Alternatives to Verba Recording System

The GRC software you've been looking for: Onspring. A flexible, no-code, cloud-based platform, ranked #1 in GRC delivery for 5 years running. Easily manage and share information for risk-based decision-making, monitor risk evaluations and remediation results in real-time, and create reports with with KPIs and single-clicks into details. Whether leaving an existing platform or implementing GRC software for the first time, Onspring has the technology, transparency, and service-minded approach you need to achieve your goals rapidly. Our ready-made product products are designed to get you going as fast as 30 days. SOC, SOX, NIST, ISO, CMMC, NERC, HIPAA, PCI, GDPR, CCPA - name any regulation, framework, or standard, and you can capture, test, and report on controls and then activate remediation of risk findings. Onspring customers love the no-code platform because they can make changes on the fly and build new workflows or reports in minutes, all on their own without the need for IT or developers. When you need nimble, flexible, and fast, Onspring is the best software option on the market.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

6clicks makes it easy to implement your risk management program or achieve compliance for ISO 27001, SOC2, PCI-DSS PCI, HIPAA, NIST and FedRamp. Hundreds of companies rely on 6clicks for setting up and automating their risk and compliance program and streamlining audit, vendor risk assessment and incident and risk management. Import standards, laws, templates, or regulations from our massive library of content, use AI features to automate manual processes, and integrate 6clicks into over 3,000 apps that you already know and love. 6clicks is a powerful tool for all types of businesses. It's also used by advisors, with a white label and world-class partner program. 6clicks, founded in 2019, has offices in the United States of America, United Kingdom, India, and Australia.

Risk management is best done in a fluid and powerful way. Your decisions today can help you mitigate the risks that you might face tomorrow. SAI360 is a cloud-first software that combines modern ethics and compliance content to help organizations navigate risk in a flexible and agile way. All the best in intelligent solutions and global expertise in one platform. Configurability of solution, extensible data model with configurable interface/forms, fields and relationships to extend solutions. Process modeling: Modify or create new processes to automate, streamline, and reduce risk, compliance, audit, and other activities. Data visualization and analysis. Many pre-configured dashboards that are easy to set up allow you to visualize and analyze data. Learning and best practices content - Preloaded frameworks, control library and regulatory content, along with values-based ethics, compliance learning content. Integration framework with APIs, and other protocols.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Record every call and turn customer interactions into a treasure trove of highly useful data. You can be sure that all calls are captured and that compliance is easy. Search hundreds of hours of calls quickly to find compliance, settle disputes and reduce risk. Connect your customer's voice to key business goals. All calls, every time. Never miss a call. Don't allow customer interaction data to slip through the cracks. Make sure you have a complete picture of your customers and the operations of your contact center. Keep your fingers crossed for technical issues. Minimize downtime. A safety net is an essential safety net. Monitor call center infrastructure automatically Receive instant alerts about potential problems. Problems can be addressed before you miss a call. Automated organization of call data. Transform mountains of call data into easily categorized information. The powerful metadata tagging capabilities automatically identify call data and organize it.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

The VGS Vault allows users to securely store their tokenized data. This secures your most sensitive data. There is nothing to be stolen in the event of a breach. It's impossible to hack what isn't there. VGS is the modern approach in data security. Our SaaS solution allows you to interact with sensitive and regulated data while avoiding the responsibility of protecting it. You can see the interactive example of how VGS transforms data. You can choose to hide or show data by choosing Reveal or Redact. VGS can help you, whether you're a startup looking for best-in-class security or an established company seeking to eliminate compliance as a barrier to new business. VGS assumes the responsibility of protecting your data, eliminating any risk of data breaches, and reducing compliance overhead. VGS layers protection on the systems for companies that prefer to vault their data. This prevents unauthorized access and leakage.

