Alternatives to Tapit

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

AVOXI Genius is a cloud-based, cost-effective, and simple-to-use call center software. You can easily manage your business communications using a web-based contact centre. AVOXI Genius integrates your contact center solution with voice service. Virtual phone numbers are available for activation in 170+ countries. AVOXI Genius is the best-selling solution in the world, with plans starting at $19.99 per person. Enjoy 2 months of free service for a limited time.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

It is crucial to be able to manage and monitor the costs of communications within a company in order to achieve the right balance between business benefits and expenditures. Proteus is an advanced call accounting software from Enghouse Interactive that provides detailed analysis of your communication systems to small, medium, and large companies. Proteus can help you identify cost savings, network management, and planning improvements that will maximize your investment in your communication systems. Proteus Enterprise, an advanced, scalable call accounting application, is designed for medium-sized to large corporations. It provides detailed analysis of all communications in your company.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

CallMonitor was created for managers, supervisors, and business owners who employ mobile call operators. CallMonitor is a call monitoring tool that can help you monitor your business' productivity and keep you informed. It provides valuable insight and interesting statistics about company phone calls. CallMonitor can be downloaded to the phones of your employees and call monitoring can start. You will have direct access via your web browser, to call logs, call statistics, performance, and call logs for each employee. A customer database will also allow you to see customer call patterns. CallMonitor lets you view the entire call history and call logs of your employees. CallMonitor provides a wide range statistics that will help you manage your call center. CallMonitor allows you to listen to every call made by your operators using a high-quality call recorder app.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

You can automatically track, record, report, and log exactly how long you spend on your calls. Also, see the origin and destination of your calls. You can easily manage large volumes of calls, which will help you save money on bill backs and locate fraud calls. Real-time call tracking allows you to track and track your calls in real time and can even identify telecom expenses. It also displays easy-to-read graphs of call volume and trunk usage that will help you maintain your telecom budget. TeleFinity's call accounting solution helps you manage your telephone costs and increase productivity. It keeps track of call numbers and call times, as well as the number of employees. Automated reporting via email allows the appropriate users to access system reports, decreasing the demand on system administration.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

ProfitWatch Call Accounting is a user-friendly solution for call accounting that meets the needs of hospitality clients. ProfitWatch provides hotels, motels and resorts with a simple interface that works with any PBX or PMS model. ProfitWatch offers multiple pricing levels to make it easy to offer promotional rates to guests and encourage phone use. You can either pull invoices on demand or have them automatically generated and sent to a printer. You will receive an immediate notification via SMS, email, and screen popups when an emergency call is placed on the property.

Callcruncher is an intuitive, affordable and powerful Call Intelligence platform. Our platform provides a unique way to manage the call accounting, reporting and analytics. It also tracks, rates, rates, and records call data. This is a great tool for small, medium, and large clients. Callcruncher integrates your VoIP solution into client decision-making and productivity applications, which facilitates client retention and new client acquisition. Manager can communicate with agent via voice, unbeknownst of customer, and assist with sales and service issues. Your VOIP solution is integrated into the client's decision making process and productivity applications. Agents are able to recognize the source of calls and provide additional information and scripting assistance. Agents can capture more clients by making better use of their time. Increase revenue and address customer service issues more effectively

@Comm's latest generation of Call Accounting and Reporting Solutions is CommView Plus®. Our browser interface was designed with the user in view. It is easy to use and navigate. CommView Plus can be used in any vertical and by all sizes of organizations, agencies, and businesses. CommView Plus works with any brand of PBX, VoIP solution that provides CDR, and voice networks from multiple manufacturers and models, just as its predecessors. This server-based application solution can function in a single location or can be configured to support multiple locations. CommView Plus delivers data and information in near real-time with a seamless interface. @Comm's new generation Call Accounting and Reporting Solution, CommView Cloud®, is a cloud-based deployment option. Our cloud offering is easy to deploy and has a low-risk subscription model.

