Alternatives to Mongrov

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Odoo is an open-source, fully customizable and extensible software that includes hundreds of professionally designed business applications. Odoo's intuitive database can meet most business needs including CRM, Sales, Projects, Manufacturing, Inventory, Accounting, and Accounting. Odoo is a software solution that can be used to meet all company needs, regardless of size or budget. Odoo's seamless design makes it easy for businesses to become more efficient and save time. Each module is interconnected to offer a seamless experience from one app to the next. Users can automate many tasks that would otherwise require manual inputs to multiple applications. Odoo enables teams to collaborate with each other from one platform, allowing them to keep all business functions in one place.

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Mindsay automates customer interactions using conversational automation to make them more simple and efficient. We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs. We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

Coda is a platform that uses low-code to build enterprise applications. Coda is a new canvas that combines text and tables -- a unified workspace that your team will never forget. It can be a simple list, or a real database. You can create custom views to allow everyone to see the data in their preferred way, while still working from a single source. Your doc can add building blocks such as buttons and packs to do useful things, such as email your timesheet or nudge your colleague on Slack. The building blocks are arranged so that it feels like a native app when you open it on your phone. You can swipe to activate buttons. Sections are your nav. Notifications are sent to your phone.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

Twenty20 is the first fully-featured ERP solution that contractors of all sizes can use. It is 100% customizable to meet your needs. Twenty20 is easy to learn, easy to set up, and easy to use. Modules include: -Accounting - Project Management Document Management - Estimating - Scheduling Service Management and Work Order Management - Equipment & Fleet Management Management - Human Resource Management - Leave Management Time and Attendance Tracking - Expense Report Management - Sales and CRM Our ideal customer is a contractor who has multiple systems for managing their business and is looking for ONE solution that is fully integrated and customizable to meet their specific needs.

Birdview PSA provides professional service organizations with a single source for truth. This results in better visibility at all stages during the service delivery lifecycle. It allows data-driven decisions, collaboration, and increased synchronization at critical handoff points. Birdview PSA provides powerful project management functionality, resource optimization, project accounting, and a powerful set tools for optimizing and monitoring at both the portfolio and project levels. Services organizations can benefit from rich functionality without having to go through a lengthy onboarding process or compromising their budget. This is possible thanks to a more intuitive user interface, seamless integration with ERPs, CRMs, and thousands of other applications.

Delivered offers the most modern and scalable messaging solution to any brand with a mobile or web app that connects customers. Social media features can now be enabled in your service. Chat tools and community features will enhance your customers' experience and engage them like never before. We offer a top-quality Messaging Solution that allows you to create a chat app and in-app messaging for your service. You can integrate it with customization tools to make it a seamless part your service's user flow. You can use our moderation tools to examine chat data and protect your brand's integrity. Manage conversations and export message data. Analytics and premium moderation tools allow you to access the data required for basic and custom chats.

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

Open-source Airy lets you create your own conversational platform, from Conversational AI assistants to customer services experiences. Airy Core is an open-source, fully-featured conversational platform that is ready for production. Airy can process conversational data coming from many sources. Airy's infrastructure is built on Apache Kafka. It can process large amounts of messages and conversations simultaneously and stream relevant conversational data wherever you need it. Connect anything, from our free open-source chat plugin to Facebook Messenger and Google's Business messages to your Airy Core. Apache Kafka is used to process webhook data coming in from different sources. We analyze the data and transform it into source-independent contacts and conversations, as well as messages.

Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support

An autonomous way to support, sell and serve your customers online. You don't need any technical skills to create unique digital experiences. Accept payments. Schedule appointments. Collect feedback. Automate conversions These are the only tools you will need to communicate with customers. Templates already in place. You can improve your customer experience by using a variety of pre-made templates. Drag & drop builder. Drag and drop content, questions, and actions. Customer Insights. Identify customer patterns and behaviors. Publish to any website. It comes with many plugins and can be used with almost any website type. Create rich customer engagement. Personalized interactions. Automated and personalized conversations that adapt to customer inputs. Verify identity. Verify customers. Identifications, Signatures, and Selfies. Cognitive Solutions. Conditional logic allows you to make smart decisions. Analytics and reporting. Analyze and report BEINGO performance as well as customer behavior. API Integration

