Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
Learn more
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
Learn more
Google Business Messages
Connect with your customers in their preferred spaces. Utilize the vast reach of Google Search and Maps to make it easy for your customers to find you. By leveraging Business Messages’ interactive features, you can enhance customer engagement and achieve impressive results. Provide essential information such as anticipated wait times, responses to common inquiries, and the choice to get in touch with live assistance. Direct calls to tailored messaging to boost customer satisfaction, informed by CSAT data and feedback. Reach out to one of our partners to activate messaging services and enhance your overall program effectiveness. This approach not only enhances communication but also fosters a deeper customer relationship.
Learn more
Index
Index by Pinger is a communication platform tailored for small businesses to enhance their customer interaction capabilities. It offers a range of features including a dedicated business phone line, automated responses for unanswered calls, and comprehensive contact management that includes notes and tagging for customers. Additionally, users can schedule appointments seamlessly through Google, Outlook, or iOS calendars, making it easier to stay organized. The platform also supports payment processing through popular services such as PayPal, Venmo, and Square, enabling businesses to receive payments directly through their text conversations. To further bolster their online presence, businesses can easily gather customer reviews by directing clients to their Google business review pages. With handy tools like text shortcuts, customizable templates, and collaborative features for team sharing, Index is designed to optimize communication and improve customer service for small enterprises. This comprehensive approach not only simplifies interactions but also empowers small businesses to thrive in a competitive market.
Learn more