This professional call accounting software is easy to use and has all the features you need. It runs on Microsoft PC and connects to any PABX through their SMDR/CDR port either serially through RS232 or through network Ethernet connection. It collects data, i.e. It keeps a record of all the data about every call made via this PABX. The software can be used to record incoming or outgoing calls. The software is designed for ease of use and learning, i.e. The reports are organized in data leaves (i.e. Boards with summary figures can be double-clicked to open the sub-reports or calls detail tables (i.e. Minimal data entry required). There are 14 regular reports and 63 2D/3D bar chart reports. Database management is also available (Users Extensions Departments Phonebooks CO-Lines Pricing), report auto/manual printing, Multi-User Pass Code Protection, Inactivity detection, Pabx Status...

Strong security features ensure that only authorized personnel can access the voice logs and tempering information. Aniceya.io Voice Logger provides online access to voice logs and a comprehensive reporting facility. Aniceya.io Voice Logger provides a user-friendly, remote browser interface that includes full-fledged reporting capabilities. It allows you to empower and to access the user-friendly interface remotely from a PC or laptop to monitor real-time phone calls. You can quickly and easily navigate through various statistics without having to go through endless menus or buttons. This will save you valuable time. This displays the total call count, incoming and outgoing call counts, connectivity ratio, and other statistics. Aniceya.io allows you to monitor whether an agent is on-call or not. It shows the supervisor a live status graph of each agent. You can choose to capture the screen and define voice records for any or all agents.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

Call analytics allows you to track all calls made from advertising and digital platforms. You can also learn which sources are high-converting calls. Monitor all calls to maintain product quality standards, improve market effectiveness, and ensure quality control. By merging thousands of agencies and businesses, you can share insights and deliver ROI to the client. Call forwarding service allows you to work from anywhere, without missing an important call, and gives your business the speed-paced flexibility it needs to make the most out of your business transactions. Record calls to gain information and keep track of what customers say so you don't miss any crucial action items. Dynamic number insertion allows you to dynamically change your business phone number on your website based upon the online marketing source. This helps marketers determine which marketing activity brought the most traffic to their site.

High quality communication for excellent service. High quality communication for excellent service. Get the VoIP phone system with call monitoring, music on Hold, extensions, and an automated assistant. Our VoIP phone system offers the same tools and features as large corporations. It allows you to communicate better, create new strategies and provide better customer service. We understand that your business will grow internationally and offer a VoIPphone system that allows you to analyze real-time data trends, CRM interactions, and the number of unanswered phone calls. Multicomm VoIP allows you to manage all aspects of your company's collaboration and communication. You can access all the tools you need to take the business to the next level without switching applications or paying for different services.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Genesis Call Accounting is a web-based and client-based solution that provides complete Call Accounting & Traffic reporting, inventory management, Telecom Analytics, Company Directory and Fraud Detection. Genesis Call Accounting can be used as a hosted or on-premises solution. Genesis has the right solution, no matter if you manage a small motel, a large corporation with many branches offices, or whether you need to allocate telephone charges, bill guests, clients, or projects, monitor telephone traffic, trace abuse and fraud, track sales and advertising activity, and be alerted to 911 calls. Genesis offers Call Accounting solutions for any size business, industry, and application. Genesis will ensure that your telecom investments are maximized.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Infortel Select is a user-friendly, customizable application that allows you to standardize, enhance, and collect call detail records. A user-friendly interface will allow you to search, document and share communications events quickly and easily. This is ideal for organizations subject to compliance regulations in communications as well as those who simply want to see corporate call history. VoIP offers the opportunity and necessity to manage voice quality. Intel Select provides analysis and assistance in troubleshooting poor quality calls by combining QoS metrics such as latency, jitter and packet loss with each call event. Infortel Select features a call rating engine, as well as a variety organizationally based chargeback reporting that supports both variable usage expenses, fixed equipment charges, and service fees. This is useful for companies who wish to return telecom expenses to their responsible departments.

DCS Laboratory manufactures the call accounting and billing program PBX-Call Tarifficator. PBX Call Tarifficator reads the SMDR information from mini-PBX at the end of each call, analyzes it and converts it into a database format. Finally, it saves the data on disk. The program needs to be connected to a mini PBX via a serial port or local network. The program calculates the cost of calls based on tariff tables, depending on the direction and length. You can view call bases and generate various reports that can be printed, exported, and printed. Computer Telephony Integration (CTI), one of the most important tools to improve business efficiency, is today. DCS Laboratory offers a variety of CTI solutions that are unique in the telecommunications industry in terms of quality and price. One example of such a solution is the PBX-Call Tarifficator product range. Many companies and organizations today use office PBXs.

