Zoom User Reviews

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  • Name: Aryan Y.
    Job Title: Teacher
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good for taking

    Edited: Dec 02 2020

    Summary: I have used this application for a long time and now I have switched to another.
    It got so much spam and it's not secure now ID login and easy to join other people classes without password direct by link.

    Positive: Easy to connect.
    Lots of people can join together.
    Simple interface with a little bit features.

    Negative: No security.
    Anyone can easily enter your room if the link is shared.
    No good features.
    Other applications are a lot better than this.
    Too costly.

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  • Name: Anonymous (Verified)
    Job Title: Staff Accountant
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Just OK

    Date: Nov 18 2020

    Summary: It was an OK product. Not the worst, but not the best. It is not something I will go to in the future if there are other software apps out there

    Positive: I like the ease of connection to start the meetings, the simplicity to invite others, and the fact it downloaded quickly.

    Negative: I didn't like that the video quality was very grainy.

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  • Name: Anonymous (Verified)
    Job Title: Managing Director
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Ok platform, and they censor

    Date: Aug 04 2020

    Summary: For the masses, it is ok. There are better options out there.
    The company needs to fix their fat-client, and their policies around political censorship.

    Positive: The interface is stable, and you can have lots of users in your meetings, with a good price for a subscription. The free plan also has good options, for the occasional use. There is a fat-client available.

    Negative: - Zoom deleted accounts of people who were critical of the Chinese regime. So censorship of its customers is a major flaw.
    - The user interface is very clunky, and needs a total re-design.
    - The fat-client is buggy, and difficult to use.
    - Customer support failed to reach out to us when we cancelled or subscriptions.

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