Alternatives to Sociocs

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

Manage and build a strong online reputation that helps you stand out from the competition as an industry leader in your area. Broadly helps local businesses attract and consolidate leads from multiple lead sources including Google, Facebook, Instagram, web chat, and website contact forms. Plus, connect with and serve customers and automatically request reviews on Google, Facebook and other popular review sites - all from one easy-to-use app. Consistently provide the 5-star experience your ideal customers expect with a responsive website, automated web chat that captures up to 2x more leads, streamlined text and email communication, appointment reminders, mobile invoicing, flexible customer financing options and so much more. Our app is accessible from any device, anywhere, and integrates with the tools you already use. You'll enjoy personal onboarding and dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you.

Everything local businesses need to win. Text with customers, get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one platform.

Text Request is a business messaging platform that ignites customer engagement. We have created simple-to-use messaging solutions for your everyday communication issues. This allows you to cut through the noise and connect with customers wherever you are. Text Request can scale with you from one person to managing a few conversations to thousands of employees sending millions in messages to custom solutions built on the API. Our website provides information about how we can help busy business leaders with conversational messaging and customer engagement.

TXTImpact is a USA-based leader in Business SMS Text Marketing Services. Wire2Air launched TXTImpact in 2006 to provide a web-based Text Messaging Platform and SMS Marketing Services to small businesses, agencies, and brands. It allows them to create integrated Text Messaging Marketing campaigns, Text Messaging Services for business communication and emergency alerts for schools, colleges, and other institutions. We are proud to offer the only US-based, turn-key web-based solution that allows businesses and governments from all industries, including education, hospitality and religion, politics, technology and non-profits, to create and implement a Text Marketing Campaign.

Userlike is the leading software for customer messaging and support automation in Germany. The heart of this solution is the Message Center - a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger and more. From here, all messages can be processed with professional features such as message templates, live translations and file sharing. Userlike has a powerful website messenger that companies can integrate into their website. The live chat tool lets your customers choose to either have a conversation at that moment or continue it at a later time - just like their favorite messaging apps. For complex inquiries or product demos, the software gives agents the ability to switch from a chat to a browser-based video call with one click, which also allows for screen sharing. That way, companies can personally guide website visitors throughout the entire buyer journey and strengthen the customer relationship. Self learning chatbots with GTP-4 integration, smart FAQ pages and dynamic contact forms can be integrated via Userlikes AI Automation Hub to automate your customer support. The software is developed and hosted in Germany, making Userlike a GDPR-compliant customer communication solution

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

DooPage, a Vietnamese software company, offers a smart, new generation messenger-based omnichannel CRM system that helps businesses manage customer conversations channels like Facebook, Instagram Shopee, Zalo and Web Live Chat. Also, Call Center and Email (WhatsApp Line, Viber and Google Business Message are in beta).

Meet Your New Customer Communications Platform A single platform that allows customers to communicate with you via any channel. You will enjoy closer collaboration, more efficient workflows, and happier customers. A central hub for all incoming messages allows you to collaborate more efficiently. You will be more accessible, flexible, and create better workflows using WhatsApp Business, Messenger Messenger, Livechat and Apple Business Chat. Platform Multichannel Inbox Analytics & Insights Channels & Features: WhatsApp Business API Social Messaging Outbound Messaging Livechat Chat widget Teams module Smart routing Call deflection Tag & label management User management Contact management

The ultimate omnichannel message solution that combines 25 business messengers, social media, and other platforms in one chat center. It also provides a customer relationship management system powered by automation so you can boost your sales and customer support performance using the same resources.

Chats and reviews from multiple Google Business Listings, Facebook Pages, WhatsApp numbers, Webchats or SMS numbers all in one inbox. All chats from multiple locations are now under one roof. You can use templates to reply, assign chats team members, and add custom labels and notes for context. Interact with your customers to gain positive reviews. You can manage reviews across multiple platforms using intuitive features and easy access. Get detailed insights to help you make informed decisions. In-depth analysis of your reviews and social conversations with trend graphs, audience leader boards, etc.