Contact/Call Centres are any website that has a high traffic, or organizations that need to assist online customers. Integrated Customer Engagement (ICE), a software solution that enables businesses to meet the challenges of today's highly competitive market, is ideal. ICE integrates Chat, Email, Custom Application, Quality Assurance, and more. This allows for easy switching between different functions. ICE was designed to provide different solutions that are built on a single platform, but remain independent. ICE ensures greater Customer Engagement. You can also deliver exceptional customer service using integrated AI-enabled Chatbot. This chatbot scales your support, sales and marketing goals through actionable analysis, seamless integration, auto distribution of chats and email integration to create an omnichannel customer experience.

Chat for your website for just $1 Your site can now include voice, video, and text chat. MQTT CHAT allows users to communicate, connect, and collaborate in a revolutionary way. All chat features can be used with any template, embedded or similar to Facebook. MQTT CHAT is the cheapest on the market at $1 per 1K users. You can test it for two years free of charge, and then pay when you are satisfied. It is easy to integrate with just a few lines code. Even beginners in Javascript and PHP can use this! An SDK is needed to add users to MQTTCHAT and edit their information. The SDK is built on calls to our REST services. All queries are authenticated with Oauth2 protocol. You can perform different operations with mqtchat SDk in the two programming languages currently available: Android and PHP.

All-in-One CRM All-in-one CRM. Automate sales, marketing, service. Eliminate data leaks and ensure consistent messaging. Agile's latest features and integrations, ease of implementation, great support, and affordable prices are all yours. Cloud-based SaaS service that's mobile-ready, fast, simple to use, and cloud-based. Agile CRM offers a variety of pre-packaged email templates that will give your business the professional, visually appealing look and feel it requires. Look at Agile's email templates and choose the one you like. Then, create your message and automate the send. You can also create your own templates, even if you don't have programming experience. These templates can be customized to include your branding for extra impact.

All interactions and channels within the contact center can be handled by one routing application. Not seven, five, or three solutions, but one to manage voice, chat, email and social media interactions. Avoid having multiple agents working on the same customer via different channels and giving two different answers. Every touchpoint and the contact center are connected. Your agents will seamlessly move between channels and your customers won't notice any difference in service quality. Customers can communicate their needs in plain English to the system, without having to use a touch-tone menu. Let us help you create a self-service IVR system for your customers. You can access all information from one dashboard.

With SpinOffice, you create a central spot for your mail, business contacts, appointments, tasks, projects, folders, documents, files and notes. No matter what you’re working on, how big or small the task may be, SpinOffice makes it super easy to get stuff done. And best of all, you share all information in the database with your colleagues. That makes SpinOffice CRM the ultimate team application for any small and medium-size business. Discover how your business can grow with SpinOffice CRM! Sign up and get started with the free version. Upgrade to Pro for € 27,50 per month per user to get unlimited data storage and more features.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Live video chat, screen takingover and user monitoring allow you to win more customers and provide better support. Get insight into the buying process of your customers. Receive notifications when customers visit high-value pages. You can chat live with customers 24/7. Learn how your customers found you site. Start the buying process with your customers personally. ServiceBell integrates seamlessly with Intercom to allow rich interactivity, including screen takeover and video chat. ServiceBell integrates seamlessly with Calendly, so customers can easily schedule a meeting with your team. Clearbit Reveal integrates with ServiceBell to notify you when high-value prospects visit your website. To learn how ServiceBell can empower organizations of any size to build better relationships and customers, request a demo today. ServiceBell works with any website, regardless of its framework or language.

TimeStatement AG develops innovative web-based time-tracking solutions. - Zeiterfassung The TimeStatement online is simple to use, reduces administrative effort/costs, and can be accessed from anywhere. Free of charge, a version is available for freelancers or 1-man businesses. Two parallel projects and one user access are available. Here is the free full version https://timestatement.com/pricing Our time-tracking solution is perfect for small to large businesses as well as freelancers who are looking for an intuitive and fast way to track time and tasks. The cloud-based TimeStatement solution makes it easy to download and upload your timesheets or professional invoices anywhere you are. They are also available for editing and entering. TimeStatement is now part of "Swisscom FinTech Startup" because of the new technologies: http://fintechnews.ch/fintech/swiss-fintech-startup-map-for-january/24699/