This cost-effective, reliable, multi-channel interaction/call record application is designed for mission-critical public safety communications. Capture911 stores data from multiple sources, and allows for quick retrieval to playback of a single incident. This NextGen solution is flexible enough to be adapted to your company's needs. It is NG911 compliant and P25 compatible. Capture911 records 100% every call and radio transaction, including all metadata (time, date, ANI and ALI), radio ID, alias and Talkgroup ID, text and video, GIS data and vehicle telemetry data. TTY/TTD, CAD screens, IDs, incident reports and more. The system meets all current and future mandates for recording, storing and transmitting all interactions. Capture911 allows for digital incident reconstruction using virtual chronological recreation. It also provides an interface that is easy to use for effective investigative analysis.

Compass IT Compliance guides your business through the complex terrains of cybersecurity and compliance. Our expertise ensures that you stay on track, protecting your innovations, and accelerating your path to success. Cybercriminals are becoming more sophisticated and using more diverse tactics. Business managers cannot rely on standard solutions like antivirus software and firewalls to provide adequate protection. Our team can help you identify solutions that will reduce your risks and comply with industry-specific regulations when you partner with us.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

Revcord's mission, through our multimedia communication and recording services, is to empower businesses and mission-critical organisations. Our solutions are used by law enforcement, maritime, military, space exploration and maritime security. The Revcord IQ3 Enterprise platform, the next generation of software for inspections, interviews and investigations is Revcord IQ3. IQ3 facilitates collaboration and reduces expenses. It also mitigates risk for all parties. Revcord offers simple, cost-effective, and practical voice logging options. It also provides state-of the-art integrated multimedia recording that addresses liability and compliance concerns.

Centraleyes provides organizations with unparalleled capabilities to achieve and sustain cyber resilience, compliance and compliance through a single pane. Our solutions can quantify, mitigate, and visualize cyber risks. This saves time and resources, so you can concentrate on what is really important: Business success. Cyber attacks are increasing in complexity and number every year, affecting all industries. Cyber risk management and compliance management are critical to protecting organizations from financial, repeated and legal damage. Cyber defense is only possible when you can analyze, quantify, and mitigate internal risk while also complying with applicable standards and regulations. Inefficient solutions such as spreadsheets and outdated GRC systems make it difficult for cyber teams to effectively defend their organizations.

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

Scale up your risk and security functions to be able to operate with confidence. Global threats continue to evolve, posing new and unexpected risks for people and organizations. OneTrust Tech Risk and Compliance helps your organization and supply chains to be resilient in the face continuous cyber threats and global crises. Manage increasingly complex regulations, compliance requirements, and security frameworks with a unified platform that prioritizes and manages risk. Manage first- or third party risk using your chosen method. Centralize policy creation with embedded collaboration and business intelligence capabilities. Automate evidence gathering and manage GRC tasks within the business.

Blueprint is the engine behind your digital transformation. Blueprint integrates directly with your RPA tool and accelerates transformation activities by providing a better method to capture, design. govern, and manage high quality business processes. It can also migrate entire RPA bot portfolios. This eliminates many of those challenges associated with scaling RPA enterprise-wide. It allows you to execute at speed and drive greater ROI. You can quickly capture and record all process information in one central database. This allows you to quickly identify both existing processes and areas for improvement. You can map the flow of work between people, systems, and add any dependencies, controls or regulations.

Software that helps companies to identify, prevent, and control the risks of money laundering and terrorist financing. Pirani AML Suite can segment clients based upon similar transactional behavior and monitor operations that may seem suspicious. It also allows it to detect fraud or money laundering in real time by monitoring any financial transaction that is made in any transactional channel. Your company can be exposed to money laundering and terrorist financing if you have controls in place. Request a tour of our solution to learn more about how we can help you. Compliance with regulations and other circulars relating to the implementation of a LAFT-related risk system. To determine the integrity of the data, the client must first identify the data. The client's information on a single screen to allow for analysis of the alerts.

Secure compliance and cybersecurity are simplified with the platform that is highly rated by customers.

Innovative financial crime risk assessments that protect your business. Financial crime compliance programs must include risk assessments. Arctic Intelligence offers an enterprise-wide risk assessment solution that can assess your business' vulnerabilities according to global regulations and FATF guidelines. Our solutions are able to address many problems by providing data-driven, defendable results and quickly creating a program that is tailored to each organisation. Our technology can calculate and present firm-wide risk profiles. This allows us to identify and highlight high risk areas, and help us to address any weaknesses. Real-time reporting provides accurate, consistent, and reliable results for both individual business units and the entire organisation.