TimelinesAI automates your processes, allows you to manage WhatsApp for your company and improves customer service and sales. You can set up your rules on WhatsApp so you can focus on business growth. Once you have set up the integration, you will receive automatic updates to your CRM. Your team will always be aware of any special offers, deals, or meaningful conversations with clients. TimelinesAI supports the integration of multiple Whatsapp groups and numbers. Mass marketing messages can be sent to your contacts. You can upload a CSV file with contact numbers to send the Mass messaging campaign via Whatsapp. TimelinesAI will automatically open a new chat if there has been no communication with the person. You can grant shared access to the Whatsapp account to multiple users. You can connect a Whatsapp account with up to four additional Whatsapp Web and Desktop applications for your employees. Connect Shared Inbox to see how your team communicates with clients.

Communicate with your customers using courier. 8 out 10 customers prefer to be served via messaging platforms such as WhatsApp Messenger, FB Messenger, or Twitter. Our intelligent conversational platform simplifies work by unifying chats from customers via popular messaging apps (WhatsApp Messenger, Messenger, Instagram, Telegram), and managing them in one place. It also facilitates the shopping experience by providing immediate attention and automating responses. Connecting all your main channels. All messaging channels are integrated into an intelligent conversational platform that simplifies service and sales visibility. We automate 80% human interactions, which reduces service costs by 50% and increases sales by 30%. We convert 30% of leads generated through marketing. Chatbots with official WhatsApp integration Register to automate, respond, monitor, and enhance all conversations your company has through Whatsapp.

High efficiency, detailed reports, advanced features and always the best prices. Desk360 is used by the best to deliver a stellar experience to customers. Desk360's customizable bubbles can be customized to suit your needs. You can also create push messages to reach more customers. WhatsApp, Facebook Messenger, Email, Contact Forms, Live Chat, and more! All messages can be gathered on one page to speed up the process. Manage your workflow with ease using smart ticket assignment, messaging among teammates, and ticket management within teams. Desk360's Support screen is designed to save you valuable time. Desk360 offers a unique experience, with features such as special notes, quick answers and more. Check out the free plan that includes all the essential channels and features. Import your ticket data into Desk360 to activate your 6-month subscription. Our 3-month free offer is for newly established companies.

RingCentral Engage allows companies to manage all of their digital customer service channels from one platform. RingCentral Engage allows you to aggregate and distribute customer messages from Mobile, Social Media and Messaging apps through one interface. This makes it easier and more efficient for clients to manage their inquiries. This not only increases your efficiency and reduces your workload but also impacts your customers' satisfaction. It also allows you to monitor the success of your team.

Rasayel, a Meta Business Partner, is committed to solving real-world communication problems faced by businesses. The platform focuses on WhatsApp to capitalize on its wide adoption and conversational nature. This allows businesses to quickly & personally connect with their customers. Rasayel's communication platform offers a powerful feature set and deep integrations that combine modern & innovative capabilities with ease of use. Rasayel’s shared team inbox allows you to manage your customer conversations via WhatsApp, ensuring high-quality conversations and delivering exceptional customer experiences. Here are some highlights: - Quick 3-minute sign-up - Shared Team Inbox and 2-way messaging WhatsApp Chatbot - WhatsApp Flows : Operational Notificational and Promotional Flows - Campaigns Reporting & Analysis - Bulk Messaging & Broadcasts on WhatsApp - Open APIs & Webhooks - Automation: AI & Bots - Mobile apps

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Streamline customer communication and build better relationships with URVA Connect - the omnichannel platform that centralizes conversations from messaging service, like WhatsApp, FB Messenger, Instagram DM, SMS, and more, all from a single interface. URVA Connect makes it easy to manage and respond to messages, with no loss of data when team members change. URVA Connect offers a platform that helps you enhance customer relationship, keeps your business in sync and make things easier when it comes to updating your deals and policies.

Qiscus allows you to engage your customers through 20+ channels from one platform. It also gives you the best customer experience. Our features allow you to convert leads, manage complaints, and market products. Multiple channels can be integrated into one dashboard: WhatsApp, Facebook and Instagram, LiveChat, LiveChat, LiveChat, LiveChat, LiveChat, LiveChat, LiveChat, LiveChat, among others. You can add a chat widget to your website or mobile apps. Get complete analytics about your customers, agents and channels. Integrate with other systems to automate and scale. Qiscus' solutions have been used by thousands of businesses to win over millions of customers. Maximize customer trust at every stage of their journey. Reduce lead leakages and slow response. Your customers will be able to connect with you on one platform. You can also manage their profiles through CRM. Answer questions, introduce your product, and segment customers with CRM and tag. Multichannel inbox provides structured and efficient support.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