You need to create visual reports that are meaningful from your Cisco UC environment. CRA can help. CRA is a cloud-based, simple-to-use, web-based analytics platform that provides detailed reporting on calls for Cisco®. Unified Communications Environments. This provides deep insight into your UC environment that you don't have before. You can quickly identify the most important calling patterns within your UC environment. Allows you to quickly create customizable reports for any department. Troubleshoot QOS issues with voice and video on a per-call basis.

Our software can tell you who is calling your company and to whom. We can show you which employees are calling. You'll know that your salespeople are hard at work, that your incoming call groups handle customer calls, and that you can track down calls to any customer when a question comes up. It's no longer a concern to find out who is calling whom. We have you covered. Our industry experience is a key reason our software is so great. Since 1989, we have been creating Call Accounting Software for companies like yours. We know what information you require from your call reporting and how to provide it to you. We can ensure that your system meets or exceeds your expectations with our comprehensive online FAQ Help Screens as well as remote or live technical support. We are available to assist you with technical issues.

Interactive graphical web reports give you full visibility into your entire organization's call metrics. For complete business intelligence, create your own live display boards that include detailed call statistics. Your telephone system creates a small log every time a call is made to or about your company. Each log includes - at a minimum -- the date and time of each call, its duration, and the phone number it came to and from. Call logging is the process of collecting and interpreting these logs, and then reporting on their statistical results. Interpreting call logs from different phone systems is a science in and of itself. Because they are all different in format and methods of collection, it can be difficult to interpret them. Our products conceal this complexity thanks to our extensive experience with over 250 different phone systems. No matter the size or shape your phone system, your calls will be presented in an accessible, universal way.

Many department managers don't have the right call insights to make informed decisions. This data is difficult to retrieve, too tedious to collect or only available in the past. These issues could be affecting you. PBXDom allows you to quickly and easily report on phone calls and system usage. It's simple to set up and you can customize the dashboards to get the information you need. Find out how to maximize your resources and who your top performers really are. You will be notified if anyone in your organization calls 911 to mobilize resources. Get information about your estimated bill before it arrives so you can take action before it is too late.

Teltrac G7 UC Call Accounting Generates comprehensive reporting and analysis for every call, for any UC service, PBX or IPT switch: IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, Internal, Inward with Caller ID, imported mobile bill data. Multi-tenant functionality on all equipment and services across your Multi-national Enterprise network. Calculates call charges and reports by call type, cost, duration, destination, by employee and department, etc UC / PBX / IPT from multiple vendors supported globally. Deployable on a range of server platforms or hosted as Cloud service. Benefits: - Control & Reduce Telecom Expense by monitoring all calls and call charges in real time. - Allocate call charges to Cost Centres and recover call costs from staff. Detect Carrier Over-billing, verify rate plan implementation, measure carrier performance - Prevent Fraud, PIN code abuse, unauthorised calls - Hacking and Intrusion Detection monitoring for exceptions and -signature patterns. - Compliance and Risk Management: Permanent archiving of all call records. Detect calls to disallowed numbers and destinations. - Measure efficiency and Staff Performance against KPI's

A voice analytic/call accounting system is a program that processes the records of incoming, outgoing and internal calls generated by a phone system. It adds information such as the destination city and state, costs, trunk information, extension user's name and department. These records are then used to create a variety detail and summary reports about telephone call activity. These reports can be analyzed to determine the efficiency of a system and analyze telephone usage. New computer tools and technology have enabled developers with innovative programming skills and creative thinking to create a new level of analysis. The new software is compatible with mobile phones, IP systems, and traditional PBXs. The newer systems, which are browser-based, allow managers to access information across the enterprise more easily.

