Alternatives to The Reporting Engine

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

SAFIO Solutions, a cloud-based forecasting software solution for inventory optimizing, delivers a comprehensive platform that provides insight, efficiency, and analytics to help make strategic decisions for improved operational performance. SAFIO Solutions uses a proprietary Sales Analysis & Forecasting tool to integrate client data into a single, user-friendly interface. It is intuitive to the information a planner requires to make efficient and impactful decisions because it was created by a planner. Get the analytics and reporting you need to identify emerging trends, opportunities, and liabilities and take action to achieve your goals. You can forecast easily, efficiently, and accurately with confidence. You can use it on any device, at home or at work, and wherever you are.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

CallMonitor was created for managers, supervisors, and business owners who employ mobile call operators. CallMonitor is a call monitoring tool that can help you monitor your business' productivity and keep you informed. It provides valuable insight and interesting statistics about company phone calls. CallMonitor can be downloaded to the phones of your employees and call monitoring can start. You will have direct access via your web browser, to call logs, call statistics, performance, and call logs for each employee. A customer database will also allow you to see customer call patterns. CallMonitor lets you view the entire call history and call logs of your employees. CallMonitor provides a wide range statistics that will help you manage your call center. CallMonitor allows you to listen to every call made by your operators using a high-quality call recorder app.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

Solutions for the Smart Factory. A sophisticated solution to monitor and control assets and workers in industrial environments. In-Store Behavior Analytics. RetailerIN is an advanced in-store analytics solution, able to measure and analyse in real-time and with high precision how shoppers move and interact with products in a physical store, and to turn such data into actionable KPIs for store and marketing managers to improve processes and optimise store's profitability.Interactive Dashboard Data at your fingertips. Visual analytics made simple, to support the day-to-day management of the store(s), and monitor the impact on interventions aimed at optimizing operation, improving commercial performance, and overall customer experience. Analytics Report. Knowledge in your inbox Automatically generated reports that include actionable KPIs, insight into the performance of your store(s), and insight on how they are performing. Analyse of trends and the impact of external factors.

PBXMate is for VoIP solution providers, developers, and operators. It also helps organizations to eliminate echo and noise from their phone calls. PBXMate can be used as a software product without any hardware modifications. PBXMate features advanced noise reduction and server-side echo cancelling algorithms. PBXMate monitors network quality and alerts you when calls drop in quality. SoliCall's PBXMate is easily integrated into any network that supports the common SIP standard. PBXMate's plug and play technology allows you to start cleaning calls in a matter of minutes. PBXMate provides real-time statistics about calls in progress as well as aggregate statistics on all calls processed. This information can be used to understand the improvements made by PBXMate, as well as to gain control over and insight into call quality parameters.

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Cisco Unified Contact Center Express is a secure, accessible, and sophisticated contact center software system for up to 400 agents. It also includes interactive voice response (IVR), ports, and is easy to deploy and maintain. This omnichannel solution is perfect for small and medium-sized contact centers. This intuitive supervisor desktop and contact center agent supports API for customizing and centralizing daily tools and applications in a single workspace application. Customers can provide feedback via post-call IVR, email, or web intercept surveys. Supervisors can gain actionable insight on agent performance and areas that need improvement. You can communicate with customers via a single intuitive contact center agent desktop. This includes outbound IVR, inbound voice, and digital channels. This flexible and agile approach streamlines the management across the enterprise of customer's software licenses.

Unify communications and contact centre solutions into one, optimized, and remote-friendly experience. You can deploy with minimal onboarding. Integrate with your existing communication and productivity applications. Data is easy to query, export, and automate using a low-code/no-code interface. Every channel can be used to measure and record service interactions. We are built for custom data reporting, analytics, and measuring your ROI right from the beginning. Superior customer experiences are possible through AI-supported decision making and automated workflows. Agent engagement and development can be encouraged with AI-driven self-coaching and integrated performance management. Our modern interface will help you gain insights and efficiency across your organization. Our modern interface allows us to scale quickly to meet spikes of demand. Join our network of experts who are changing the future of call center technology.