It's a texting platform that makes it easier to communicate with your customers and yourself. You can now communicate with groups from the palms of your hands. One number means one text inbox. All members of your team can see if a customer has been reached out to, responded to, and what was said. All your SMS, Facebook Messenger, and phone calls can be done in one place. Our mobile app allows you to support multiple employees without having to use your personal phone number. Our reporting allows you to track your team's response time and more. You can sync your data from other apps and keep track of customer information. Create a team, communicate with them directly or through channels, and share information about customers. You can create custom groups and send personalized messages to them. Connect Myopolis with over 3,000+ apps to automate your workflows. Connect Hubspot to sync your contacts and get a clear view of all your customer interactions.

Tenant seperates personal communications and business data. An employee's personal communications and data are not accessible to the Tendant. This is a great solution for BYOD communications. Employees can enjoy the benefits of a company only mobile number without having a second phone. Tendant consolidates communications between parties into a multichannel chat inbox. Tendant makes it easy for users to access one place to read and reply to emails*, voicemail, system alerts and other messages. This eliminates the need to check disconnected communication silos. Tendant allows employees and companies to access business communications and data on their smartphones.

This is a whole new way to communicate with companies. You can now ask for information, make appointments, and even purchase right from Messages on your iPhone/iPad. It's as easy as texting your friends to connect with your favorite companies. To send a message to a company you find in Maps, Safari or Search, just tap the Messages icon. Many businesses allow you to start a conversation right from their app or website. Only you can initiate a conversation. The company cannot see your personal information, such as your name and phone number, unless it is shared for delivery or appointments. The company cannot contact you again unless you start a new conversation after you have deleted a message thread. You don't have to wait for a call to ask a question. Instead, you can send a text. No problem if you are too busy to answer right now. You can return to the conversation whenever it's convenient. It's easy to schedule an appointment.

Reach all your customers via all channels, get more ratings, and communicate quickly and easily. All this via one platform. The old contact form is no longer relevant. Superchat webchat allows you to establish a direct line with your customers. Your website makes it easy for potential customers and clients to reach you. Reviews are a great way to build trust in your business. Superchat allows you to remind your customers to rate you by text - all from one email. Our servers are in Frankfurt and the software itself was developed in Berlin. Our team is available 24/7 and will be there to assist you throughout the implementation and beyond. Your data is secure. Our servers are protected multiple times with encryption and backups are made frequently.

Connecting clients who prefer WhatsApp to business teams that use Email. Private clients and business owners preferring to chat on WhatsApp or other convenient messaging apps will be delighted. Centralise data about messaging to provide team-wide visibility and meet your data retention requirements. Send voice notes and chat messages from private clients using popular messaging apps automatically to the appropriate relationship teams that use business-level tools such as email and Microsoft Teams. ClientWindow integrates messaging apps like WhatsApp and other chat platforms into your internal communication software such as email, Teams, and Slack.

The AnyChat widget appears on every page of the site and allows you to choose as many contact methods as possible. Let your customers contact via their preferred messenger. WhatsApp, Viber and Telegram are just a few of the communication channels that we cover. Our service offers a fully-featured livechat widget that allows you to communicate instantly with your customers. You can customize your widget's color, style and animation to match your website branding. You can configure it separately for desktops and mobile devices. Chat agents allows you to add agents who will handle all live chat messages. Each chat agent has his own dashboard where he can handle and reply to messages. Incorporate a registration form into a widget to increase your newsletter signups. Using webhooks you can seamlessly connect the data collected with your newsletter service.

Simple. Secure. Reliable messaging. WhatsApp allows you to communicate quickly, easily, securely, and on any phone around the world. WhatsApp Business is a free app that was designed for small businesses. To showcase your products and services, create a catalog. You can easily connect with your customers by using tools that automate, sort, and respond quickly to messages. WhatsApp can be used by medium and large businesses to provide customer service and important notifications to customers. Learn more about WhatsApp Business API. WhatsApp is where you share your most intimate moments. We have integrated end-to-end encryption in the latest versions. End-to-end encryption secures your calls and messages so that only you and the person with whom you are communicating can see or hear them. Not even WhatsApp.

