Compare The Reporting Engine vs. xpdReports

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

dReveal simplifies data visualization and reporting for businesses of all sizes. Seamlessly integrate it into your product for a powerful, scalable solution: Build Feature-Rich Reports: Create and define detailed grids, interactive dashboards, and polished documents using our intuitive builder. Simplified User Access: Business users access reports directly within your product, eliminating app switching and boosting user experience. dReveal goes beyond static data: Engaging Visualizations: Craft beautiful, interactive reports that allow users to explore data from different angles and gain deeper understanding. Flexibility & Control: Export reports in various formats and schedule automated deliveries to keep everyone informed. dReveal grows with you: Integrates seamlessly with products of any size, adapting to your specific needs. Empower users, unlock data insights, all within the familiar environment of your product. Choose dReveal.

Wyn is a seamless embedded business intelligence platform. Designed for self-service BI, Wyn's offers limitless visual data exploration, allowing the everyday user to become data-driven. Wyn Enterprise Features: • Embedded BI Seamlessly embed analytics within your own applications. Integrate dashboards into your business applications with API and iFrame capabilities. • End-user BI Reports Leverage Wyn's powerful and fast reporting engine to develop complex BI reports. • Interactive BI Dashboards Analyze data and deliver actionable information with interactive dashboards, multi-dimensional dynamic analysis, and intelligent drilling. • Easy-to-use Designers Drag-and-drop controls enable non-technical end-users to visualize, analyze, and distribute permitted data easily. • Self-service BI Eliminate your dependence on the IT departments and data analysts. Offer every end-user (from code-first to code-free) the ability to create custom ad hoc reports and interactive dashboards. • Built-in Multi-tenant Support Enhance your SaaS-based business applications with a BI platform that natively supports multi-tenancy. Manage your BI resources and data across all your customers from a single environment.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

icCube, a Swiss-made analytics solution, is crafted for B2B SaaS product and development teams aiming to integrate advanced analytics directly into their applications. Our dashboards are designed to merge effortlessly within the SaaS solution's UI and UX, powered by icCube’s strong analytical engine, which supports complex data models with high-level security features. Adopting a developer-to-developer approach, the icCube team guides clients to ensure a smooth, rapid transition to production. We recognize the challenges of data navigation, so we’re thrilled to offer our Data Analytics Boutique Services. Tailored for both new and existing clients, this suite provides seamless data integration, fortified security, deep insights, automated decision-making, and visually impactful reports. At every project stage and throughout the product lifecycle, we partner closely with our clients, from providing quick feedback to full project and product launches.

Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.