Alternatives to Zervicio

Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.

Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

CloudApper Desk, a modern and affordable ticketing application, is designed to help your customers and grow your business. This powerful application streamlines customer service management by providing a powerful dashboard and simplified ticket administration. It also offers the mobility you need for better responsiveness. Capturing and analysing information is crucial for understanding your business. CloudApper Desk allows you to identify common problems, create opportunities to improve your products/services, and strengthen your business. After-sales service is often what defines reputation. CloudApper Desk allows customers to monitor their activities, assign tickets, and receive a quick response from any mobile device. CloudApper Desk makes customer service management easier and more efficient. This information is used for an intuitive dashboard that allows users to see the most recent tickets and the latest replies.

EventManager is the complete solution for companies and organizations looking to improve customer relations and after-sales service. The complete software can be rented and is accessible via the internet (SaaS), or you can also use it in project mode (custom-development). CRM modules - Outlook synchronization, document sharing, collaborative work, surveys, emailing campaigns, business follow-up and event management all available on the same platform. We support our customers in their success and sustainable growth, from prospecting to conquest to loyalty building through multichannel order taking to collection and transfer of accounting. Our technical and functional experts will help you set up a simple, effective and efficient software solution. We offer a global configurable offer that allows you to structure your entire cycle of organizational management.

Flowlens, a cloud-based manufacturing CRM and MRP system for small to medium-sized manufacturers and dealers of equipment and machinery, plants and industrial systems, is available from Flowlens. Flowlens offers you: One place for all your business needs - sales, inventory, purchasing - production and profitability - after-sales service and asset history - CRM / Supplier management - tasks, uploads, email tracking - automatic document creation Flowlens has links to Xero Quickbooks Online, Sage 50, and Kashflow accounts packages. This allows data to be seamlessly transferred without the need for manual rekeying. Customers of Flowlens typically move away from repetitive manual processes, spreadsheets, and hours of effort to save on average one day per week. You can view case studies and a complete demo webinar video on our website. Dealers and manufacturers who are interested in learning more can take advantage of a 2 week free trial, which includes expert assistance. Flowlens offers expert implementation and training programs.

ABRA Gen provides a complete overview of your business with its dozens of modules, and the extensive custom-tailored options for development. Supports business management from business to inventory, production, service provision bookkeeping, reporting and decision-making. ABRA Gen is a flexible system that can be used in any business sector. ABRA Gen is a multi-discipline ERP system that covers all business areas and can be adapted to different business disciplines. It covers everything from CRM to production, after-sales and customer service. ABRA Gen is a single information system that can be used by the entire company. Manage your entire company from one place. ABRA software implements systems in almost every field of business. ABRA Gen ERP can be run in the cloud, so you can work anywhere and anytime. Thanks to an advanced API, the system can be integrated into any open solution.

ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.

AfterSale CRM is a comprehensive application for field service designed to streamline the management Annual Maintenance Contracts, technicians and spare parts. It has features like real-time tracking, dispatching technicians, scheduling efficiently, and managing spare parts inventory. The platform is designed to improve operational efficiency and customer satisfaction through tools that allow seamless coordination between back-office operations and field service teams. AfterSale centralizes service-related data to enable businesses to monitor performance metrics and ensure timely service delivery. It also allows them maintain accurate records of customer interaction and equipment maintenance histories. Keep track of contract information, renewal dates, service history, and other details to ensure timely support for customers. Manage your spare parts inventory efficiently within Aftersale.

We listen to the customer's needs and offer system consulting services to help them find better business solutions. Small and medium-sized businesses can use the BinCRM Customer Relationship and Workflow Management system. BinCRM allows you to measure the effectiveness and satisfaction of your marketing campaigns, improve customer satisfaction, provide prompt after-sales support, and allow you to concentrate on business growth strategies. It connects technology, people, processes, and systems to improve the relationship between your company and your customers. CRM systems allow for quick and easy access to key customer data. BINCRM transforms such data into information that can be used to make informed decisions and ensure customer satisfaction. All-round increase in productivity, revenue, and profitability.

Your complete web solution for managing your business. Dailybiz's many functionalities allow you to customize your management experience to meet all your needs. Daily monitoring and optimization of commercial management. Reduce administrative tasks and increase productivity. Access your dashboard from any browser, anytime and anywhere. Follow customer exchanges. Improve prospecting, monitoring sales opportunities, and managing after-sales services. Increase the efficiency of your sales staff. Multi-channel commerce requires inventory management. Follow all customer regulations. Manage general and analytic accounting, budgets, fixed assets as well as tax packages. Time spent and expenses can be planned and assigned. Analyze the profitability and viability of your projects.

