Codenica ITSM + ITAM Description

Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to manage service desk work and IT asset information in one connected system.

The product combines ticket management, IT asset tracking, configuration item management, a self-service portal, knowledge base, approvals, work tasks, live chat, messages, file storage, reporting and automation rules. Teams can use Codenica to handle requests submitted through the portal or email, assign work, track priorities and due dates, manage asset records and keep related information linked together.

Codenica helps organizations connect support requests with users, hardware and software assets, vendors, documents, tasks and approvals. This gives IT teams better context when working on issues and reduces the need to switch between separate tools for service desk, inventory, documentation and communication.

The platform is suitable for small IT teams, growing organizations, outsourcing companies, managed service providers and enterprise environments that need flexible ITSM and ITAM software for daily operations.

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Pricing

Pricing Starts At:
$15/agent/month
Pricing Information:
Plans start at $15 per agent per month when billed annually. Monthly billing is available. Higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits, or performance/API capacity.
Free Trial:
Yes

Integrations

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Company Details

Company:
Codenica
Year Founded:
2005
Headquarters:
Poland
Website:
codenica.com
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Media

Ticket management view showing service requests as visual cards with status, priority, requester, assigned agent, due dates and key request details. Teams can also work with compact and table views depending on their workflow.

Ticket management view showing service requests as visual cards with status, priority, requester, assigned agent, due dates and key request details. Teams can also work with compact and table views depending on their workflow.

Ticket management view showing service requests as visual cards with status, priority, requester, assigned agent, due dates and key request details. Teams can also work with compact and table views depending on their workflow. Employee and customer management view showing user records with contact details, roles, status and profile information used in service desk and support processes. Hardware inventory table showing IT assets in a structured layout with type, status, location, assigned user, serial number and other asset tracking details. PDF report view showing exported ITSM and ITAM data in a structured document format for review, sharing, printing or archiving outside the system. Dashboard view showing key ITSM and ITAM metrics, recent activity, ticket status, asset information and work summaries in one place for daily monitoring.
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Product Details

Platforms
Web-Based
Chromebook
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support

Codenica ITSM + ITAM Features and Options

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Codenica ITSM + ITAM User Reviews

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