Software for customer service. All your communication channels can be consolidated into one powerful email. Work with your team to automate conversations and create amazing customer experiences. All your problems solved in one email. The key to creating amazing experiences is frictionless communication. Unifying all channels, unlocking team collaboration, and creating productive workflows – all in one organized mailbox - will help you power up your work. It's a thing of the past to switch screens and log into multiple inboxes. Trengo combines all your favorite communication channels in one inbox. We have a live chat, voice and email solutions. All communication channels in one email. Trengo makes it easy to assign conversations to the right person or team. You can easily @tag a colleague to leave comments and collaborate on a problem. You can switch to your team chat in one click for 1-on-1 or group communication. Our powerful live chat solution was built to deliver.

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

The messaging platform for conversational businesses. Sunshine Conversations allows you to unify messages from all channels into one conversation and create interactive messaging experiences anywhere. Communication has changed fundamentally. Messenger apps such as WhatsApp, Facebook Messenger, and WeChat allow users to communicate more personally with their family and friends from all over the globe. Businesses know that they must be there for their customers. It's becoming more difficult to manage conversations across channels due to the increasing number of channels and changing technology. These channels are rapidly evolving from places where we chat to places that we do business, thanks to bots, AI and interactivity in messaging.

Botbox is a platform designed for small and medium-sized businesses to help them to onboard customers seamlessly and automate acquisition/retention via the most popular messaging apps. Smart triggers and automation make it easy to keep customers informed about your products and services via the most popular messaging platforms. Pre-built chatbots can reduce churn by 600%, increase sales, and help you increase sales. You can use chatbot templates or create your own. All you need to do is click and publish on the Website, Messenger, and WhatsApp. Botbox API allows you to connect to the apps you love to increase productivity. You can easily manage, request and design new HSM templates, opt-in users and manage your WhatsApp notification campaign without having to rely upon the IT department. Reach specific user groups with the most relevant information at the right time. Automate engagement. Analyse behaviors to set triggers.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

You can send and receive text messages, schedule notifications, and accept payments using your business phone number. You can respond to customer inquiries via Facebook Messenger or SMS so that you can provide faster support. Automate important notifications like bill payment due dates, appointment reminders, etc. Text messaging. Segment your customers to send targeted text messages to increase sales. Customers can be charged or subscribe to your service via text message. There is no need to switch between apps. 90% of text messages can be read in less than 3 minutes. Mobile messages allow customers, employees, and contractors to communicate in real-time with each other using mobile messaging. Customers can now access your website's live chat to provide customer support. They can also message you from anywhere, at any time, even while on the move. To nurture VIP customers and first-time customers, create rule-based drip campaigns that help you grow your business.

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

Connect with your customers through a conversational platform that allows for multi-channel communication. Connect with site visitors using voice, live chats, two-way texts, video, social messaging, and more. Works on any website and can increase conversion rates up to 75% Add a virtual phone system and a business line to your personal phone by using our mobile application or web portal. Set up IVR, create your call flow, and enable call-forwarding to ensure that no customer calls are missed. Connect with your customers by sending SMS text messages. It's convenient and easy - clients can send text messages from your website by using Voizee widget, and you can take over from there. Centralize all your customer conversations in one dashboard, regardless of the channel.

imBee is an integrated One Team Inbox. It consolidates the vast majority of your Instant Messaging Channels with over 300+ Tools to optimize communication efficiency, and improve customer relationships by engaging in effective conversation. ImBee helps brands grow their business and improve internal and exterior communication by providing best-in class business tools and workflow automation. ImBee allows enterprises to manage customer communication, support, and sales in one place. This streamlines team efforts and helps recover lost sales. AiskBee, Hong Kong's first ChatGPT-powered Enterprise Knowledge Base Solution launched by imBee in 2023, revolutionizes customer engagement through dynamic customisation and AI capabilities. ImBee's commitment towards data security is in line with international standards, ISO27001 certification, and private cloud data protection. This ensures that users' sensitive data is protected.

Smart, modern solutions for a better customer experience. Customer Communication Management may seem like a simple concept at first. When a business considers all the communication channels they can use (email, print, online interactive documents and text messages, push notifications, reminders, etc.), it becomes a complex concept. Effective communication becomes difficult when customers choose their preferred languages and their preferred channels. Ecrion's document automation software simplifies the production and distribution business-critical documents in an adaptable and scalable environment. Workflow rules are designed to simplify and accelerate complex processes, whether fully automated or manual. They also ensure that communications are controlled and consistent.