CIMCON Software reduces the operational risks associated with EUC files. Non-compliance, cyber risks, and fraud are all possible risks. EUCs can include models, spreadsheets, Access databases, scripted apps using VBScript and R, Python, and self-service analytics tools like Tableau and QlikView. End-user computing applications (EUCs), such as Excel spreadsheets or scripts, are a key component of banks' day-to-day operations. They allow users to quickly react to changes in market conditions and regulations. They are essential for financial modeling, accounting, and compliance with regulatory requirements. CIMCON Software provides solutions to create an inventory of all EUCs within your organization, identify critical files, detect errors, provide a visual map showing data dependencies, and provide ongoing monitoring and control over your most important EUCs.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

We believe that you should be able record and listen to your calls in the way you want. Our RECITE recording software offers 80 widgets and dashboards that can be customized, 100 replay permission levels and 8 recording modalities. It also includes 50 canned and modifiable reporting options, 4 types of storage support, and 4 types for storage. Screen recording of the agent's desktop is synchronized with the audio recording. This gives a complete view of customer interaction. Quality Management tool to manage quality assurance and employee performance. It also helps to ensure compliance with corporate procedures and maximize staff productivity. Administrators, supervisors, and agents can view real-time metrics with the customizable Dashboards tool. Web-based storage and retrieval allows for secure, easy sharing of files via email (.WAV) format.

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

It is a powerful and easy-to-use Mac audio recorder that can easily record sounds and music from any website, application, or VoIP conversation. It can also record from multiple applications at once. You can also edit audio clips directly from the interface using the built-in audio editor. iEasyRecorder – audio recording software makes it easy to record music on your macOS. You can record audio from YouTube videos or podcasts by clicking on the record button. It will save the audio as high-quality MP3, AAC, or M4A files. Record audio from any app, including Spotify, iTunes FireFox Safari, Chrome QuickTime Player, VLC and FireFox. It supports VoIP call recording and can record sounds from voice chat programs such as Skype, iChat or FaceTime. It seamlessly integrates with online radio sites like Lastfm, GrooveShark iTunes and Radio. It can easily be integrated into existing VoIP apps.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

You can transform your contact center with a robust and scalable call recording platform. What doesn't get measured, doesn't get better. Managers have direct access to replay, grade, and supervise calls. This allows them to see what's going on on the floor and how employees interact with customers. You can quickly identify what is working well and then use that information to fix what isn't. You can sample calls and grade and analyze them to ensure superior quality control. SonicView allows you to review conversations and create a Quality Control program. You can also grade individual calls with our recording software, which helps you provide training and assessment for your agents. You can stop recording during sensitive information exchanges, erase parts of the recording that contain sensitive information, mark sensitive recordings as sensitive and make them "unqueriable" to maintain PCI compliance.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

ASC's advanced solutions allow users to improve their service quality, protect assets, and respond optimally in emergency situations. These kinds of challenges are part of the daily business of companies and public safety agencies. ASC is there to help them capture communication streams and to organize this flood of data into useful information that increases productivity and reduces costs. ASC is a global leader in software for omni-channel recording, quality control and analytics. All enterprises needing to record, including financial institutions, public safety agencies, and contact centers. We can record, analyze, and evaluate interactions across all media including fixed and mobile voice, chat, screen, video, and SMS as well as Microsoft Teams Meetings.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

Tollring's actionable Intelligence will help you transform the customer experience and increase productivity. You'll have the information you need for success with options such as call recording with AI analysis, call analytics, or collaboration analytics. Make decisions that will drive sales and transform the customer experience. Tollring gives you a complete view of all your business communication. This includes call recordings and collaboration data. You can identify trends, measure performance and drive business success on a high-level, and dig deep into the conversations that are important. Unlock opportunities within your communication platform. Our industry-leading solution for call recording ensures that each call is not only recorded and stored securely but also leverages the power AI to provide deep insights and deliver value now and in the future.