Things5. The IoT platform that is powerful. For OEMs and brands. Things5 platform is designed for customer applications, R&D, and improved after-sales service. It uses analytics data to empower R&D. Connect your products. Domestic appliances. Professional tools. Industrial machinery. Vans and vehicles. Medical instruments. How does it work? All analytics data in one location. Things5 centralizes data from all devices to enable 360deg services. This includes apps, big data analysis tools, reporting, and tools for the service. Ready-to-use platform capabilities. Things5 offers a complete backoffice that allows you to monitor your products and manage your users. Trusted technology. To ensure the highest security standards, we work with industry-leading partners who use cutting-edge technology. We are currently in compliance with OWASP guidelines as well as GDPR requirements. Complete suite of tools. Monitoring of status in real-time. Device activation and mgmt

Smart information is key to leading with smart information. This software includes digital spare parts catalogs, service information system (SIS) and portals. Quanos SIS.one is a new service information system that allows you to digitize and optimize your after-sales services as a manufacturer or operator of machinery and equipment. Quanos SIS.one allows you to link all the relevant information about your machines and plants from their source systems and then present them to everyone via a user-friendly interface. This includes maintenance staff, service technicians, support staff, and customers. Our software for service information systems helps machine manufacturers, equipment and plant operators increase their service business. Our software is used by operators of vehicles, plants, and machines to manage spare parts and maintenance. Quanos SIS.one links all relevant information from the source systems such as ERP, CAD and DMS.

HiveBox™, a company that has the best business experience, encourages customers to share their brand experience with others. We offer customers the opportunity to share their experiences and thoughts with us through our customer-oriented features. This allows us to build strong bonds between brands and consumers. It's easy to connect to your customers through Omni channel, thanks to the HiveBox™ marketplace model. There are no hassles in reaching customers through different channels. All you need is a click to get service. Our Customer Engagement Marketplace model will allow for rapid continuous and fast connectivity channels with your customers, thereby leveraging account management. Your customer will be delighted with the best after-sales service. Intelligent notification systems enable you to engage with customers and get their feedback. Learn about the needs of customers, and then fulfill them. Provide agent engagement. Get 360-degree views and alerts

Zed-Service™, a world-class CRM software for customer service, offers intelligent reporting and an analytics dashboard. Zed-Service™, a service management software that is scalable, allows you to keep up with industry growth. Automate your operations and improve after-sales services. Handle field services and warranty management from one platform. Zed-Service™, is primarily for industries that require after-sales service or repair management. To improve profitability and brand image, processes like on-site service, walk-in service, and Return-to–Bench (RTB), can be streamlined easily.

Allow seamless and profitable services for care and repair. Watch your bottom line grow as you increase customer engagement. Prolong integrates seamlessly into your existing systems, with quick setup and instant benefits. Pilot after-sales ROI to increase product sustainability, ensure a modern post-purchase experience and secure a state of the art post-purchase experience. Prolong is trusted by top brands because we are the best in increasing business value and boosting loyalty. Maintenance services can add up to 15% to your average purchase price. Drive your company towards a circular economic model and extend the life of your products while improving your CSR results. Upgrade the post-purchase experience to increase customer loyalty and retention. Product lifespans will increase, resulting in less waste and more value. Increase your brand's commitment towards sustainability by extending product lifespans and reducing waste.

Extrabat Paysage, an online management tool for landscape professionals, combines a powerful CRM (Customer Relations Management) with the functionalities of an ERP (Enterprise Resource Planning) to provide a complete solution. Extrabat natively integrates supplier catalogues (Betafence and Cupastone, Excelgreen and Loxam). ), imports from both your customer file and your old articles database (Ciel Ebp, Api etc.). A single software suite now integrates accounting, customer relations, after-sales support, agendas, cash register software, and many other functions. Extrabat Paysage Online Solution meets all your needs for prospecting, sales, and management of your maintenance interventions. It also manages production costs and invoices all functions that optimize the performance of your gardener/landscape gardener activity. This allows you to work as efficiently in an office environment as it does in mobile situations.

Okout is a flexible, feature-rich Business Suite that's extremely easy to use and allows businesses to run more efficiently. Okout can be used on any device and is cloud-based. Okout offers many features, including ERP, CRM and Van/Mobile Sales, POS and Self Storage, Document Management and Manufacturing, Rentals and Contracts. Okout is also suitable for various verticals such as Retail, Trading, Distribution and Manufacturing, Real Estate and Hospitality, Construction, Maintenance and After Sales Service. Our IT & Business Consultancy Division provides integrated professional services to clients, focusing on increasing value and minimizing operational and investment risks. Our services are suitable for small businesses and institutions, as well as large conglomerates.