It is hard work to run a library. WhoFi automates tasks that can take your attention away from the patrons. Libraries and other community hubs go beyond the buildings they are located in. Libraries are places of learning, professional development and safe spaces. They also protect community connections. Modern community centers are committed to keeping the WiFi running smoothly and funding it. For board reporting, grant proposals, improving patron experience, and other purposes, accurate numbers about WiFi usage are required. To improve your community space, quantify and qualify WiFi data. These insights, such as patron dwell times, session counts, new vs. returns rates, and advocacy communications, are used in strategic planning, day to day decision-making, programming enhancements, and advocacy communications. All of these insights are provided in a way that respects and maintains patron privacy, and all privacy laws.

White Cup BI, a distributor-focused business intelligence software, integrates seamlessly with your ERP system to quickly extract data. It helps you spot customer performance trends and uncovers sales opportunities.

Visually summarize your business performance, monitor your operations effectively, identify trends, and find new business opportunities. Anyone can create dashboards or reports with stunning data visualization. The data entry function increases the efficiency of updating real time data. Reduced deployment and integration time, as well as lower maintenance and operation costs. IT can quickly and easily customize reporting systems using open APIs. With three reporting design modes, drag and drop ease and three reporting design modes, anyone can create impressive dashboards and reports in a matter of minutes. All major databases supported. You can quickly combine data from multiple sources to create a comprehensive analysis. You can create HTML5 charts in 19 categories, and more than 50 styles. These HTML5 charts are customizable with cool 3D effects and dynamic effects. Rich controls make it easy for you to input large amounts of data via forms. They also have thoughtful functions like data validation and temporary storage.

Quvu is a fully cloud-based, innovative contact centre management system. Our technology is self-built and empowers businesses to transform the way they handle customer contact, analyse performance, and improve agent productivity. Quvu offers tangible benefits to call centers of all sizes by incorporating Predictive and Preview dialling, our advanced iQ wallboard, Real-Time Customisable Statistic, Ofcom & TPS Compliance, and many other intelligent features. Everything you need to manage your operation is accessible through a user-friendly web interface that can be accessed from any web browser. Quvu is a powerful tool that allows you to reach more customers and prospects, conduct market research, and ensure customer retention. It also provides valuable insights that can be used to improve your performance.

Evisions Argos provides the insight you need to make better informed decisions. Argos is a flexible, powerful and easy-to-use reporting tool that helps universities and colleges work better. It was developed by higher education professionals. In real-time, view student, departmental, and institutional data. Interactive dashboards and reports provide insight at a glance, and improve visibility throughout your institution. You can also use the Data Dictionary and Library of Objects to schedule reports and emails. Insert, update, delete. Argos' CO-OP user group can speed up implementation and lower total cost of ownership. It includes an online library with pre-designed reports as well as DataBlocks. It encourages collaboration by bringing together higher education professionals who have similar reporting responsibilities and experience.

An integrated platform for managing people, organizations and teams. We have the right tools and technology to help people align their results with those of companies. All the information you need to reach your goals in one place. You can use each solution separately or in combination. Fully automated system to maximize results. Effective targets and indicators will help you make more assertive decisions. Your team's performance can be improved and skills assessed. Structured and transparent processes to calculate variable remuneration. You will manage training and keep track of the development of your team.

Your business generates many data every day. This data can be invaluable if it is used correctly. This strategic information, when gathered together, opens up a vast array of possibilities. DigDash is a trusted partner in business intelligence. We can help you to exploit your data and improve your performance today. DigDash is there for you, from design to deployment, and all questions to development, in a close partnership. DigDash's DNA is flexible. We are committed to continuous improvement. Our software is easy to use at all levels. This software is a market leader. Our tool adapts to any business' operational vision. Your managers can make rational decisions by having real-time visibility of all your activities, including marketing, finance, sales, and HR.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

