Shadow CMS Reviews

Shadow CMS Description

Shadow CMS Enterprise call accounting can help you identify bottlenecks, detect suspicious activity, reconcile billing invoices and formulate migration strategies. Many companies struggle with workforce management and productivity. Shadow All-In-One offers hundreds of historical and real-time reports/dashboards that highlight service levels, call volumes, departmental activity, and call center metrics. Shadow can consolidate communication metrics across multiple IP/PBX/communication servers/collaboration applications into historical reports that can be used to analyze patterns, trends, KPIs, workforce management, and other indicators. The activity is broken down and presented in reports, custom dashboards, or trigger-specific actions. Shadow provides a variety of modules that can present customized dashboards and metrics in real-time environments like call centers, health care, and mission critical centers. Information can be displayed on a wallboard, desktop or delivered to a team.