Mindsay Description

Mindsay automates customer interactions using conversational automation to make them more simple and efficient.

We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs.

We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

Pricing

Pricing Information:
We have a SaaS business model with a license fee (based on volume and complexity) and professional services fee.
Free Trial:
Yes

Integrations

API:
Yes, Mindsay has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Mindsay
Year Founded:
2016
Headquarters:
France
Website:
www.mindsay.com
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Media

Play Video Handover to agents Available on any channel Low-code platform
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

Mindsay Features and Options

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Mindsay Lists

Mindsay User Reviews

Write a Review
  • Name: Mohit V.
    Job Title: Operation manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intelligent chatbot

    Date: Jun 29 2020

    Summary: Customer Support is the backbone of every business. To make it great I use MindSay. It gives my business conversation platform into automated to help my client. It's an artificial intelligence-based bot which gives a quick reply to the client.

    Positive: MindSay is very intuitive conversation platform. It has an intelligent chatbot. It completely based on Artificial Intelligence. No coding required to set up. Analytics data are also available to analyse bot progress and client satisfaction.

    Negative: MainSay is a very impressive tool, I'm totally happy with its skills.

    Read More...