Every business can now access easy-to-understand business intelligence. There is no coding, integration, or building complex dashboards. It's ready to use! All your insights in one dashboard. This pre-built dashboard combines all your marketing reports and insights into one place. It offers one unit of measurement that places all platforms on a common scale, so you can easily see which channels and activities are performing well. It is mobile, tablet, and desktop-ready. Turnkey Intelligence's simplified dashboard takes the complexity out your business metrics. You can access easy-to-understand insights and take the guesswork out of business metrics. Turnkey Intelligence was designed to bring together business users and marketing professionals. It takes only seconds to see what's working and what's not. In minutes, our easy-to-use platform is up and running. No programming or technical knowledge required. All your business data, insights, marketing campaigns, and other information can be viewed on one dashboard.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

The CenterMaster platform can be scaled to fit your needs, whether you have a dedicated team of employees or an enterprise solution. AcuCall's Reporting Services, which are not limited to the standard or canned reports that CenterMaster provides, provide the data you need in order to drive results. We know the importance of accurate and timely data to adjust business processes and measure performance. CenterMaster cloud allows you to route inbound calls to qualified agents around the world. CenterMaster can connect customers to the right agent and department, regardless of whether they are located in one or multiple locations. This creates positive customer experiences. AcuCall's Professional Services team is able to facilitate integrations with third party applications and tools so agents are able to seamlessly navigate workflows and serve customers efficiently and effectively.

Customers and members can call to speak to a live person when they need immediate assistance. IQService is a solution community banks and credit unions use for automating, tracking, and documenting customer interactions from both the branch and the contact center. IQService is a memory resident toolbar which allows you to access each feature in just a few mouse clicks. This software is extremely easy to use, according to our customers. It is non-intrusive to the call process but allows branch associates and contact center staff to quickly answer complex customer questions. NO Clicks allows you to view a comprehensive view of customer balances, service and overall relationship. It's right there on the toolbar. IQService is a core banking system integration provider. You may be using Finastra, Jack Henry, FIS or FIS. IQService integrates into the core banking application to automate the call research process and document every inbound call.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

NeXorce Enterprise Suite tracks the heartbeat of the call centre. Combine historical and real-time data from different Contact Center applications to create the one-stop reporting tool managers and agents are looking for. NeXorce provides comprehensive real-time call center reporting. You can publish your information to a dashboard or web report, tablet, smartphone, or desktop. Stay connected via email, SMS text, notifications, and web reports delivered directly to your smartphone. Large format displays can display real-time metrics, statistics, and messages. Display real-time information via wireless URL or network connection

TCN Operator is a collection all-in-one call center tool that seamlessly integrates with other tools. TCN's cloud-based platform is flexible enough to meet all your call center requirements. TCN's call centre software supports billions in consumer and agent interactions every year. All call center communication channels can be managed from one place. Your agents will have a single experience and can communicate with customers via any medium they choose. You can offer a variety of communication channels and let customers choose which one they prefer. Your call center will be able to meet all compliance regulations if it is equipped with the right tools. It is crucial to protect your call center's sensitive information and that of your customers. Automating and streamlining call center procedures is a way to comply with compliance regulations like TCPA, HIPAA and FDCPA. Without proper data protection, you could face difficult obstacles down the line.

Unify your data. You can create beautiful, insightful reports and presentations that will help your business compete, thrive, and grow. Accelerate campaign optimization, lead generation and conversion for each sales and service location. Your advertisers will be delighted and your analytics team will not be burdened. Our customizable dashboards and reports make cold data engaging. Automation can reduce marketing data chaos. Securely collect, harmonize and store data. NinjaCat is powered with a transformational data engine that enables unified digital marketing analytics, automated reports, and campaign optimization. Digital marketing data is becoming more critical and difficult to manage. It is scattered across many channels and platforms with their own analytics features, making a holistic view of digital market performance difficult.

