meetings are long enough to get the job done if you're on a budget, and I'd say, if you think you need this, the pay option will likely be worth it for you.

    Negative: Interface took a while to get used to. This was the main issue experienced. It didn't take long to sort it out. It's a matter of just playing around with it to get a feel for how it works. Not a huge negative, but when Teams is connected, I think it works better, but this will vary heavily depending on device and internet coverage. It's great for meetings, but other meeting software out there offers more features than Zoom does.

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  • Name: Ashutosh M.
    Job Title: Student
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing and easy to use, but concerns for privacy

    Date: Oct 27 2020

    Summary: It's positive, did not run into issues that would reduce the usability of the software. The mxn table view is best. I'm a fan of this product, many are.

    Positive: Easy to use.
    One of the best software for group meetings and classes.
    Can share screen and ppts for classes.
    Chat on the way to people for communication.

    Negative: Not entirely sure, but privacy concerns.
    Many people including the govt raised and put out a statement about privacy issues with the software.
    Our professors have stopped using it since then.

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  • Name: Rajesh K.
    Job Title: Counsellor
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Video Conference software

    Date: Oct 22 2020

    Summary: For connecting student batch wise, we can create different rooms and can provide meeting code to different students. File sharing also very easy. control the audience and other features are very good. sound quality is fine and integrate with some office software's make it good to use.

    Positive: In the current situation of covid, zoom helps in managing our operations remotely. It helps in connecting with our students and provide their notes digitally. Its meeting creation with specific peoples helps in communicating all of the students at same time.

    Negative: Only that good speed internet is required at both ends for buffer free video streaming. No other problem is faced.

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  • Name: Zayna A.
    Job Title: System Engineer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stable communication application

    Date: Oct 22 2020

    Summary: Zoom has always been a great source for virtual meetings for us and overall experience so far is wonderful while using this application.

    Positive: Zoom is a stable communication tool with lot of additional capabilities like provision of video calling for virtual meetings and classroom. The back end servers are very strong and keep the users connected during low internet bandwidths too.

    Negative: Zoom has good support for laptop/desktop applications but need to improve features for mobile applications.

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  • Name: Tejas V.
    Job Title: VP Marketing
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Tool for Video Conferencing

    Date: Oct 13 2020

    Summary: Overall multiple people can connect at a same time and interact. Video streaming is good as compared to other applications. Meeting invite is very professional and can be sync with the MS calendar. Collaboration and meeting control features with auto mute is quite good.

    Positive: In the present scenario, for office meeting, customer interaction, video conference is required. Its security feature by providing meeting codes helps the clients to join in a group. No buffering of video irrespective of network speed. Sound quality is also good.

    Negative: Group files sharing, meeting notes, calendar invite also required for best user experience. all the log should be created for tracking the monthly meeting output.

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  • Name: Linda I.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Decent Software

    Date: Oct 05 2020

    Summary: Overall decent software to start out with but if you are looking for software packed with options this is not it.

    Positive: It was easy to setup and the functionality of the software was what I was looking for to start out with.

    Negative: I wish it offered more features to collaborate with other people.

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  • Name: Rabail J.
    Job Title: Teaching Assistant
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Works well for online classes

    Date: Oct 03 2020

    Summary: Overall Zoom provides us well managed and secured platform to take virtual courses and classes with very good and innovative functions.

    Positive: Zoom works well to take online classes and courses as it provides many functionalities which are very helpful to conduct and control a virtual classes. Zoom also provides a good solution for the routine business meetings with its video and audio functions.

    Negative: Zoom gives limited time period for a single meeting code and disconnects after forty minutes, but we can reconnect with the same generated codes for the continuity of the meeting.

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  • Name: Maryam K.
    Job Title: E-Learning Instructor
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Communication with ease

    Date: Oct 01 2020

    Summary: Overall Zoom has the capability to surpass all other communication tools as it provides many unique features at one place which others lacks.

    Positive: Zoom is becoming one of the most used communication tool, specially for E-learning, webinars and business meetings and in response they really provide very secure and reliable communication solution. Zoom can be install and used on any OS without any problems.

    Negative: Web interface is not so attractive and if we click the meeting invitation link in email it redirects to zoom download page instead of starting meeting right away.

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  • Name: Jenny M.
    Job Title: Business Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great platform

    Date: Oct 01 2020

    Summary: Having this platform was vital for me moving my pilates classes online during the pandemic.

    Positive: Easy to use, very easy for clients to connect. I like that clients don't have to make an account to connect with a business.

    Negative: I wish I could embed videos from time to time so my clients can have access to fitness if I'm not available.

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  • Name: Hilda R.
    Job Title: Teacher
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom is good communication tool.

    Date: Sep 28 2020

    Summary: Overall Zoom is good and rich featured communication tool with very powerful basic tools required for any such software. Conducting meetings and taking virtual classes are very good experience provided by Zoom.

    Positive: Zoom have many features which make it well placed among the market of communication tools. Organizing and generating personalized meetings are very simple and secure with the zoom. It also provides basic tools for classroom functions like raise hands, white board, screenshare etc. The audio and video chat function and control of mic by the host works great with Zoom.

    Negative: The limit of 40 mins meeting time in one go is a big con in my view. The other drawback of zoom is it takes lot of internet bandwidth for video calling.

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  • Name: Tracey J.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent Collaboration Tool

    Date: Sep 26 2020

    Summary: Overall, I had a good experience using the features within Zoom and it will be my go to source for virtual business meetings.

    Positive: Video quality and ease of navigation are what makes this tool top of the line. I was able to share screens and present very quickly.

    Negative: I would like to see better directions or tutorials provided after installing the app.

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  • Name: Michelle G.
    Job Title: Human Resources Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Zoom review

    Date: Sep 21 2020

    Summary: Great product! So thankful to have during the COVID-19 pandemic!! Loved being able to see my friends & family regularly!

    Positive: This product saved everyone's sanity during the pandemic. Though many of us had never used this product prior to March 2020, we all became experts by the time summer began! It's great to be able to see your family, friends & colleagues .

    Negative: We've experienced connectivity issues from time to time. Also, with the free version, it often cut our meeting off in the middle of someone speaking! (However, some may consider this a "pro" because it was often times quite funny!)

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