Accounting software is used by most businesses only to comply with regulations. Modern businesses require real-time analytics and data to stay on top of the competition. Traditional tools do not provide integrated solution. You are forced to use multiple tools or excel sheets, which results in duplication of work and waste of time. A solution that allows you to manage every aspect of your business can save you a lot of money and time. TEZ ERP®, a cloud-based business solution, is used by thousands of Traders and Manufacturers to manage their Leads and Orders. It also helps them with Finance, Taxation and Documents.

Nural ASM, a Service Management Software, is a system that manages repair management, inventory, and warranty management. It maintains the day-to-day functioning of an organization's service department. Nural-Service utilizes structured and efficient KPIs for after-sales services to ensure your brand is recognized, acknowledged, and properly serviced.

Confident Control. INControl is the tool that you need to simplify the complex tasks of your workflow. It can be done in one screen with one graph. To ensure efficiency in your workflow, you need to have oversight and control. Tracer's Workflow Solution, INControl, ensures every link in any job workflow process feels completely under control and has the confidence to succeed. Control is the key to efficiency, according to Tracer. Management must have easy access to and control over all jobs, at any stage of the process. Staff should also be able to manage the job. INControl allows for the management of all stages and provides complete control over all processes. Management can quickly access and analyze the job's duration and determine which stages are most productive and which ones are behind schedule. You can also set up notifications to notify everyone when an important job is in danger.

Proginov ERP is the result of over 20 years of management information technology experience. It manages all stages of a product's life, from manufacturing to purchase, stock and statistics management, to marketing and after-sales service. It is designed to meet the needs of all companies, large and small, as well as associations and industries, in terms of both volume and functions. Multi-supplier, product catalogue, concepts of equivalent or substitute items, variations and batch and location management. Registrations, quality control, quality control, registrations, logistics, variants. Technical data sheets, documents, media.

We want to make it easier for consumers and distributors to have a smooth after-sales experience. Intelligent management will optimize the upgrade of your returns and lower your logistics costs. The ease of returning and transparency in the follow-up of each file will ensure that your customers buy with confidence. Revers.io is a platform for distributors and brands that want to use a state of the art solution to manage returns. Your buyers can easily return their products online through an easy-to-use portal. The platform automatically applies your after-sales procedures to every request. Revers.io allows you to transversally process your return files, from store to ecommerce. Finally, you have all the information you need to manage after-sales and make proactive decisions.

Three brilliantly integrated solutions that support your team and delight customers. All incoming messages can be consolidated. Assign conversations to a particular agent or team. You can categorize conversations to make it easier for automation and reporting. A multi-channel solution that works with voice, chat, email, SMS, and social. Integrates with more than 40 partner applications. Accurate forecasting, scheduling, and management. It is powerful, simple-to-use, and affordable. Scalable and optimized to be used in call centers.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

HCL IntelliService, an AI-based services optimization platform, transforms customer service to customer success. The platform supports many connectors that ingests data from customer relationship management, enterprise service management (ESM), emails, and document management systems across multi/hybrid clouds. The AI platform uses advanced technologies like Cognitive Search, Conversational AI Workflow Automation and Augmented Analytics in order to deliver a game-changing experience to customers while providing service agents with sophisticated analytics and tools to reduce resolution time. HCL's AI-driven platform can help you reduce the number of customer support calls and the time it takes to resolve service requests across the entire customer service lifecycle.

Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Helpjuice is a cutting edge knowledge base software that helps businesses consolidate all information on a single platform. Customers can use this web-based service to solve questions, resolve problems, and self-serve. The key features include intelligent instant searching, advanced analytics and visual analytics, content repository and content library, data management, document tag and management, and many other things.

Serviere simplifies the process of service requests by improving communication and streamlining the process. Engineers and managers can collect, analyze and respond in real-time. Customers can track the status of their complaints. Comprehensive solution for efficient service administration.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Whether you want to sell more spare parts, support your parts desk and hotline team. or drive maintenance efficiency, Partium can help with that. Partium is a multi-modal AI-supported Enterprise Part Search. It makes it easy for your users in Maintenance and After sales & Service environments to find parts in spare parts portals, web shops, and maintenance systems. It allows technicians to search by image, text, filter, bill of materials, and tags. Hotline agents can confirm part search results and connect with the users. Partium also offers insights in your users' search behavior. Partium handles millions of spare part searches every month. Caterpillar, Parker, Liebherr, Deutsche Bahn, New Holland, The Home Depot, ENGEL, Wien Energie, and many other companies use Partium to provide not just a great search for their internal employees and customers, but a search that converts at higher rates because of relevancy, accuracy, and ease-of-use.