Maqsam offers cutting-edge business communication solutions that combine advanced intelligence with contact center innovation. These solutions will transform your CX interactions to accelerate business growth. Local numbers in more than 200 cities will help you reach customers wherever they are. Our cutting-edge analytics will help you unlock your potential and provide the insights that you need to make informed choices. Native integrations are available with the leading CRMs and Helpdesks to help you integrate your software stack, and ensure smooth sales and customer service operations. Maqsam allows support and sales teams to automate repetitive tasks and increase efficiency. This will drive revenue growth through multiple communication channels, including voice calls, WhatsApp and more. We help companies expand their market reach and establish local presence by providing local numbers in over 200 cities.

Access to information across your organization is essential. If your contract officer isn't there, you will need contract details. To make adjustments, you need to know the productivity and cost values. Information is urgently needed. Performance and cost are being scrutinized like never before. xpdReports provides real-time tools for managing both. All of this, all in one powerful interface. xpdReports gives you instant and accurate results. Real-time reports with earned value management features. Labor and expense distribution reports monitor the internal economy. Reports comparing actual and budgeted hours. Reports with subjective "percent complete", providing third dimension reporting. Report your organization's true value easily. Give accurate project reports to your customers. Transfer data easily to Excel, MS Project, and QuickBooks.

KSS Call Manager's core is a call processor that logs every call. This data can be presented in a variety of reports or on-screen statistics to help your organization become more productive. Wallboards that are motivational can be used to present call data and other business information. Automated dialling and answering calls can be done directly from your computer screen. Caller information is available before you answer the phone. One click access to business data, applications, and call information. It is essential to be able to record a phone call. However, it is equally important to have a search and playback system that works. You can search for calls by date, time & extension, or callers number using the KSS call replay. You can add keywords and notes to a call by using the Notes facility. This makes it easier to find calls. Call recording is an essential part of any organisation.

Shopventory's proprietary analytics platform, Thrive Metrics®, provides actionable insights and recommendations for thousands businesses around the world. Shopventory®, developed and designed Thrive Metrics in order to meet the needs and requirements of its clients for real-time business metrics analysis, reporting, and integration seamlessly into their day-today operations. Shopventory, through the Thrive Metrics platform is committed to helping businesses run successful and healthy business operations. This includes integrated management intelligence reporting from all sales, financial, inventory and customer management channels.

We are committed to providing Restaurant Chains with the best technology resources. This is essential to streamline operations and meet growing customer demands. Our Supervisor Module will help you identify opportunities to improve customer service and keep you informed about your business processes. You can take full control of your business operations through monitoring your agents, inventory, analytics, and more. The system can be tailored to your specific needs. Our sophisticated phone router reduces wait times and improves customer service. Calls can be sorted, managed and distributed to an agent. All features are customizable. Our VoIP Softphone software allows you to replicate the functionality of your desk phone right on your screen. It includes all the necessary features, including call transfer, hold, multiple lines, voicemail, and call transfer. The server allows you to manage your team's communications easily.

Syteg SSP cloud phone center offers advanced software to increase customer satisfaction and lower your business expenses. We offer a wide range services that can be used to help any business grow. Flexible pricing and reasonable prices will allow you to manage your call center efficiency while increasing your business's performance. Consider how many calls you make each week to determine the best pricing plan for your company. Inbound and outbound customer service are two types of support that you can provide to your client via telephone. Inbound call - this is the stage in which a customer calls and an operator attends to their needs. He answers his questions, provides information, etc. Outbound call – This stage is when a call center operator calls the customer to update him on progress or inform him about any changes, innovations, or policy updates.

Over 40 years, we have built our analytics machine and worked with countless clients. We are constantly improving our approach to the modern enterprise. This means that you can see the future and have access to all data. The goal is simple. To enable informed decision-making and help you drive business results. Accessible data is the key to a sophisticated data strategy. How you see your data, its trends and patterns, will determine how useful it is. You can empower your organization to make strategic decisions by using real-time, personalized, and self-service dashboards that bring this data to life. You don't have to rely on gut feelings, or worse, bury yourself in ambiguity. Your entire company can organize around the same information, and grow with exceptional visualization and reporting.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Kunnect offers high-quality hosted call center software that will help you run your business smoothly. Kunnect is the best Hosted Call Center Software on the market today. Our Amazon cloud-based solution covers all your call center software needs and telecommunications requirements anywhere on the planet. Kunnect's XVP – Hosted Call Center Solution is an affordable and simple to use predictive dialer that integrates CRM scripting. This allows customers to be more productive, reduce operational costs, improve customer satisfaction, and increase productivity. Our solution is used worldwide in call centers and empowers at-home agents. Kunnect's cloud-based predictive dialing system supports structured, automated right party contact. This will ensure that you keep your promises to customers and keep in touch. Predictive dialing and preview dialing modes are available for greater flexibility and productivity. Post-call actions such as printing invoices or lead sheets.

