KSS Call Manager Description
KSS Call Manager's core is a call processor that logs every call. This data can be presented in a variety of reports or on-screen statistics to help your organization become more productive. Wallboards that are motivational can be used to present call data and other business information. Automated dialling and answering calls can be done directly from your computer screen. Caller information is available before you answer the phone. One click access to business data, applications, and call information. It is essential to be able to record a phone call. However, it is equally important to have a search and playback system that works. You can search for calls by date, time & extension, or callers number using the KSS call replay. You can add keywords and notes to a call by using the Notes facility. This makes it easier to find calls. Call recording is an essential part of any organisation.
KSS Call Manager Alternatives
CoreInteract by Altigen
Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.
Learn more
Zadarma
Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.
Learn more
OnviCord
You can evaluate and optimize your people, processes and technology. Managers can search, download, and analyze information in real-time or using historical data. This allows for quick, secure access of recorded interactions. Monitor interactions to assist training and assist agents with quality assurance and compliance with policy/scripts. OnviCord PRO provides easy, browser-based access that allows you to quickly and easily monitor and manage recorded calls. Contact centers that have unassigned workstations are able to associate calls with individual logins. Users with access rights can turn the recorder off and on at their desktops. Search and playback of exported recordings can be done outside the network or central server.
Learn more
Telebroad ACD Panel
The ACD Panel monitors all live call and can control Agent(s), while supervising the answering of calls in queue. Once the Panel has been set up, it automatically detects long wait times and takes appropriate action(s) in order to resolve them. Simply drag and drop your 'On Hold' calls onto the Panel's screen to automatically distribute them to agents anywhere in the world. The Panel's live panel will display statistics such as the average wait time for each caller. This allows you to decide the best course of action to avoid unnecessary buildup or excessive callers waiting. The ACD panel allows for the analysis of data to provide business insight like never before. This panel allows users to view interactive charts and queuing solutions, as well as monitor Agent behavior and any related performance concerns. To get a clear picture of your call center, you can customize the dashboard by adding your personal data.
Learn more
Integrations
No Integrations at this time
Company Details
Company:
Kelmar Software Solutions
Headquarters:
United Kingdom
Website:
www.kelmar-software.com
Media
Recommended Products
Our Free Plans just got better! | Auth0 by Okta
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Product Details
Platforms
Windows
KSS Call Manager Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
KSS Call Manager User Reviews
Write a Review- Previous
- Next