Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat.
The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.
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Ninchat
Provide assistance to your customers whenever and wherever they require it! Incorporate customer support chat into your website, mobile platform, applications, and even your Facebook page. Utilize the same tool for internal communication with your colleagues that you employ for customer service. Establish group chats focused on teams and specific topics, while also having the option to engage in private one-on-one conversations. The team chat feature, complete with notifications, enhances agent response times, facilitates the transfer of invaluable knowledge, and boosts overall team productivity. Ninchat's customer service platform is equipped with robust administrative tools and comprehensive analytics. You can monitor customer feedback, user engagement, wait times, access chat logs, and a variety of other metrics. Personalize your chat experience with your choice of design, language, greeting messages, and authentication preferences. Ninchat is fully customizable and can be tailored to fit your specific requirements. Elevate the customer experience and foster loyalty by providing immediate support rather than making them wait for an email response. Seamlessly integrate live customer assistance into your sales process to drive successful transactions and minimize the risk of lost sales opportunities. By doing so, you create a more responsive and engaging environment for your customers.
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Tiledesk
Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots.
It is an open source project, based on the MQTT protocol for the messaging.
Main Features:
• Live Chat Widget with full multichannel experience on Web and Mobile;
• Resolution Bot to automate customer support;
• Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA;
• Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations;
• Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more;
• Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more;
• Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents;
• Dashboard with real time analytics;
• Knowledge base.
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