Alternatives to Jira Service Management

NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 17,000 customers around the world, and is consistently ranked #1 for our world-class customer support. The NinjaOne platform gives IT teams proactive endpoint monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in a unified solution with a fast, modern, intuitive interface.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.

ChangeGear is a complete, service management solution that can be implemented in weeks, not months, and is intuitive to use. Provide a better digital experience for employees and analysts. Leverage automation to improve productivity and business agility. With low administrative costs, quick implementation, you will see a speedy return on your investment. A flexible platform that works either on premise or in the cloud. Affordable, with enterprise level functionality, ChangeGear can help you improve service delivery, manage your IT asset lifecycle, control change and risk. ChangeGear includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Contact a solution expert to assess your needs.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Elevio is a knowledge platform that allows companies to capture, deliver, measure, and develop their product knowledge. We help teams grow and assist them in reducing their support load. Enterprise teams can also use our services to better manage their knowledge needs. Give your customers contextual answers or give your support agents the right information as they need it. You can reduce support load, increase customer success, and create custom knowledge experiences that fit your product. Is your team utilising Knowledge Centred Service (KCS)? Hub allows your entire team to collaborate to ensure that your documents are accurate, up-to-date, and as detailed, as you need them to be. It is based on user feedback and data analysis and serves as the backbone for user education.

GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there. - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and many more

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size. - Manage multiple data channels with one interface Roles-based access to tickets - Email integration that creates and acknowledges tickets automatically. - Features rich reporting tool and dynamic dashboards. - Roles based Customer Portal - Simple to use business rules and workflows to drive automated processes. - API's for integration with third party software. We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

InvGate Service Desk provides reliable help desk and asset management solutions. It is designed to provide IT support and optimize the provisioning of IT services. InvGate Service Desk features an intuitive user interface that is easy to use. It offers a multi-departmental service fulfillment platform with federated asset management capability. This allows seamless integration between the asset that requires service and the service request. InvGate Service Desk offers a drag-and drop graphical workflow builder, code-free configuration, custom dashboards and business analytics reporting. Email ticketing is also available.

VIZOR is an ITIL Certified IT Asset Management Solution. VIZOR manages all aspects of IT asset management. This includes network discovery, inventory data, purchase, warranty, and maintenance details. The allocation of assets to employees and locations can be simplified so that you always know who has what. VIZOR can audit your network and integrate with tools like LANSweeper, Microsoft SCCM, Chromebook Admin, and LANSweeper. VIZOR can be configured to only include the features you need. Get started now.

Our powerful IT asset management solution ensures software compliance, lowers hardware downtime, audit readiness, and ensures software compliance. IT asset management, software license tracking and timely alerts give you complete visibility into your IT infrastructure. We integrate well with service desks such as Jira & Zendesk, and device management tools such as Jamf & SCCM to give you a single source for truth about your IT assets. Get it for free!

VIRIMA is a SaaS platform that provides highly automated IT Asset Management, IT Service Management (ITSM), and IT Operations Management solutions (ITOM). It is easy to use and affordable to deploy. VIRIMA enables business processes to be linked to the technology and services they rely on through advanced infrastructure discovery and visualization capabilities. VIRIMA CMDB's innovative automation capabilities provide insight, control, and value to IT companies large and small. This allows them to efficiently address the challenges of managing and securing today’s dynamic, dispersed, and complex IT estate.

Canfigure is an IT Service Management Solution with amazing flexibility. Canfigure is built for scalability. We believe in simplicity. Canfigure is cost-effective and easy to deploy. This allows you to grow your assets and user base at your own pace. Canfigure comes with support for all IT assets and can be customized to store information for any type asset, including IoT, facilities and transportation. Access to the admin functions allows for easy expansion of the database schema. No technical knowledge is required. Asset information can contain financial data. It can be used to track important dates, such as warranty expiry. It can also be linked to supporting contract documents. Canfigure's core function is the Configuration Management Database (CMDB). This database underpins all other functions. The CMDB stores your data in the form Configuration Items (CIs), and the relationships between them.