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

todo.vu combines task and project management with time tracking and billing to provide a flexible, all-in-one productivity tool for freelancers, consultants and teams. Managing any number of client tasks or in-house tasks is made simple. Users can capture tasks quickly, organize their workload visually, delegate, collaborate, and track any time spent on tasks – at any hourly rate. Unlike many time tracking tools, todo.vu tracks time to specific tasks, clients, projects and billing rates. That means teams can work uninterrupted while todo.vu tracks, records and then calculates total costs based on their hourly rates in the background, ensuring accuracy and transparency when billing, invoicing and reporting. Real-time dashboards reveal who's working on what, when, and at what cost, so you can see and understand every minute spent in your business. Share any time, cost or activity detail with clients through beautifully branded billing reports, and raise detailed invoices in minutes. Track team and project progress, and use real data to improve business productivity and profitability. todo.vu is $9 per month per user, capped at $99 per month; every user after the eleventh user is free.

We are the enabling factor for companies to reduce complexity and improve performance, making them more competitive, agile, and proactive. We create digital solutions that are innovative, flexible, scalable, and green to manage customer journeys - efficiently, safely, and sustainably - and we have a long-lasting relationship. We do not offer single products or tools, but an All-in-One cloud multiservice platform that can be integrated with other ecosystems via API. This simplifies and optimizes business processes and allows remote contract signing with electronic signatures. The All-in-One platform can digitize all business processes to ensure strong relationships and effective interactions with customers, partners, suppliers, and other stakeholders.

500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents. 1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents. 2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations. 3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard. 4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing. 5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction

Google Workspace offers agile project management and team collaboration. Create a transparent workflow to allow team members to collaborate on tasks in real-time. Visually adjust the schedules and see how tasks relate over time. You can track the time you spend on tasks to gauge your team's productivity. Find out how you handle tasks and what can be done to improve.

VOGSY is the only Professional Services Automation (PSA), software designed for Google Workspace. VOGSY manages your services business from Quote through Cash using the Google Workspace tools that you use every day. Gmail, Docs, Sheets, and Drive all seamlessly integrate with VOGSY workflows, giving you and your team real-time collaboration capabilities that are unmatched by any other PSA. All this from the beautiful, intuitive Google interface they already know. Global B2B service companies trust VOGSY's quote-to-cash ERP system to ensure that their business runs more efficiently, profitably, and predictably. Plan, execute, track, and improve your service lifecycle. - Management of opportunities - Project planning and management - Resource planning and management - Task management Time and expense tracking - Invoicing & Billing - Revenue and resource forecasting - Real-time reporting and analytics

Managers can manage deadlines for all their team members from one central location with this native app! The Task Manager App allows Salesforce users and their managers to manage tasks and see and prioritize all open task in one tab. Salesforce users are listed in a drop-down menu. To view the tasks, the user can choose to be their own (default selection), or to be able to select "All" or "other users". This will display all tasks that have been missed or not completed by the due date. Task Manager makes it easy to track tasks. Search through any item that works on all columns displayed without the need for page reload/refresh. You will never forget your tasks. There will be no such thing as 'lost in procrastination/missed'. This app is what you need to get the most out of Salesforce. It will help you avoid missing any tasks and empower you with the maximum use of Salesforce task management.

Avaza allows you to manage projects, track time, expenses, send invoices, and receive online payments. Avaza is a one-stop solution for project management, time tracking and invoicing. It allows companies to focus on clients. This platform is ideal for consultants, freelancers, and small businesses. It is accessible anywhere, on any device.

Insightly helps you to understand your customers and grow your company. Insightly is a powerful and simple-to-use customer relationship platform that small and medium-sized businesses can use to increase sales, build relationships and deliver projects on schedule. It integrates natively with Gmail, Office 365 and MailChimp. Insightly offers tools that help companies manage their contacts throughout the sales cycle, track customer relationships and monitor their sales pipeline.

Make it easy for your team to see what needs to be done in Cirkus. Report completion and time spent in a simple native iOS, macOS or web clients. Gather task and booking demands for your team, and channel them to projects and forecasts. Cirkus is an elegant and simple day-to-day task collaboration tool for teams. While farmerswife is the proven engine for complex projects and financial management demands. Our sister product, farmerswife is designed for media professionals in production, post-production, broadcasting, equipment rental, agencies, and education.