Glassix is an AI-powered unified message platform that connects your customer conversations across all digital channels - instant messaging apps, SMS text, email conversations and live chat on your app or website. The platform is a secure subscription service that offers a robust feature set. It also includes visual chatbot tools with no/low-code, which require no technical expertise to use. Customers can get started quickly with GPT-4-powered conversational AI capabilities, or use the Glassix API for highly customized experiences. Glassix, in collaboration with a global integration partner network, serves a growing client base of established brands, small businesses, and high-growth ventures.

Telegram messages can self-destruct and are highly encrypted. Telegram allows you to access your messages from multiple devices. Telegram delivers messages quicker than any other app. Telegram servers are distributed worldwide for security reasons and speed. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram servers are distributed worldwide for speed and security. Telegram offers an open API and protocol that is available to everyone. Telegram is available for free for all time. No ads. No subscription fees. Telegram protects your messages from hackers. Telegram does not limit the size of your media or chats. Spread the word about Telegram to make messaging safer again.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

You can add messaging to your website, mobile app, or social channels, so customers can reach out instantly. Customers expect excellent service on all channels. Messaging allows you to stay connected with your customers through personalized and engaging interactions. Zendesk lets you send messages straight out of the box, or customize it to your specifications. Customers will never have to repeat themselves. Customers can do more by themselves with bots and integrations. Agents can only jump in when it is necessary. Rich, interactive conversations can be created using customer data. Answer Bot offers two ways for customers to get help even if agents aren’t available. It doesn't require any coding and can be customized in any way you like. You can add messaging and live chat to any website or mobile app. This will allow you to leverage customer presence on social media channels such as WhatsApp and Facebook to provide instant support without repeating.

Webinar Booster allows you to interact with and engage with your webinar attendees through WhatsApp. This is without compromising your privacy and can increase show-up rates, close more deals, and protects your privacy. Webinar Booster works with all major webinar platforms, including Zoom, GoTo Webinars, Webex and Google Meet. Traditional communication channels like email and Zoom are not able to provide real-time feedback. You need a way to engage and collect feedback from your audience, whether you are presenting online or offline. Texuto allows your audience to communicate in real-time directly with you and your staff. Click a link to join the webinar. This will allow attendees to join a WhatsApp group that is similar to a WhatsApp group, but it won't reveal their phone numbers or show how many others have joined. To "warm" your audience and increase attendance, send materials before the event.

Chat2Desk, a chat room for businesses, is an online chat application. It helps businesses to improve their interaction with customers and attract new ones. You can also automate and improve processes with the service. Chat2Desk offers omnichannel communication. You can add all popular messengers, social networks and other platforms in one window. This makes it easy for customers to contact your company. Chatbots, such as those that use AI, automate communication and answer standard questions from customers. Chat2Desk has an online chat widget on the website so that customers can quickly get the help or information they need. Open API allows you to connect to CRM tools and other tools.

SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The platform allows for seamless and personalized customer experiences across popular messaging channels like WhatsApp, Instagram, live chat, and more. SleekFlow's mission is to revolutionize the way companies communicate by focusing on meaningful conversations that drive business success. With cutting-edge conversational AI capabilities, SleekFlow streamlines business operations for marketing, sales, and support teams. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, SleekFlow empowers businesses to achieve unprecedented scalability and growth. SleekFlow has a presence in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In Aug 2024, the startup secured an $7M USD Series A+ funding round led by Atinum Investment, with participation from existing investors (AEF Greater Bay Area Fund, managed by Gobi Partners GBA and Transcend Capital Partners) and a new investor, Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC). The company has raised a total of US$15 million to date..

Adereso Help Desk enables you to centralize all your Service, Support, and Sales channels on one screen. This omnichannel platform optimizes customer experience processes by reducing costs, automating operations, controlling performance, and controlling costs. No message is unanswered when you connect the most popular channels to our app. Each case will receive individual attention. You can connect Facebook Messenger, Chat en Vivo and E-mail to chat with other users. Our helpdesk will ensure that you never lose the thread of the conversation. Each ticket contains a history of conversations so you don't have to ask the exact same question twice. Adereso Helpdesk makes it easy to unify tickets from different channels. You can easily move the conversation from one channel into another using our omnichannel function. Send and receive files or images, such as a screenshot, or a Facebook sticker. Adereso Helpdesk allows you to make your conversations more dynamic.