Service desk to automate the receipt of client requests. The service allows you accept applications via multiple channels, including mail, website CRM systems, instant messengers, social networks and API. You can configure the routing of requests and assign SLAs.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Microsoft 365 IT Service & Asset Management Integrated. With one powerful ITSM system, you can manage everything from tickets to asset tracking. This will boost your business. You always have the information you need to make an informed decision. ITSM reduces the workload of your IT department, relieves stress on your staff and sends a clear message to top management that IT is a strategic business partner. Asset Linkages Streamlined Every change or incident provides a quick snapshot into the IT infrastructure. Keep a complete view to stay proactive. Automated Efficiency Our ITSM integrates seamlessly with the knowledge base, CMDB and ensures tickets are quickly routed to the correct resolver teams. Streamline the processes for new hires, movers, and leavers. Service Desk initiates new equipment requests, access cards and more. Thorough Failure Analysis The history of the asset is included in each request, providing a detailed insight into its past.

4me®, an enterprise service management (ESM), solution, allows seamless collaboration between internal service providers and external service providers. 4me is the only ESM software that allows all departments, such as IT, HR, and Facilities to seamlessly collaborate with each other as well as the managed service providers to whom some services have been outsourced. 4me supports the ITIL processes and provides fully integrated knowledge management, project management and time tracking capabilities. 4me is the Self Service App for enterprise employees. It is available 24/7 to help them when they need it. 4me supports the SIAM approach, in addition to its ITSM and ESM capabilities which support the ITIL/KCS practices. As enterprises depend on ever more external providers, this management approach is becoming more important. 4me's powerful SIAM capabilities prepare organizations for dynamic sourcing.

Hornbill Platform: Automate, digitize and digitize your organization's workflows using a series fully integrated, intuitive apps for your enterprise. Digital technology can significantly improve the economics of any company. This is why Digital Transformation should be a priority on every organization's strategic plan. Hornbill's platform, solutions and services will help you achieve this goal. Each solution is tailored to your business needs, but delivered on a single technology platform with a shared data structure and full integration. With no code environment, business users can automate workflows within and between departments. This means that there is no need for expensive consulting or technical projects to begin realizing the benefits. A flexible workflow automation capability is the core of any digital transformation plan. No code required.

It is no longer necessary to search for information about who to contact to report a device problem, a system crash, or request equipment. The Service Desk can be contacted by employees via the self-service portal, Teams or Outlook. You can enjoy the full Service Desk experience from within Microsoft Outlook. You can access your ticket log and browse our knowledge base, or create a new request from a catalog. The requester knows who is handling their request, what status it is at and how long it takes to resolve. They don't have to call the helpdesk in order to inquire about the status of the resolution. Don't waste your time sorting out requests. The system will assign each request to the correct team. The system automatically sorts requests according to their priority. The team has a well-organized work schedule and will not forget anything.

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

EcholoN, the Service Management Software Suite is customer-oriented and highly effective at all levels. It provides a complete solution for support, service and customer care. You want total control over your system and the ability to operate your service management solution from your home. You prefer a cloud solution that doesn't burden your infrastructure. Your service management software can be operated in the EcholoN cloud. You just need to enter a new license code. All your stored data and workflows are kept and can be accessed for further processing. Once the license has been entered you can immediately start using the new options. A native app is better for each workstation because it has its own requirements. Depending on your application, role, and location, you can use an Android or native iOS app to work offline and receive in-the-field service. The web app can be used online on all devices.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

Conclusion elevates corporate process management to a whole new level. Conclusion offers powerful text editing and collaboration tools, a slick interface design and customizable workflows. Conclusion is unique because it automates all processes - from requirements collection to project tracking, tracking, and task management – in one solution. There is no need to integrate multiple tools or purchase additional instruments. Conclusion is the result of extensive research. The interface, data model, and workflow engine are optimized for modern work environments. We understand that every customer has a unique approach and culture. Therefore, we offer several pre-defined methodologies that can be extended by customers.

Software for managing business projects. Jira Work Management (formerly Jira Core) allows you to see all information about a project at a glance. Keep your team organized and manage your projects. A workflow is the key to managing projects and tasks in Jira Work Management. Workflows help you organize your process and allow your team to track your tasks. Jira Work Management Cloud instances also include boards that allow users to visualize their workflows and drag-and-drop tasks from to be done to done. Only available in the cloud. Task management is made easier by having statuses, comments and attachments all in one place. Everyone can see the details of a project at a glance without needing to email or set up meetings. Notifications let you know when your attention is required. What are the tasks that are still being worked on? Which team member has too many tasks? Jira Work Management allows you to track the status of your team’s projects in a variety of ways. You can do this with a quick overview or customized dashboards.