Use the most innovative solutions to transform you business into a digital one. A multichannel platform that adapts to your business' needs can be purchased. All your sales, customers, orders, and inventory can be managed from one place. Integrate marketing, loyalty, support and finance with your customers to unify your sales channels. Our CRM will increase the productivity of your team. Automate your accounting, finances, costs, projects and budgets. InterFuerza's financial tools will help you increase your company's profitability. All the tools you need to manage your company. From your purchase orders to the final purchases to your suppliers, you will be able manage them all. The My Company module allows you to manage associated costs, partial purchases, as well as other aspects. All your products and services are centrally managed in one tool. Your My Business module allows you to manage your historical purchases, purchase rates, and reorder points.

CatchUp is a next generation project management and collaboration platform that assists service-based businesses optimize workflows in order to achieve maximum productivity. Eliminate the confusion and headaches that come with juggling disparate systems. You can choose from many reasons to switch to Catchup. Because we are familiar with the challenges of working in remote and hybrid models. CatchUp can help you focus on the important things and take care of the rest. Because you are tired of integrating with a dozen tools that your competition wants you too! Because it is difficult to harness the potential of remote teams, while creative minds struggle to work together. Because you don't want to pay for unnecessary extras Because managing a project should not be an end in itself! Because you are looking for an affordable and powerful project management and collaboration platform that is easy to use!

Easy, yet powerful, omnichannel solutions that engage customers quickly and efficiently. Companies with thousands of agents can have great experiences. Two-person support teams can also be provided. One contact center platform allows you to communicate with customers. ChatrHub allows employees to communicate with customers via voice, chat, email, text, and social built on AI. It offers voice, chat and text as well as email and SMS. Easy-to-use IVR, chat, email, SMS and chat allow you to achieve your customer service goals. Your customers and agents will receive instantaneous answers. Give them the right answer the first time, every time. You can use templates to reply to common emails, SMSs, chats, and social messages. AI chat allows you to schedule appointments, generate leads, promote your business, and even set up appointments. You can connect to any of our APIs or create custom webhooks to give your customers and employees the information they need right away.

UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps. Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. SympoQ provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Live Chat allows you to talk to your website visitors. Unified Communications: Features that make your life easier Multiple channels such as WebSite, Facebook, Twitter can be answered in unified inboxes. Quick Reply. Quick Reply. Simplified reporting. Simplified Reporting. You can close deals directly in the solution. You can make more sales by leveraging real-time conversations. The solution can even collect data offline so you can contact them later. Productive Dashboard. Our dashboard was created to increase productivity for your agents. You can create as many agents you like during the pandemic. There are no restrictions. Integrations Integrate with whatever you need! ChatKlink provides integrations as well as API and Webhooks to allow you to connect to whatever you need.

Accelerate sales and streamline service delivery with OnceHub's cloud-based online appointment scheduling and digital engagement platform. It makes light work of scheduling and managing meetings by allowing prospects and customers to book times that suit them and you team, right from your website or a hosted booking page. Pre-meeting information collection, lead qualification, routing, reminders, and follow-ups are automated, so your business is there to meet and greet everyone 24/7, even if your team isn't. You can also expect: • Pre-designed, customizable booking page templates and themes for embedded chatbots and forms • Native and third-party integrations to all widely used calendars, video conferencing tools, CRMs, and more • Resource pooling for improved efficiency when fielding meetings across teams of any size or location • Chatbots and interactive forms to replace static contact forms and traditional lead capture tools • Options to switch to live chat and instant video calls when the opportunity is too good to risk on a future-dated meeting • Analytics to identify trends and engagement rates, as well as manage team performance • Security in line with global regulations on privacy and data protection

Talisma Chat and Cobrowse allows organizations to communicate with their visitors in real-time using powerful text dialogue and collaborative surfing. Agents can interact with multiple visitors simultaneously while providing immediate attention and personal attention to improve the visitor's online experience. Talisma Chat and Cobrowse give employees single-click access and a complete view of all customer interactions. They can quickly respond to queries using a knowledgebase that includes FAQs, response templates and Web links. Talisma DCEP chat triggers chat sessions based upon a pre-defined set visitor behaviour. This means that your visitors will receive a chat invitation whenever they visit your site or display certain browsing characteristics. It improves customer experience, reduces operational costs associated with customer service, decreases abandonment of shopping carts, and increases conversions.

