VXTracker Description

A voice analytic/call accounting system is a program that processes the records of incoming, outgoing and internal calls generated by a phone system. It adds information such as the destination city and state, costs, trunk information, extension user's name and department. These records are then used to create a variety detail and summary reports about telephone call activity. These reports can be analyzed to determine the efficiency of a system and analyze telephone usage. New computer tools and technology have enabled developers with innovative programming skills and creative thinking to create a new level of analysis. The new software is compatible with mobile phones, IP systems, and traditional PBXs. The newer systems, which are browser-based, allow managers to access information across the enterprise more easily.

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Company Details

Company:
Connections
Year Founded:
1986
Headquarters:
United States
Website:
www.callaccounting.com/call-accounting-voice-analytics/

Media

VXTracker Screenshot 1
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Product Details

Platforms
SaaS
Mac
Windows
Type of Training
Live Online
Customer Support
Phone Support

VXTracker Features and Options

Call Accounting Software

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VXTracker User Reviews

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