VXTracker Description

A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.

VXTracker Alternatives
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Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).
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CallShaper Reviews
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A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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CallRail provides complete visibility to marketers who rely on quality leads to measure their success. CallRail is committed to helping customers see the results of their digital marketing efforts. We see the potential in connecting data from chat, forms, and calls. This helps our customers achieve better outcomes.
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BillingFinity Reviews
BillingFinity
Effortlessly monitor, log, and analyze the duration of your calls while also identifying both the origin and destination of each call. This system allows you to handle high volumes of calls efficiently, resulting in reduced billing expenses and aiding in the detection of fraudulent calls. By utilizing real-time call tracking, you gain the ability to accurately assess your calls as they happen and pinpoint telecom-related costs. Additionally, it features user-friendly graphs illustrating call volume and trunk usage, which assist in maintaining your telecommunications budget. By managing your telephone expenses effectively, you can enhance your organization’s productivity by removing uncertainty and gaining control through the TeleFinity call accounting solution, which tracks call numbers, duration, and the frequency of calls made by each employee. Furthermore, automated email reporting ensures that relevant users receive system updates, thereby lessening the burden on system administration and promoting efficiency across your operations. This comprehensive approach not only streamlines communication management but also empowers your team with valuable insights into call patterns and spending.
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Integrations

No Integrations at this time

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Company Details

Company:
Connections
Year Founded:
1986
Headquarters:
United States
Website:
www.callaccounting.com/call-accounting-voice-analytics/

Media

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Product Details

Platforms
Web-Based
Mac
Windows
Types of Training
Live Training (Online)
Customer Support
Business Hours

VXTracker Features and Options

Call Accounting Software

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

VXTracker User Reviews

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