You can use an AI-chatbot for answering questions. This will reduce the workload of your support team and increase your response time. Live chat services can be extended beyond your website. Chat with customers via multiple messaging apps in real-time, making customer support easier than ever. Customers can self-serve, buy goods and services, and resolve problems on their own without having to contact you. You can send one-off messages, such as announcements, updates, and offers to multiple messaging apps. Use our powerful targeting tools to send messages that are likely to convert to customer groups. In minutes, you can set up your chatbot and connect to your messaging channels. Our platform is intuitive and easy to use. You can add unlimited questions and answers to our Knowledge base. This allows you to automate repetitive and simple questions. Connect eBanqo Messenger to your existing backend systems, such as CRM, help desks, and email, and get the answers you need.

AtomChat is the easiest method to add text chat or video calling to your website. AtomChat makes it easy to add essential features such as text and video chat to your website, whether you are looking for a community, a marketplace or a forum. You also get various features from the software, which are listed below: Group or private text, voice & video calling, multilingual integration, and collaborative features.

Business chat applications allow your clients to communicate with a customer service representative via chat or an attractive form on your website. It is a small window that allows you to interact in real-time with any potential customer who visits your website or online shop. But that's just the beginning. Coobrowsing, our other application, can be used with Business Chat. You can share your desktop with your customers. You can then help your customers create a new account, make a payment, fill out a FORM or find specific information. You can control the web browser of your customers, regardless of their location. This is a simple and modern tool.

GoMoxie is a customer support platform that helps customers find new customers and improves customer efficiency. goMoxie's guidance tools allow you to engage customers proactively. CONTEXT or Proactive Chat can be used to anticipate problems and instill confidence through targeted messaging. goMoxie's contextual guidance app provides useful information without the need for human assistance. Engage struggling customers through live, personalized interactions. SEE is an AI solution that provides actionable insights. GoMoxie offers a range of interactive tools that will answer any question. Users can choose from three levels of care: Self-Service, Chat or Email and goMoxie’s back-end Knowledgebase. This allows them to deflect unnecessary calls and create happy customers.

Your widget can be customized to match your website's color scheme or personal taste. You can increase sales by making every visitor a prospect. Send a pre-defined, automated message to your website visitors to invite them to chat. Use our conditional widget loading feature to load live chat widgets only where you are required. The visitor can send you an offline message with a file attachment if you are not available for chat. A widget allows the visitor to send a chat transcript directly to herself. The operator chat box displays the page navigation path of visitors in real-time. The entire path can be saved in the chat history for future reference. Fully functional email client for single customer service agents.

Integrate Conversity into your Facebook Messenger to create the best customer engagement tool. Conversity is the backend that allows you to route and distribute chats to your internal teams. You can also manage offline chats, transfer chats between your teams, and create multi-party conferences. Conversity, which offers a wide range of enterprise-class features, is one of the best customer engagement solutions for Facebook Messenger. Conversity allows you to create custom, interactive, multilevel menus options that allow customers to route chats to the appropriate departments or teams. You can send information text through the menu options, or collect user input before you send the chat to your support staff. Conversity can integrate with all major CRM & LMS (Leads Management Systems), such as Salesforce, Zendesk and Microsoft Dynamics, Oracle CRM. Conversity integrates with Content Management Systems such as WordPress, Joomla, Magento, and others.

Each member of the team can easily manage customer conversations and take over. There is seamless handover between live agent and virtual assistant. All your customer support channels, such as email, live chat and Facebook Messenger, can be connected into one inbox. Virtual assistant automatically answers most customer support questions. You can easily take over conversations and answer customers if the assistant doesn’t understand. Virtual assistant answers most customer support questions automatically. Our virtual assistant can speak multiple languages and assist customers. You can easily create rich profiles and merge multiple communication channels from one customer. It takes just 5 minutes to set up. No need for technical skills or complicated flow builders.