C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

OMNITRACKER can be used to adapt processes to meet your specific needs. OMNITRACKER's unique module and application design, as well as many out-of-the box solutions, make it easy to launch. You can easily and flexibly adapt the functionality to meet your needs or create your own workflows. The multi-client OMNITRACKER allows for unlimited scaling. Easy maintenance and updating, as well as a attractive licensing model, guarantee a quick return on investment. Our highly efficient, scalable, and effective solution for IT Service Management (ITSM) is highly efficient. It is based upon the current ITIL standard and integrates with other supporting processes. It supports you at all stages of the project and greatly facilitates planning and control. It can be combined with other applications. You can track all sales projects with our application for the complete process, from lead generation to successful completion.

Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support! Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.

You are in this business to make money and provide exceptional IT service. Too often, help desk software can eat into profits by tying up engineers in overhead. N-able MSPManager™, breaks this pattern by allowing you to capture the essential elements you need without getting bogged down in minutia. MSP Manager allows you to provide value that keeps clients happy. All of your customer information is accessible from one IT service management software. Your own customer portal makes it easy for customers. With clear dashboards and reports, you can keep track of the health of your business. Our MSP Manager mobile app helps you quickly solve problems. Simple scheduling makes logistics easy. Quick ticketing allows you to get back to work and captures the essentials. Your business will be affected by every minute an engineer spends on a ticket adding unnecessary details. These costs can add up over time.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

Stop wasting your time managing internal IT with complicated solutions that don't work. Fiwit is the best IT software you could ever imagine. Too many screens and phones? Our IT asset management solution will help you tidy up all your devices. Make your colleagues happy. Give your colleagues the IT service they need. Don't leave your internal IT issues hanging with our integrated helpdesk software. Be organized.

Swanly is a simple way to manage your Jira cloud projects. Swanly is designed for managers who want to have greater visibility over the delivery and progress of their projects. Swanly allows teams to organize releases to maximize efficiency, plan work and track progress, and then take the appropriate action. The app allows cross-team collaboration with multiproject releases, and aggregates information into release dashboards that provide useful insights. It is easy to use and suitable for both technical teams and non-technical ones. You can release large product launches, minor improvements, or hotfixes. Each one needs to go through a different release procedure. Each release template should have a unique stage and duration. You can organize your projects throughout the organization. You can easily manage updates and plan your work scope from one central place. You will get a comprehensive view that includes useful information for your releases. Get important information about the status breakdown, scope, and time spent.

Projektron BCS, a web-based project management program, allows you to plan, organize, execute, evaluate, and invoice projects. The end-to-end solution includes additional tools that complement the classic project tasks. BCS allows you to view the status of your project at any moment. Based on the recording of effort, you can monitor project progress and get a reliable forecast for key indicators. Projektron BCS can be purchased in seven languages and is used by over 850 customers in 16 countries.

Make your customers happy. We will give you the tools you need. Your customers will be satisfied with personalized and prompt answers. Zammad makes it easy to manage your team and tickets. This will make your customer service shine brightly. When dealing with customers, it is important to keep track of everything. The dashboard provides a clear overview of the current situation, regardless of whether you are an agent or manager. You (and only you!) can see how well your performance is as an agent. One is no longer only reachable by phone when you are an organisation. Zammad allows you to connect with customers via different communication channels, such as telephone, email, SMS, or Twitter. Zammad can be audited. This is why Zammad is so popular in banks. It is possible to see who modified which attribute and which value by looking at the ticket history. Zammad allows you to easily create individual fields, such as a deadline.

VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

One platform for IT service management, HAM asset management, and all ESM requests. Octopus ITSM software provides a single platform for request and asset management at any scale. Octopus ITSM software will ensure that your internal services, ITSM, and CMMS strategies are centered on user satisfaction. Octopus ITSM software's Cloud architecture and numerous integration features ensure a quick, positive return on your investment. Octopus ITSM software allows you to quickly identify the right gains and make them happen to improve your IT team's work practices.

Alloy Navigator, an all-inclusive IT Service & Asset Management Solution, provides thoughtful solutions to your most difficult IT problems. Navigator is a powerful workflow automation engine that automatically creates meaningful relationships among the data that matters. Alloy Navigator covers a variety of IT disciplines, including Inventory & Knowledge Base Management, Help Desk, Change & Configuration Management, and ITIL-driven standards like Change & Configuration Management. It is the ideal solution for small, medium, and large businesses that want to achieve maximum productivity.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.