Best Field Service Management Software company Service CRM has been revolutionizing field service operations across many industries for years. The company is known for its innovative solutions and user-friendly interfaces. This has proven its commitment to streamlining and improving efficiency. Service CRM India incorporates cutting-edge technology and robust features to help businesses manage their field service teams, optimize scheduling and improve customer experiences. This company is a leader in field service management software and remains a pioneer in this ever-evolving market.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

Smarter knowledge management results in better customer experiences and more efficient call center operations. Customers and prospects can be met at the beginning of their journey via the Internet. Customers will feel like experts when they can find answers on their own via any channel and at any time. Customers who contact you will find it easier to reach you with expert knowledge and crucial insights. Smart knowledge management with NICE CXone Expert makes it easy for consumers to find the right self-service answers. Expert is part of the CXone cloud native platform and optimizes your organization’s content to improve customer journeys. Expert starts at Internet search and extends across web pages, bots and digital channels. Your customers will be empowered with the most relevant content to help them succeed in self-service. They will also receive faster, more accurate and reliable agent-assisted answers that are less time-consuming than calls and transfers.

You can work from home, or provide top-notch customer service to your clients. In a world of rapid digital transformation and economic uncertainty, it's more important than ever to manage your company’s knowledge efficiently and sustainably. A solid knowledge base must be available anytime, anywhere and instantly. If your helpdesk cannot adapt to the ever-changing environment and the growth of your company's knowledge, you could put your business's short- and long-term future at risk. Even if you don't face the worst-case scenario, high processing times and low first contact resolution rates will place you at a competitive disadvantage. Remote teams, and working from home, exacerbate the flow of information and the exchange of information.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

Most customers today expect that organizations will offer a self-service experience as part of the customer experience. A solid knowledge management system is the key to a positive, highly effective self service experience. Knowledge Management ensures that the content available via self-service channels are well-written and well-organized, and contain the right information delivered to the correct parties at the right time across all channels and touchpoints. A knowledge management system that is optimized can make self-service channels more effective, reduce the time it takes to resolve issues and create a rewarding customer experience. Data analytics can be used to diagnose and address usability in order to improve self-service processes and the customer experience. By redirecting real-time interactions towards relevant sources of information, transactional support costs can be reduced from dollars to pennies.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.

AnswerGPT™ is the generative AI Answer Engine that will revolutionize your customer service team. It will help you to improve CSAT and support costs, while enabling faster resolutions. Transform your domain enterprise expertise into dynamic answers. By surfacing contextualized information, your team can quickly resolve problems, improve response quality and keep your customers satisfied. Deflect common cases automatically, group similar cases and focus your team on high-value items. AptEdge integrates seamlessly with all your apps. AptEdge integrates with all the apps you use, including knowledge bases, ticketing tools, issue tracking tools CRMs, code repositories and collaboration tools. We have everything covered. Give your sales team an edge. Keep your developers focused on writing code. Help your product teams streamline their product optimization. Empower your agents as instant experts. Get full visibility on trending issues and stay ahead of them.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Pulsedesk automation tools based in artificial intelligence can help you increase the speed of your response and improve customer satisfaction. ChatGPT allows you to instantly adapt your answers based on the situation, while maintaining your company's unique voice. Our platform offers a comprehensive solution to manage customer inquiries, streamline your support process and reduce operational costs. It supports Gmail, client-portals, WhatsApp and live chat. You won't be charged for features that are not necessary. Our helpdesk allows you to keep your support costs down while still providing excellent service. With just a few mouse clicks, you can assign customer queries to support agents. This ensures accountability and ownership of each ticket. Our 360-degree platform allows you to monitor in real time who is working on which query and its status. This will allow you to make informed decisions.

The future of customer communications. Intelligent customer communication center for live and automatic interactions. Your customers should be at the forefront. Customers can communicate with you whenever and wherever they want. Each customer is welcome. CommBox's powerful platform allows you to increase your availability and offer customers AI-powered, automated customer services. CommBox's state-of-the-art lead generation and sales tools will help you convert more leads into customers quickly. All customer communications can be handled by one robust omnichannel platform powered with AI. Your customers can have an omnichannel experience through any channel they choose, including WhatsApp, SMS, chat and social media. All communications are managed efficiently through one smart mailbox.

Take your knowledge base beyond the traditional limits. EV Self Help is our employee self-service solution that allows you to easily capture, deliver, and measure knowledge. Natural language processing (NLP), contextualization, and other features will give your users a dynamic and engaging way to use knowledge to help them. Our employee self service software features a drag and drop design studio which allows you to quickly and easily create Q&A decision tree. EasyVista Self Help lets you upload documents and multimedia such as videos or pictures for a more engaging experience. Users can then solve problems themselves. Quickstart allows subject matter experts (SMEs) to capture existing knowledge by automatically transforming Word and Excel documents in guided knowledge procedures and FAQs.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.