Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HiveBox™ leverages top-notch business practices to facilitate customer interaction and enhance the sharing of experiences associated with various brands. By incorporating distinctive customer-focused features, we empower users to consolidate their insights and experiences in one location, fostering a robust connection between brands and their audience. Our expansive marketplace model, developed by HiveBox™, simplifies the process of engaging with customers across multiple channels, eliminating the complications of reaching out physically. With just a click, our services become accessible, ensuring that businesses can maintain swift and ongoing communication with consumers, which in turn optimizes account management and boosts customer satisfaction. Delivering an exceptional ‘after-sales service’ experience is paramount, and we actively encourage customer feedback through an intelligent notification system to better comprehend and meet their needs. Additionally, our model provides opportunities for agent engagement while offering a comprehensive overview and timely alerts to enhance overall customer relations. This comprehensive approach ultimately secures a lasting bond between brands and consumers, ensuring that both parties thrive in their interactions.
Description
Zervicio.com provides a cloud-based platform designed for After Sales Service, allowing businesses to streamline their customer support operations. This innovative solution connects customers directly with service teams, ensuring that customers, agents, and service managers can communicate effortlessly from any location at any time. As a comprehensive after-sales service tool, Zervicio empowers users to efficiently oversee and monitor service requests and complaints. While providing excellent customer service can be costly and challenging due to the need to manage individual schedules and team dynamics, Zervicio transforms your aspirations into reality by offering tailored service experiences to your clientele. With the ability to make swift decisions regarding service tickets, service managers can promptly guide their field teams to address issues effectively. Furthermore, Zervicio boasts an advanced Knowledge Repository, enabling users to deploy, educate, and cultivate knowledge and expertise. The Service Cloud can be accessed conveniently from any remote location, enhancing flexibility and responsiveness in service management. Consequently, Zervicio not only simplifies the after-sales process but also enhances the overall customer experience.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$50 per year
Free Trial
Free Version
Pricing Details
$20.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hivebox Solutions
Country
India
Website
www.hivebox.in
Vendor Details
Company Name
Manage Smart Solutions
Country
India
Website
www.zervicio.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management