HCL IntelliService Description
HCL IntelliService, an AI-based services optimization platform, transforms customer service to customer success. The platform supports many connectors that ingests data from customer relationship management, enterprise service management (ESM), emails, and document management systems across multi/hybrid clouds. The AI platform uses advanced technologies like Cognitive Search, Conversational AI Workflow Automation and Augmented Analytics in order to deliver a game-changing experience to customers while providing service agents with sophisticated analytics and tools to reduce resolution time. HCL's AI-driven platform can help you reduce the number of customer support calls and the time it takes to resolve service requests across the entire customer service lifecycle.
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