The ELEPHANTCALL MANAGEMENT SYSTEM (ELEPHANT CALL LOG SYSTEM) is a call logging program that can increase operator efficiency and provide accurate calculation and complete management for all your telephone costs. You can easily create and manage reports with the user-friendly interface and simple to configure reporting feature. These reports can be used to highlight any weaknesses, assess the effectiveness of your configuration, detect telephone fraud and abuse, and provide accurate tariff analysis that can help you negotiate better rates to specific destinations. The ELEPHANT CALLS MANAGEMENT SYSTEM helps you improve your business' efficiency by itemizing calls, selecting tariff plans that suit your call patterns, and identifying which STD codes best respond to your marketing campaigns. You can also monitor and report on telephone abuse within your business using the ELEPHANTCALL MANAGEMENT SYSTEM.

Shadow CMS Enterprise call accounting can help you identify bottlenecks, detect suspicious activity, reconcile billing invoices and formulate migration strategies. Many companies struggle with workforce management and productivity. Shadow All-In-One offers hundreds of historical and real-time reports/dashboards that highlight service levels, call volumes, departmental activity, and call center metrics. Shadow can consolidate communication metrics across multiple IP/PBX/communication servers/collaboration applications into historical reports that can be used to analyze patterns, trends, KPIs, workforce management, and other indicators. The activity is broken down and presented in reports, custom dashboards, or trigger-specific actions. Shadow provides a variety of modules that can present customized dashboards and metrics in real-time environments like call centers, health care, and mission critical centers. Information can be displayed on a wallboard, desktop or delivered to a team.

The LogicsWare EPIX system includes many products and modules that enhance the system with functionality and features for both business-critical and normal needs. Multi-Database engines interface capability. Multi-Site collection via FTP and IP, Shared databases (ODBC), RS232 and dial-up. This module automatically sends emails to employees and managers in a hierarchical manner. You can export your reports in many formats (PDF, Excel Word, Word, and HTML) and have extensive reporting capabilities for control and analytical purposes. Active directory integration allows for data synchronization. Major PBX vendors can use IP phone utilities. The Database Engine and hard drive space can store large numbers of CDR records, usually infinite. True Multi-Threading system that makes use of new processors (Core 2 Duo and Quad four), to achieve maximum performance.

CALLBROKER Report View allows communications supervisors or administrators to assess and analyze the company's call traffic. CALLBROKER Report View provides a reporting solution specifically designed for Cisco Unified Communications customers. There is no limit on the number of calls or IP phones that can be used. CALLBROKER Report View gives the communications manager all the tools they need to quickly analyze and make informed decisions about communications within the company. CALLBROKER ReportView allows for analysis and control of both incoming and outgoing telephone traffic via a web-based interface. CALLBROKER reportView for callcenters gives information about queues, agents, and a wide range of data that meets any CRM's requirements, including calls answered, abandoned and talk time, wait times, average wait time, and average wait time. Integration with Cisco CUCM via AXL or LDAP Alerts sent by email and exportable reports to excel and pdf.

SmartCallMonitor adds the functionality and efficiency of a telephone system directly to your TAPI-capable devices. You can also enjoy all the benefits of VoIP with SmartCallMonitor by creating a SIP account. Get the powerful solution you need for modern telephony systems. Are you looking for TAPI functionality on other computers? Install the software on all computers. The server retrieves the call data and allows central control of the calls. The TAPI interface is no longer required on every computer. A customer service or sales representative can send a call to the colleague identified by SmartCallMonitor who is the responsible account manager. This information is retrieved from the database. SmartCallMonitor uses TAPI to communicate between computers.

Aradial Technologies has been providing billing, policy control, and AAA software for Internet service providers for more than 20 years. Aradial can be easily integrated into the IT and Network infrastructures of both small providers and large ISPs with millions subscribers. Aradial products offer new possibilities for ISPs, MNO/MVNOs, Hotspots WISP, LTE and FTTH, Mobile 3G/4G/5G/WIMAX, VOIPs, IPTV, ASPs, and Wireless LAN. Aradial has been purchased by more than 1000 operators in 80 countries. Aradial Convergent billing software, including Prepaid and postpaid, Subscription billing and ISP billing, AAA, PCRF and LTE billing. Radius server for ISP and VOIP. A modification of the Convergent billing, AAA (Diameter and RADIUS), for LTE, LTE/Mobile (3GPP), GSM and CDMA2000), M2M Billing, PCRF, etc.

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.