eQstats, a global software development company, provides advanced, easy-to-use systems that allow large and complex organizations to manage their quality and risks. eQstats ensures that accreditation and certification are easy and risk-free by using automated reporting, integrated data and data measurement, and data compliance tools. Innovative end-to-end solution that addresses governance, risk, and compliance. eQstats software improves healthcare outcomes by reducing costs. eQstats patent does much more than just produce data. It interprets the data, acting as a data analyst and providing context interpretation. eQstats generates a detailed report that includes data interpretation and allows you to compare your company's performance with peers in the industry.

Affordable outbound and inbound cloud phone calls. Power dialer and telephone answering software empower sales teams and call centres. Friendly, human support is provided. You can take control of your inbound calls with all-in-one software that allows you to receive, transfer and handle calls from anywhere. Agents can log in from anywhere and instantly start handling calls using a computer, a USB headset, or an internet connection. Managers can view reports, update settings, and monitor results. It is vital that calls are managed and handled promptly. Octopus gives agents all the information they need to manage calls efficiently. Your business's size may mean that your agents receive hundreds to thousands of calls each month.

Decision intelligence aims to empower employees with the ability to make faster, more informed decisions that will allow them to take corrective steps, capitalize on opportunities, and drive innovation. The data and analytics platform that is purpose-built to help enterprises make better, faster decisions. A new type of engine drives it. Streamlining the entire analysis workflow. One platform for all data, any person, and any analytics needs. This is the future for intelligent decisions. This new platform combines data preparation, data science, and business analytics into one integrated platform. Streamline all aspects of decision-making. Everything from discovery to publishing to modeling is interconnected (and easy-to-use). It can be run at hyper-scale to support any data-driven decision. Advanced data science is available for all business needs, from the C-Suite to frontline.

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

Phocas provides an all-in-one business intelligence (BI) and financial planning and analysis (FP&A) platform for mid-market businesses who make, move and sell. Driven by a mission to make people feel good about data, Phocas helps businesses connect, understand, and plan better together. Partnering with ERP systems like Epicor, Sage, Oracle NetSuite, Phocas extends their capabilities by consolidating ERP, CRM, spreadsheets and other data sources into one easy-to-use platform, offering a range of tools to analyze, report, and plan. Its key features include intuitive dashboards, ad hoc reporting, dynamic financial statements, flexible budgeting, accurate forecasting, and automated rebate management. With real-time insights and secure access, Phocas empowers cross-functional teams to explore data and make informed decisions confidently. Designed to be self-serve for all business users, Phocas simplifies data-driven processes by automating manual tasks like consolidating financial and operational data – saving time and reducing errors. Whether you're preparing month-end reports, analyzing trends, managing cash flow, or optimizing rebates, Phocas provides the clarity you need to stay ahead.

MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.

Cloud-based call center software can solve the problems in traditional on-premise systems. Cloud call center software allows businesses remote management of their call centers and data protection from external threats. Sip2Dial's cloud-based call center software gives agents all the tools and data that they need. Our cloud-based call center software provides an intuitive interface that connects customer settings from different channels and directs to different agents. Our cloud call center software's best feature is its ability to eliminate hold time and allow your clients to revive an agent callback when their position touches the front. Make things easier and increase transparency. Sip2Dial is able to understand the exact needs of our clients. Sip2Dial takes the time to understand client requirements and performs data collection and analysis to improve operations, optimize usage and drive better business results.