QueueMetrics Reviews

QueueMetrics Description

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards.

It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce.

You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms.

Every year, more metrics and reports are available for free!

QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Pricing

Free Version:

Yes

Free Trial:

Yes

Integrations

API:

Yes, QueueMetrics has an API

View Integrations

Reviews

Total

ease

features

design

support

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Company Details

Company:

Loway

Year Founded:

2004

Headquarters:

Switzerland

Website:

www.queuemetrics.com

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Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

Webinars

Customer Support

Phone Support

QueueMetrics Features and Options

Call Center Software

Blended Call Center

Call Logging

Call Recording

Call Scripting

Campaign Management

Database

Escalation Management

IVR / Voice Recognition

Inbound Call Center

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Call Center Infrastructure (CCI) Software

QueueMetrics Lists

Automatic Call Distribution (ACD)

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