The Reporting Engine Description
The Reporting Engine offers call center reporting software that allows you to easily access the information you need to monitor key statistics and gain operational insights to improve your process. Monitoring and measuring the performance of a business is at the heart of any call center. The Reporting Engine makes it easy to access the information you need to monitor key statistics and gain operational insights to improve your call center's performance.
The Reporting Engine Alternatives
TASKE Contact
TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.
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User.com
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You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy.
You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action.
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QEval
QEval, a cloud-based software that allows call centers to manage compliance and quality requirements, is available. Key features include integrated online coaching, role-based access control, trend reporting, and recording encryption.
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Sales Analysis & Forecasting Tool
SAFIO Solutions, a cloud-based forecasting software solution for inventory optimizing, delivers a comprehensive platform that provides insight, efficiency, and analytics to help make strategic decisions for improved operational performance.
SAFIO Solutions uses a proprietary Sales Analysis & Forecasting tool to integrate client data into a single, user-friendly interface. It is intuitive to the information a planner requires to make efficient and impactful decisions because it was created by a planner.
Get the analytics and reporting you need to identify emerging trends, opportunities, and liabilities and take action to achieve your goals.
You can forecast easily, efficiently, and accurately with confidence. You can use it on any device, at home or at work, and wherever you are.
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Pricing
Pricing Starts At:
$150.00/month/user
Integrations
No Integrations at this time
Company Details
Company:
eMetrix Systems
Year Founded:
2012
Headquarters:
United States
Website:
www.thereportingengine.com
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Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
Online
The Reporting Engine Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
The Reporting Engine User Reviews
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