PhoneCall is a powerful cloud-based contact center platform that scales seamlessly to meet the needs of telemarketing and lead generation businesses. All-in-one software includes an AI-driven Intelligent Dialer and 3 years of recording storage, text-to-speech technology, click-to-talk, and even a 1-Click compliance feature to ensure your business runs smoothly. Owners and business managers will never be far from their operations with multi-device capabilities. The entire platform can even go mobile on iOS or Android devices.

It is difficult and constantly changing to balance the goals of both the business and the customers. To enable organizations to provide consistent, high-quality service while remaining efficient and profitable. Enghouse Interactive offers a variety of workforce optimization tools, including call and screen recording, speech analysis, workforce management, performance metrics and score cards, cost analysis, and reporting tools. These tools are highly scalable and modular, allowing you to choose the level that best suits your needs for continuous performance improvement. A strong brand reputation is built by providing high-quality customer services. In our recent survey 60% of respondents stated that they would not do business with a brand if they received poor customer service. Businesses should focus their efforts on providing superior customer service.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Cistera has mastered complex tasks by making them seem simple. The Cistera Suite allows you to manage all IP telephony applications from one place. All user levels can access the same powerful, yet intuitive portal from multiple locations. Cistera has a global client list that includes all verticals, including education, energy and events, finance, government, health care, and many others. We can work with any medium-sized enterprise that wants to provide exceptional service, enforce compliance, and deliver financial and/or physical protection. Cistera Suite, which includes call recording and emergency alert software allows organizations to listen better. Our solutions are compatible with all major platforms, including LMR connectivity and UC networks. This allows you to see the entire organization. All interactions can feed live data dashboards that allow for call analytics compatible across all devices.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

ZenGRC by Reciprocity provides enterprise-grade security solutions for compliance and risk management. ZenGRC is trusted by some of the most prominent companies in the world, such as Walmart, GitHub and airbnb. It offers businesses efficient control tracking and testing, enforcement, and enforcement. It includes a system-of-record to ensure compliance, risk assessment and streamline workflow.

Compliance reporting for IBM i shouldn't be the most difficult part of compliance. You can simplify the task of generating reports across all your iSeries systems. Compliance Monitor consolidates audit data and security data from multiple systems to create a single report that saves your shop time, money, and both time. Auditors can get the information they need without having to develop their own reporting applications. You can display and define the data exactly how auditors need it with a simple web interface and flexible filters. Our compliance monitoring software can turn large amounts of IBM i data into useful reports that can help system administrators find ways to improve security. You can retrieve and store the audit data that you need, while also saving space. Compliance Monitor's log aggregate architecture allows audit journal data can be retrieved and stored in a compressed state on a central consolidator.

Fastpath's cloud based access orchestration allows organizations to manage, automate, and streamline identity, access governance and data and configuration updates - efficiently and effectively. Our intuitive cloud platform integrates GRC and identity governance into a sophisticated, yet easy-to use solution. Automate, control and monitor access to applications, data records and individual data records, all without effort. Fastpath's platform has been designed by auditors, who understand the complexity involved in securing access to business applications. We created a solution to reduce the time, costs and complexity of audit processes and reporting in order to prove compliance.

Pathlock has transformed the market through a series strategic mergers and acquisitions. Pathlock is changing the way enterprises protect their customer and financial data. Pathlock's access orchestration software supports companies in their quest to Zero Trust by alerting them to violations and taking steps to prevent loss. Pathlock allows enterprises to manage all aspects related to access governance from one platform. This includes user provisioning and temporary elevation, ongoing User Access Review, internal control testing, continuous monitoring, audit preparation and reporting, as well as user testing and continuous controls monitoring. Pathlock monitors and synthesizes real user activity across all enterprise apps where sensitive activities or data are concentrated, unlike traditional security, risk, and audit systems. It identifies actual violations and not theoretical possibilities. All lines of defense work together to make informed decision with Pathlock as their hub.