VXTracker Reviews

VXTracker Description

A voice analytic/call accounting system is a program that processes the records of incoming, outgoing and internal calls generated by a phone system. It adds information such as the destination city and state, costs, trunk information, extension user's name and department. These records are then used to create a variety detail and summary reports about telephone call activity. These reports can be analyzed to determine the efficiency of a system and analyze telephone usage. New computer tools and technology have enabled developers with innovative programming skills and creative thinking to create a new level of analysis. The new software is compatible with mobile phones, IP systems, and traditional PBXs. The newer systems, which are browser-based, allow managers to access information across the enterprise more easily.